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Remote Customer Success Engineer Jobs in Missouri

Jobgether

Join a fast-growing, remote-first SaaS environment where customer success is central to retention ... Serve as the voice of the customer internally, collaborating with product, engineering, sales, and ...

Jobgether

Partner closely with Sales, Product, Engineering, and other teams to communicate customer needs and ... Fully remote work environment. * Schedule must accommodate US East Coast working hours. How ...

Harris

Customer Success Coordinator

Louisiana, MO · Remote

$25 - $26.50/hr

This remote role welcomes candidates anywhere in the US. Preference will be given to candidates who ... Provide support to customer success and operations management functions. * Assist customer success ...

Jobgether

This is a full-time, remote opportunity for a customer-focused professional to manage and grow a ... Maintain accurate customer records, success plans, account information, and risk indicators in ...

Harris

Customer Success Coordinator

Louisiana, MO · Remote

$25 - $26.50/hr

This remote role welcomes candidates anywhere in the US. Preference will be given to candidates who ... Provide support to customer success and operations management functions. * Assist customer success ...

New

Axon

Working closely with customer leadership, technical teams, Axon Professional Services, Customer Success, Support, Engineering, Product Management, Sales Engineering, and partner organisations, you ...

Jobgether

... moving, remote-first environment. Accountabilities * Partner with Customer Success, Sales ... implementation engineering, customer success, technical support, or a similar role. * Proven ...

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Remote Customer Success Engineer information

What is a remote customer success engineer?

A Remote Customer Success Engineer is a professional who works with clients to ensure they achieve success with a company's products or services, typically in a technical or software environment, while working from a remote location. Their main responsibilities include onboarding new customers, providing technical support, troubleshooting issues, and proactively identifying ways to help clients maximize value. They serve as a bridge between the customer and the company, ensuring customer satisfaction and retention. Remote Customer Success Engineers use communication tools and platforms to interact with clients and collaborate with internal teams, all while working outside of a traditional office setting.

How does a remote customer success engineer typically collaborate with cross-functional teams to resolve customer issues?

As a Remote Customer Success Engineer, you'll frequently partner with product, engineering, and support teams to resolve complex customer challenges. Collaboration often involves participating in virtual meetings, documenting technical feedback, and acting as the customer's advocate to ensure their needs are addressed. Effective communication and clear documentation are essential, since you'll be working across time zones and departments. This teamwork not only helps solve issues efficiently but also enables ongoing product improvements.

What are the key skills and qualifications needed to thrive as a remote customer success engineer, and why are they important?

To excel as a Remote Customer Success Engineer, you need a strong background in technical support, troubleshooting, and customer relationship management, often supported by a degree in computer science or a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and remote communication tools like Slack or Zoom is typically required. Outstanding communication, problem-solving abilities, and a proactive customer-focused attitude are essential soft skills. These competencies ensure effective technical issue resolution, build customer trust, and drive client satisfaction in a remote environment.

What is the difference between Remote Customer Success Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Success EngineerRemote Technical Support Specialist
CredentialsTypically requires technical knowledge, certifications like IT or SaaS-specific credentialsOften requires technical troubleshooting skills, certifications vary
Work EnvironmentCollaborates with sales, product, and customer teams; proactive engagementReactive support, troubleshooting customer issues
Industry UsageCommon in SaaS, cloud services, and tech companiesWidespread across tech, telecom, and software industries

The Remote Customer Success Engineer focuses on proactive customer engagement, onboarding, and ensuring product adoption, while the Remote Technical Support Specialist primarily handles reactive troubleshooting and resolving technical issues. Both roles require technical skills and often work remotely within tech-driven industries, but their core responsibilities differ significantly.

What are the most commonly searched types of Customer Success Engineer jobs in Missouri?

The most popular types of Customer Success Engineer jobs in Missouri are:

What are popular job titles related to Remote Customer Success Engineer jobs in Missouri?

For Remote Customer Success Engineer jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Remote Customer Success Engineer jobs in Missouri look for?

The top searched job categories for Remote Customer Success Engineer jobs in Missouri are:

What cities in Missouri are hiring for Remote Customer Success Engineer jobs?

Cities in Missouri with the most Remote Customer Success Engineer job openings:

Remote Customer Success Engineer jobs near you
Infographic showing various Remote Customer Success Engineer job openings in Missouri as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Senior Customer Success Manager

Jobgether

Remote

Full-time

Medical

Posted 11 days ago

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Customer Success Manager based in Netherlands.

Join a fast-growing, remote-first SaaS environment where customer success is central to retention, growth, and advocacy. In this role, you'll own a portfolio of customers and become a trusted strategic advisor throughout their journey. You'll lead onboarding, guide customers toward measurable business outcomes, and build strong relationships with stakeholders at all levels. You'll monitor account health, drive renewals and expansion opportunities, and proactively address potential risks. Working cross-functionally, you'll represent the customer internally and help shape product improvements and success processes. This is an opportunity to have meaningful commercial and customer impact while working in a high-growth, collaborative environment.

Accountabilities
  • Own and manage a portfolio of customer accounts, developing strong, long-term relationships with stakeholders at all levels.
  • Act as a trusted advisor throughout the customer lifecycle, from onboarding through renewal, helping customers achieve their business objectives.
  • Lead onboarding for new customers, ensuring a smooth transition from sales to customer success and delivering live product training where needed.
  • Monitor and report on key customer metrics, including satisfaction, NPS, retention, growth, and account health.
  • Identify expansion opportunities and lead upsell initiatives across your portfolio.
  • Proactively assess account health, identify risks, and implement strategies to reduce churn and strengthen retention.
  • Serve as the voice of the customer internally, collaborating with product, engineering, sales, and marketing teams to advocate for customer needs and product improvements.
  • Contribute to the development and continuous improvement of customer success processes, workflows, and best practices.
Requirements
  • 3+ years of experience in customer success, account management, or a comparable customer-facing role, preferably within a SaaS environment.
  • Strong customer-centric mindset and a genuine commitment to delivering exceptional customer experiences and measurable outcomes.
  • Excellent relationship-building skills, with the ability to engage effectively with end users, operational stakeholders, and executive sponsors.
  • Demonstrated experience managing complex customer relationships, securing renewals, driving account expansion, and developing customer advocacy.
  • Strong organizational and prioritization skills, with the ability to manage multiple accounts effectively in a fast-paced environment.
  • Excellent written and verbal communication skills, with confidence acting as the primary point of contact for customers.
  • Strong analytical capabilities, including the ability to forecast potential ARR changes and prepare data-driven QBRs.
  • Solid project management skills to ensure successful onboarding and ongoing customer engagement.
  • Commercial acumen and the ability to identify, develop, and close growth opportunities within an existing customer portfolio.
  • Ability to work independently and collaborate effectively across multiple teams in a remote-first environment.
  • Previous experience in sales, marketing, or a high-growth startup environment is a plus.
  • Familiarity with remote-first working practices and knowledge of the outbound sales industry, trends, and solutions are advantageous.
Benefits
  • Competitive salary.
  • Health insurance.
  • Stock options.
  • Remote-first working environment.
  • Collaborative and supportive work culture.
  • Opportunity to join a fast-growing SaaS company with strong product-market fit.
  • Annual company trip to a surprise destination.
  • Opportunity to work with a global customer base and cross-functional teams.
  • Additional perks and benefits as part of the overall employee experience.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
 Why Apply Through Jobgether? 
 
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
 
 
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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