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Remote Customer Success Engineer Jobs in Spring Valley, CA

... and Customer Success. As we continue to evolve in an AI-driven landscape, we are focused on ... You Have: * 8-12+ years of experience across RevOps, GTM systems, software engineering, or ...

Account Executive

San Diego, CA · On-site +1

$65K - $75K/yr

... customer fit and success criteria * Build account plans and strategies for each target account ... Must be comfortable selling in an inside sale's remote environment * "Hunter" / new business ...

Product Manager

San Diego, CA · Remote

$115K - $130K/yr

Enterprise operational tooling You will partner closely with Engineering, UX, Operations, Customer Success, and enterprise restaurant customers to create scalable systems that improve operational ...

Solve complex customer challenges through creative configurations of our technical products ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

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Remote Customer Success Engineer information

See Spring Valley, CA salary details

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How much do remote customer success engineer jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for remote customer success engineer in Spring Valley, CA is $24.78, according to ZipRecruiter salary data. Most workers in this role earn between $18.22 and $25.82 per hour, depending on experience, location, and employer.

How does a Remote Customer Success Engineer typically collaborate with cross-functional teams to resolve customer issues?

As a Remote Customer Success Engineer, you'll frequently partner with product, engineering, and support teams to resolve complex customer challenges. Collaboration often involves participating in virtual meetings, documenting technical feedback, and acting as the customer's advocate to ensure their needs are addressed. Effective communication and clear documentation are essential, since you'll be working across time zones and departments. This teamwork not only helps solve issues efficiently but also enables ongoing product improvements.

What is a Remote Customer Success Engineer?

A Remote Customer Success Engineer is a professional who works with clients to ensure they achieve success with a company's products or services, typically in a technical or software environment, while working from a remote location. Their main responsibilities include onboarding new customers, providing technical support, troubleshooting issues, and proactively identifying ways to help clients maximize value. They serve as a bridge between the customer and the company, ensuring customer satisfaction and retention. Remote Customer Success Engineers use communication tools and platforms to interact with clients and collaborate with internal teams, all while working outside of a traditional office setting.

What are the key skills and qualifications needed to thrive as a Remote Customer Success Engineer, and why are they important?

To excel as a Remote Customer Success Engineer, you need a strong background in technical support, troubleshooting, and customer relationship management, often supported by a degree in computer science or a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and remote communication tools like Slack or Zoom is typically required. Outstanding communication, problem-solving abilities, and a proactive customer-focused attitude are essential soft skills. These competencies ensure effective technical issue resolution, build customer trust, and drive client satisfaction in a remote environment.

What is the difference between Remote Customer Success Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Success EngineerRemote Technical Support Specialist
CredentialsTypically requires technical knowledge, certifications like IT or SaaS-specific credentialsOften requires technical troubleshooting skills, certifications vary
Work EnvironmentCollaborates with sales, product, and customer teams; proactive engagementReactive support, troubleshooting customer issues
Industry UsageCommon in SaaS, cloud services, and tech companiesWidespread across tech, telecom, and software industries

The Remote Customer Success Engineer focuses on proactive customer engagement, onboarding, and ensuring product adoption, while the Remote Technical Support Specialist primarily handles reactive troubleshooting and resolving technical issues. Both roles require technical skills and often work remotely within tech-driven industries, but their core responsibilities differ significantly.

What job categories do people searching Remote Customer Success Engineer jobs in Spring Valley, CA look for? The top searched job categories for Remote Customer Success Engineer jobs in Spring Valley, CA are:
What cities near Spring Valley, CA are hiring for Remote Customer Success Engineer jobs? Cities near Spring Valley, CA with the most Remote Customer Success Engineer job openings:

Account Manager, Software Sales

Renesas Electronics

San Diego, CA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 13 days ago


Job description

Job Description

The Account Manager is responsible for driving new and expansion sales for Renesas 365-Renesas' digital software platform integrating EDA, PCB design, and intelligent engineering solutions. This role focuses on developing long-term relationships with Renesas' existing customers, uncovering new opportunities, and driving adoption across enterprise accounts.

