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Remote Customer Success Engineer Jobs in Troy, MI

TEKsystems

REMOTE CSR

Detroit, MI · Remote

$17.50/hr

This role contributes directly to customer satisfaction, retention, and the overall success of the ... remote position. Application Deadline This position is anticipated to close on Aug 19, 2026. About ...

Liveops

Remote Customer Service Representative

Warren, MI · Remote

$20/hr

... success. Liveops is contracting seasonal Product Support Agents to provide remote support for a ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

Liveops

Remote Customer Service Representative

Macomb, MI · Remote

$20/hr

... success. Liveops is contracting seasonal Product Support Agents to provide remote support for a ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

Liveops

Remote Customer Service Representative

Troy, MI · Remote

$20/hr

... success. Liveops is contracting seasonal Product Support Agents to provide remote support for a ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

Liveops

Remote Customer Service Representative

Utica, MI · Remote

$20/hr

... success. Liveops is contracting seasonal Product Support Agents to provide remote support for a ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

Liveops

Remote Customer Service Representative

Canton, MI · Remote

$20/hr

... success. Liveops is contracting seasonal Product Support Agents to provide remote support for a ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

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How much do remote customer success engineer jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for remote customer success engineer in Troy, MI is $22.95, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $23.94 per hour, depending on experience, location, and employer.

What is a remote customer success engineer?

A Remote Customer Success Engineer is a professional who works with clients to ensure they achieve success with a company's products or services, typically in a technical or software environment, while working from a remote location. Their main responsibilities include onboarding new customers, providing technical support, troubleshooting issues, and proactively identifying ways to help clients maximize value. They serve as a bridge between the customer and the company, ensuring customer satisfaction and retention. Remote Customer Success Engineers use communication tools and platforms to interact with clients and collaborate with internal teams, all while working outside of a traditional office setting.

How does a remote customer success engineer typically collaborate with cross-functional teams to resolve customer issues?

As a Remote Customer Success Engineer, you'll frequently partner with product, engineering, and support teams to resolve complex customer challenges. Collaboration often involves participating in virtual meetings, documenting technical feedback, and acting as the customer's advocate to ensure their needs are addressed. Effective communication and clear documentation are essential, since you'll be working across time zones and departments. This teamwork not only helps solve issues efficiently but also enables ongoing product improvements.

What are the key skills and qualifications needed to thrive as a remote customer success engineer, and why are they important?

To excel as a Remote Customer Success Engineer, you need a strong background in technical support, troubleshooting, and customer relationship management, often supported by a degree in computer science or a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and remote communication tools like Slack or Zoom is typically required. Outstanding communication, problem-solving abilities, and a proactive customer-focused attitude are essential soft skills. These competencies ensure effective technical issue resolution, build customer trust, and drive client satisfaction in a remote environment.

What is the difference between Remote Customer Success Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Success EngineerRemote Technical Support Specialist
CredentialsTypically requires technical knowledge, certifications like IT or SaaS-specific credentialsOften requires technical troubleshooting skills, certifications vary
Work EnvironmentCollaborates with sales, product, and customer teams; proactive engagementReactive support, troubleshooting customer issues
Industry UsageCommon in SaaS, cloud services, and tech companiesWidespread across tech, telecom, and software industries

The Remote Customer Success Engineer focuses on proactive customer engagement, onboarding, and ensuring product adoption, while the Remote Technical Support Specialist primarily handles reactive troubleshooting and resolving technical issues. Both roles require technical skills and often work remotely within tech-driven industries, but their core responsibilities differ significantly.

What are the most commonly searched types of Customer Success Engineer jobs in Troy, MI?

The most popular types of Customer Success Engineer jobs in Troy, MI are:

What are popular job titles related to Remote Customer Success Engineer jobs in Troy, MI?

For Remote Customer Success Engineer jobs in Troy, MI, the most frequently searched job titles are:

What job categories do people searching Remote Customer Success Engineer jobs in Troy, MI look for?

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What cities near Troy, MI are hiring for Remote Customer Success Engineer jobs?

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Remote Customer Success Engineer jobs near you

Customer Success Specialist - Detroit, MI

Detroit, MI • Remote

Seegrid
Industrial Automation Equipment Manufacturing • 11 - 50 employees
Learn more about Seegridexternal

Full-time

Re-posted 27 days ago

Job description

Why join Seegrid?Seegrid is the leading provider of Physical AI for material handling. Our solution includes autonomous mobile robots (AMRs), fleet management software, actionable analytics, and best-in-class services and support. Our technology is proven. Our AMRs have safely driven millions of autonomous miles in real-world production facilities. We are seeking energetic, bright, and friendly people to help achieve our vision: to fortify global supply chains and create profitable economies with safe, seamless, and smart mobile robotics solutions.About The RoleAs a Customer Success Specialist under the Customer Success team at Seegrid, you will be instrumental in implementing AMR solutions to enhance operational efficiency and productivity at customer sites. You will drive customer adoption by ensuring end users and site leaders are properly trained, involved, and invested in the product and application. The heart of Seegrid is our customers, so the ability to build rapport and provide world-class support is crucial.The Customer Success Specialist role is based out of Detroit, MI and may require up to 80% travel.Responsibilities Include:Possess a unique combination of hands-on problem solving, analytical thinking and a customer-service spiritManage and conduct all on-site training and adoption support activitiesPartner with Seegrid Support, Engineering and Field Service teams to provide the best possible resolution to customer concernsWork with a collaborative attitude and team spirit in an ever-changing dynamic environmentCoach customer staff on safety, operation and application detailsMaintain detailed daily record keeping and reporting, including resolutions implemented, records of time, expenses and materialsPrepare for customer trainings by reviewing and gaining an in-depth understanding of the application(s) to be supportedDrive your ongoing skill development by actively participating in routine product and software training sessionsRequired Qualifications:Bachelor's or Associate's degree in business, communications, or a related field; a background in a technical discipline (electrical/mechanical technology, engineering) is a plus but not requiredGenuine enthusiasm for building customer relationships and a demonstrated commitment to customer satisfactionExcellent written and verbal communication skills, with the confidence to present to and interface with clients at all levelsComfortable working independently on-site within dynamic industrial and warehouse settings (noise, physical activity and extended periods on your feet)Ability to lift up to 50 pounds, as neededComfortable with Windows and proficient in Microsoft Office; aptitude and eagerness to learn technical products quicklyStrong work ethic, self-motivation, and a genuine willingness to learn on the jobAbility to travel extensively (approximately 80%), both domestically and internationally (Canada/Mexico); valid passport and clean driving record requiredHighly responsible and able to work independently with minimal supervisionMust be a highly responsible individual who can work independently and with minimal supervisionDesirable Qualifications:Experience with LinuxSeegrid has been recognized nationally as a Best-Place-to-Work. We'd love to have you join us!All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Seegrid is an equal opportunity employer Minorities/Females/People with Disabilities/Protected Veterans/Sexual Orientation/Gender Identity.