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Remote Customer Success Engineer Jobs in Novi, MI

Liveops

Remote Customer Service Representative

Utica, MI · Remote

$20/hr

... success. Liveops is contracting seasonal Product Support Agents to provide remote support for a ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

Liveops

Remote Customer Service Representative

Warren, MI · Remote

$20/hr

... success. Liveops is contracting seasonal Product Support Agents to provide remote support for a ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

Liveops

Remote Customer Service Representative

Canton, MI · Remote

$20/hr

... success. Liveops is contracting seasonal Product Support Agents to provide remote support for a ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

Liveops

Remote Customer Service Representative

Howell, MI · Remote

$20/hr

... success. Liveops is contracting seasonal Product Support Agents to provide remote support for a ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

Liveops

Remote Customer Service Representative

Troy, MI · Remote

$20/hr

... success. Liveops is contracting seasonal Product Support Agents to provide remote support for a ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

Liveops

Remote Customer Service Representative

Macomb, MI · Remote

$20/hr

... success. Liveops is contracting seasonal Product Support Agents to provide remote support for a ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

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Remote Customer Success Engineer information

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How much do remote customer success engineer jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for remote customer success engineer in Novi, MI is $22.72, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $23.70 per hour, depending on experience, location, and employer.

How does a remote customer success engineer typically collaborate with cross-functional teams to resolve customer issues?

As a Remote Customer Success Engineer, you'll frequently partner with product, engineering, and support teams to resolve complex customer challenges. Collaboration often involves participating in virtual meetings, documenting technical feedback, and acting as the customer's advocate to ensure their needs are addressed. Effective communication and clear documentation are essential, since you'll be working across time zones and departments. This teamwork not only helps solve issues efficiently but also enables ongoing product improvements.

What is a remote customer success engineer?

A Remote Customer Success Engineer is a professional who works with clients to ensure they achieve success with a company's products or services, typically in a technical or software environment, while working from a remote location. Their main responsibilities include onboarding new customers, providing technical support, troubleshooting issues, and proactively identifying ways to help clients maximize value. They serve as a bridge between the customer and the company, ensuring customer satisfaction and retention. Remote Customer Success Engineers use communication tools and platforms to interact with clients and collaborate with internal teams, all while working outside of a traditional office setting.

What are the key skills and qualifications needed to thrive as a remote customer success engineer, and why are they important?

To excel as a Remote Customer Success Engineer, you need a strong background in technical support, troubleshooting, and customer relationship management, often supported by a degree in computer science or a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and remote communication tools like Slack or Zoom is typically required. Outstanding communication, problem-solving abilities, and a proactive customer-focused attitude are essential soft skills. These competencies ensure effective technical issue resolution, build customer trust, and drive client satisfaction in a remote environment.

What is the difference between Remote Customer Success Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Success EngineerRemote Technical Support Specialist
CredentialsTypically requires technical knowledge, certifications like IT or SaaS-specific credentialsOften requires technical troubleshooting skills, certifications vary
Work EnvironmentCollaborates with sales, product, and customer teams; proactive engagementReactive support, troubleshooting customer issues
Industry UsageCommon in SaaS, cloud services, and tech companiesWidespread across tech, telecom, and software industries

The Remote Customer Success Engineer focuses on proactive customer engagement, onboarding, and ensuring product adoption, while the Remote Technical Support Specialist primarily handles reactive troubleshooting and resolving technical issues. Both roles require technical skills and often work remotely within tech-driven industries, but their core responsibilities differ significantly.

What are popular job titles related to Remote Customer Success Engineer jobs in Novi, MI? For Remote Customer Success Engineer jobs in Novi, MI, the most frequently searched job titles are:
What job categories do people searching Remote Customer Success Engineer jobs in Novi, MI look for? The top searched job categories for Remote Customer Success Engineer jobs in Novi, MI are:
What cities near Novi, MI are hiring for Remote Customer Success Engineer jobs? Cities near Novi, MI with the most Remote Customer Success Engineer job openings:
Remote Customer Success Engineer jobs near you

Senior Customer Success Manager - Market Access

Clarivate

Ann Arbor, MI • Remote

$94K - $118K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 7 days ago

Job description

We are hiring a Senior Customer Success Manager - Market Access to join our Life Sciences and Healthcare team at Clarivate in a US Remote role. In this position, you will lead customer relationships and program advancement to ensure retention, growth, and exceptional experiences for our Market Access customers. Leveraging deep industry expertise and proven customer success experience, you will serve as a trusted advisor while driving best practices, mentoring team members, and implementing process improvements.

This role is critical in supporting and stabilizing our most strategic Market Access customers while elevating overall customer outcomes and team capabilities. A Senior Customer Success Manager with deep Market Access expertise is needed to help support and grow our top customers subscribing to these products.

About You - experience, education, skills, and accomplishments

  • Bachelor's degree or equivalent relevant work experience

  • 7+ years of experience in a customer-facing role

  • 3+ years of experience working on or with Market Access or Commercial teams within the Healthcare or Life Sciences industry

It would be great if you also had...

  • Experience in a Business Development or account growth-oriented role

  • Strong understanding of Market Access, including its role in healthcare and the critical strategies and workflows used by pharmaceutical Market Access teams

  • Working knowledge of the US healthcare and payer landscape, including drug coverage, restrictions, and pharmaceutical or medical claims data

What will you be doing in this role?

  • Build and deepen relationships with customer stakeholders, serving as a trusted advisor to drive long-term success

  • Maximize customer retention through proactive engagement, strategic planning, and ongoing value delivery

  • Analyze customer needs and product usage to create and execute strategic success plans that drive adoption and value realization

  • Partner cross-functionally with Product, Sales, and Operations to improve customer experience and influence organizational improvements

  • Identify and support growth opportunities within existing accounts that align customer needs with Clarivate solutions

  • Champion customer success best practices, mentor team members, and contribute to process improvements that enhance program effectiveness

Hours of Work

  • Full time, permanent

  • USbased remote role

  • Up to 25 percent travel to customer sites as needed

About the Team
You will join Clarivate's global Customer Success team supporting the Life Sciences and Healthcare business. The team partners closely with strategic pharmaceutical customers and collaborates across Sales, Product, and Operations to deliver exceptional customer experiences. You will report directly to the Director of Customer Success.

Compensation
The expected base salary for this position is $94,400 - $118,000 USD per year.This role is eligible for (incentive or bonus) earnings.Individual pay is based upon experience, education, skill and ability, expertise, and relevant factors.

In addition to a competitive remuneration package, you will be eligible to participate in a benefits package that includes medical, dental, prescription drug, life insurance, 401k with match, long term disability coverage, vacation, sick time, volunteer time, discount programs, and many more.

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

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