As a key member of the Digital Software Sales organization, you will partner closely with Application Engineers, Product Marketing, and Customer Success to deliver value-driven solutions that accelerate customer innovation. You will thrive in a consultative sales environment-balancing strategic account planning with tactical execution to meet and exceed revenue targets

  • Manage the full sales cycle from prospecting to close for enterprise accounts across assigned territories.
     
  • Execute the Renesas 365 Go-To-Market (GTM) strategy to expand adoption within existing and new customer segments.
     
  • Develop and maintain trusted relationships with key decision-makers, from engineering leads to executive stakeholders.
     
  • Collaborate with Application Engineers (Solution Engineers) to articulate technical value, conduct product demos, and design proof-of-concepts that address customer challenges.
     
  • Achieve and exceed pipeline, bookings, and revenue goals, ensuring consistent forecast accuracy and CRM discipline.
     
  • Partner cross-functionally with Product, Marketing, and Customer Success teams to deliver exceptional customer experiences.
     
  • Participate in quarterly business reviews and contribute insights on market trends, competitive positioning, and account strategy.
     

Represent Renesas at trade shows, conferences, and customer events to strengthen brand awareness and engagement.
 

Qualifications
  • 5-8 years of enterprise software sales experience (EDA, PCB design, PLM, CAD/CAE, or semiconductor industry strongly preferred).
     
  • Proven ability to achieve or exceed quota in complex B2B technical sales cycles.
     
  • Strong understanding of design software workflows and the electronics design ecosystem.
     
  • Excellent communication, negotiation, and presentation skills, with a consultative, value-based approach.
     
  • Experience selling to engineering, R&D, or product development leaders.
     
  • Self-motivated, data-driven, and comfortable operating in a dynamic, matrixed global environment.
     
  • Bachelor's degree in Engineering, Computer Science, or Business required; MBA preferred.
Additional Information

The expected annual pay range for this position is $140,000-$185,000. This position is also eligible for bonus opportunities. Please note that final offer amount will be dependent on geographic location, applicable experience, and skillset of the candidate.

Renesas offers a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, and pet insurance. In addition to elective benefit options, benefited employees receive company-paid life insurance and AD&D, LTD, short term medical benefits as well as paid sick time, paid holidays, and accrued paid vacation. New employees will attend a detailed benefit orientation to learn more about our many benefits and resources.

Renesas is an embedded semiconductor solution provider driven by its Purpose 'To Make Our Lives Easier.' As the industry's leading expert in embedded processing with unmatched quality and system-level know-how, we have evolved to provide scalable and comprehensive semiconductor solutions for automotive, industrial, infrastructure, and IoT industries based on the broadest product portfolio, including High Performance Computing, Embedded Processing, Analog & Connectivity, and Power.
With a diverse team of over 22,000 professionals in more than 30 countries, we continue to expand our boundaries to offer enhanced user experiences through digitalization and usher into a new era of innovation. We design and develop sustainable, power-efficient solutions today that help people and communities thrive tomorrow, 'To Make Our Lives Easier.'     
At Renesas, you can: 

  • Launch and advance your career in technical and business roles across four Product Groups and various corporate functions. You will have the opportunities to explore our hardware and software capabilities and try new things.  
  • Make a real impact by developing innovative products and solutions to meet our global customers' evolving needs and help make people's lives easier, safe and secure. 
  • Maximize your performance and wellbeing in our flexible and inclusive work environment. Our people-first culture and global support system, including the remote work option and Employee Resource Groups, will help you excel from the first day.    

Are you ready to own your success and make your mark?  

Join Renesas. Shape Your Future with Us.  

Renesas Electronics is an equal opportunity and affirmative action employer, committed to celebrating diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by federal, state or local law. For more information, please read our Diversity & Inclusion Statement.

Renesas Electronics deals with dual-use technology that is subject to U.S. export controls regulations. Under these regulations it may be necessary for Renesas to obtain U.S. government export license prior to release of technology to certain persons. The decision whether or not to file or pursue an export license application is at the sole discretion of Renesas.

We have adopted a hybrid model that gives employees the ability to work remotely two days a week while ensuring that we come together as a team in the office the rest of the time. The designated in-office days are Tuesday through Thursday for innovation, collaboration and continuous learning.