Remote Customer Success Jobs in Minnesota (NOW HIRING)

Description

Why choose FRSecure? We believe information security is fun. We focus on equipping our clients, communities, and employees with knowledge to better protect themselves against risk. Our first core value, we tell the truth, sets a foundation for meaningful relationships and employee growth, ultimately providing the highest quality work in the industry. FRSecure is consistently awarded for outstanding service, industry-leading methodology, organizational growth, and a reputable culture.

FRSecure is comprised of experts on a mission to fix the broken information security industry. We believe that behind every data compromise are people, and everyone deserves to have their data and livelihood protected. We take great pride in what we do and how we do it, and we truly believe we can accomplish our mission. It starts with hiring the right people to help us get there. If this resonates with you, apply now to join our dedicated team!

Benefits and Work Environment: FRSecure is committed to creating a workplace where people can do their best work while staying balanced, supported, and fulfilled. Our culture is rooted in our mission and values, and we believe that flexibility, trust, and wellbeing are essential to long-term success. Here is what you can expect:

• Flexible Work Environment: We empower employees with flexible schedules and remote or hybrid work options.
• Meaningful, Mission-Driven Work: Join a team that is passionate about making a real impact, with opportunities to contribute in a collaborative, values-driven environment.
• Mental Health & Wellbeing Support: Access to an Employee Assistance Program (EAP) and a culture that actively promotes mental wellbeing, open communication, and sustainable work practices.
• Growth & Development: Ongoing learning opportunities and support for professional development to help you grow in your career.
• Comprehensive Benefits Package: Including medical, dental and vision insurance, health savings, flexible savings and dependent care savings account options, life and disability insurance, 401(k) with employer match up to 4%, and pet insurance.
• Generous Time Off: Unlimited paid time off offered to rest and recharge, paid parental leave (6 weeks of 100% regular, straight time weekly pay for non-birthing parents, and 12 weeks of 100% regular, straight time weekly pay for birthing parents), 11 paid holidays, and volunteer time off.

Position Summary: The Key Account Manager is responsible for ensuring high client satisfaction and success for both new and existing customers. You will be the bridge between our clients and the teams who deliver exceptional work, operating as a thoughtful partner who can balance client advocacy with internal alignment. This position is for you if you excel at building trust, solving problems, and driving forward momentum, translating shifting client expectations into clear direction.

Working Location: This position is available on a hybrid basis in Minnesota, with 2-3 days working in the office. Only candidates located in the United States will be considered. Office headquarters and operational business hours are based in Edina, MN (Central Time).

Application Deadline: Open until filled. 

What Your Day Looks Like as a Key Account Manager:

• Managing and developing trusted relationships with existing client accounts
• Driving sales through consultation and engaging with clients on their business needs and recommend solutions to improve their information security program
• Developing strategic account plans and execute activities to drive upsell, cross sell and renewal opportunities with existing clients to reach annual quotas
• Identifying new opportunities, markets, and manage sales pipeline
• Clearly communicating expectations with clients and execute effective handoff for project management and professional services delivery
• Collaborating with Project Managers to ensure deadlines are met and projects are both on schedule and in budget
• Assuring client satisfaction by following up on client survey results 
• Collaborating with the Operations team to recommend refinements and improvements to the overall client experience
• Suggesting actions to improve sales performance and identify opportunities for growth
• Maintaining up-to-date awareness of company activities, industry trends and regulations
• Maintaining a portfolio of up to 200 accounts (after getting ramped up) to satisfaction and make sure projects are started in a timely manner 
• Generating  referrals each quarter from existing client base
• Accurately maintaining client records using CRM

Working Hours: This is a full-time position worked Monday-Friday each week, with the expectation that the responsibilities can be completed in 40 hours each week. Primary business hours are Monday-Friday, 8:00am-5:00pm Central Time, however this position offers flexibility in setting the working schedule best fit for you, while most importantly maintaining the expectations of the position, completing projects within defined deadlines, and participating in company and team meetings.

Travel: Travel for this position is anticipated up to 25%, including occasional overnight travel. Travel includes on-site client meetings, trade shows, sales events, and company activities. 

Requirements

What You Bring to Key Account Manager role:

• Bachelor's degree in business or related field, or equivalent combination of education and experience
• Minimum 2-3 years of sales experience required, preferably in cybersecurity or technology field
• Minimum 2-3 years of customer relationship experience preferred
• Experience with Customer Relationship Management software required, Salesforce preferred 
• Detailed knowledge of products and services being offered to determine solutions that fit client's business needs
• Aptitude for ensuring that services consistently meet client needs and outcomes
• Proven ability to communicate with clarity and professionalism across both written and verbal channels
• Demonstrate strong analytical and problem-solving skills, with the ability to assess complex situations, identify opportunities, and make strategic decisions that drive results
• Strong client focus, with exceptional collaborative, problem-solving and influencing skills
• Proven capacity to prioritize, organize, and manage time effectively in a dynamic environment
• Ability to develop and maintain strong relationships and be a trusted advisor for clients
• Ability to work effectively within a fast-paced, deadline-driven environment
• Proficient with all Microsoft Office Suite products

Salary: The Key Account Manager offers a lucrative and competitive salary structure, including uncapped earning potential. You will make a direct impact on your earnings through account growth and client success. 

FRSecure believes in and operates with equitable hiring practices. The starting base salary range is between $65,000-70,000, not including any bonus, incentive commission, or benefits. The range displayed on each job posting reflects the defined starting salary range for the position across the United States. Within the range, pay offered is determined by a variety of factors that include but are not limited to job-related skills, experience, and relevant education or training.

Commission eligible: Yes

FLSA Status:  Exempt

Your Recruiter will be able to discuss further details related to commission, bonuses, or other specific salary information related to this position.

Former and Current Employees: To qualify for this position, former employees must be eligible for rehire, and current employees must be in good standing.

Employment and Application Statements

FRSecure, LLC is committed to the principles of equal employment. We comply with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of race, color, creed, religion, national origin, sex, sexual orientation (including transgender status, gender identity or expression), pregnancy (including childbirth, lactation, or related conditions), marital status, disability, public assistance, age, and familial status, genetic information, local commissions activity, veteran status, uniformed servicemember status, or any other status protected by federal, state, or local laws.

FRSecure is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.

FRSecure is committed to the full inclusion of all qualified individuals. As part of this commitment, FRSecure will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If a reasonable accommodation is needed to complete a job application, interview, or otherwise participate in the hiring process, please contact the Human Resources team at hr@frsecure.com.