Remote Customer Success Jobs in Santa Rosa, CA (NOW HIRING)

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Position Summary: 

Keysight Technologies is seeking an experienced and highly skilled Solution Engineer to join its AI team within Software & AI Labs. This expert-level role combines deep domain knowledge in Digital Photonics (real-time and sampling oscilloscopes, BERTs, arbitrary waveform generators) and Aerospace/Defense (signal sources, radar and EW test) with hands-on AI/ML engineering. The successful candidate will drive data and test-case generation for AI model training on real bench hardware, develop and deploy ML models against that data, and coordinate with internal business units and Machine Learning Engineers (MLEs).

• Develop and maintain custom scripts and automation solutions for instrument control and customer testing requirements across scopes, BERTs, AWGs, signal sources, and radar test setups (SCPI, PyVISA, instrument APIs).
• Lead data-generation campaigns in the Data Generation Lab on our AI Platform — designing measurement plans and producing high-quality datasets for AI model training.
• Develop, train, and validate ML models for measurement science problems: waveform and eye-diagram analysis, EVM/BER/jitter inference, signal classification, and radar/EW scenario characterization.
• Convert measurement and optimization workflows into agentic AI skills (LLM-based tooling) so instruments can be operated and results interpreted through AI-driven pipelines.
• Coordinate with Keysight business units and MLEs to facilitate high-quality data generation for AI model development.
• Act as a primary customer interface for the AI Development Platform in photonics and A&D engagements, ensuring alignment with user needs and technical requirements.
• Serve as a technical advisor on high-speed digital, photonics, and radar/EW test technologies across global engagements.
• Lead technical discussions, demonstrations, and proof-of-concept initiatives with customers and R&D teams; collaborate with account managers to communicate the value of Keysight's AI solutions.
• Deliver training and ongoing technical support to ensure customer success; build and maintain strategic customer relationships.
• Represent Keysight at industry events and technical forums.

The level of role will be based on applicable experience, education and skills; Most offers will be between the minimum and the midpoint of the Salary Range listed below.

California pay range: MIN $143,050- MAX $238,420

Colorado pay range: MIN $132,450- MAX $220,750

Note: For other locations, pay ranges will vary by region

US Employees may be eligible for the following benefits:

• Medical, dental and vision
• Health Savings Account
• Health Care and Dependent Care Flexible Spending Accounts
• Life, Accident, Disability insurance
• Business Travel Accident and Business Travel Health
• 401(k) Plan
• Flexible Time Off, Paid Holidays
• Paid Family Leave
• Discounts, Perks
• Tuition Reimbursement
• Adoption Assistance
• ESPP (Employee Stock Purchase Plan)

Careers Privacy Statement

Keysight is an Equal Opportunity Employer

Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

The level of role will be based on applicable experience, education and skills; Most offers will be between the minimum and the midpoint of the Salary Range listed below.

California pay range: MIN $143,050- MAX $238,420

Colorado pay range: MIN $132,450- MAX $220,750

Note: For other locations, pay ranges will vary by region

US Employees may be eligible for the following benefits:

• Medical, dental and vision
• Health Savings Account
• Health Care and Dependent Care Flexible Spending Accounts
• Life, Accident, Disability insurance
• Business Travel Accident and Business Travel Health
• 401(k) Plan
• Flexible Time Off, Paid Holidays
• Paid Family Leave
• Discounts, Perks
• Tuition Reimbursement
• Adoption Assistance
• ESPP (Employee Stock Purchase Plan)

Careers Privacy Statement

Keysight is an Equal Opportunity Employer

Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.