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Remote Customer Success Engineer Jobs in Missouri

Jobgether

$70K - $150K/yr

  • PTO

Our partner is looking for a Customer Success Engineer, VIP based in Netherlands . This is a ... Fully remote work environment with the flexibility to work from home. * Open vacation policy.

Jobgether

  • Medical

Join a fast-growing, remote-first SaaS environment where customer success is central to retention ... Serve as the voice of the customer internally, collaborating with product, engineering, sales, and ...

Axon

Working closely with customer leadership, technical teams, Axon Professional Services, Customer Success, Support, Engineering, Product Management, Sales Engineering, and partner organisations, you ...

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All JobsCustomer Success Engineer JobsRemote Customer Success Engineer JobsRemote Customer Success Engineer Jobs in Missouri

Remote Customer Success Engineer information

What is a remote customer success engineer?

A Remote Customer Success Engineer is a professional who works with clients to ensure they achieve success with a company's products or services, typically in a technical or software environment, while working from a remote location. Their main responsibilities include onboarding new customers, providing technical support, troubleshooting issues, and proactively identifying ways to help clients maximize value. They serve as a bridge between the customer and the company, ensuring customer satisfaction and retention. Remote Customer Success Engineers use communication tools and platforms to interact with clients and collaborate with internal teams, all while working outside of a traditional office setting.

How does a remote customer success engineer typically collaborate with cross-functional teams to resolve customer issues?

As a Remote Customer Success Engineer, you'll frequently partner with product, engineering, and support teams to resolve complex customer challenges. Collaboration often involves participating in virtual meetings, documenting technical feedback, and acting as the customer's advocate to ensure their needs are addressed. Effective communication and clear documentation are essential, since you'll be working across time zones and departments. This teamwork not only helps solve issues efficiently but also enables ongoing product improvements.

What are the key skills and qualifications needed to thrive as a remote customer success engineer, and why are they important?

To excel as a Remote Customer Success Engineer, you need a strong background in technical support, troubleshooting, and customer relationship management, often supported by a degree in computer science or a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and remote communication tools like Slack or Zoom is typically required. Outstanding communication, problem-solving abilities, and a proactive customer-focused attitude are essential soft skills. These competencies ensure effective technical issue resolution, build customer trust, and drive client satisfaction in a remote environment.

What is the difference between Remote Customer Success Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Success EngineerRemote Technical Support Specialist
CredentialsTypically requires technical knowledge, certifications like IT or SaaS-specific credentialsOften requires technical troubleshooting skills, certifications vary
Work EnvironmentCollaborates with sales, product, and customer teams; proactive engagementReactive support, troubleshooting customer issues
Industry UsageCommon in SaaS, cloud services, and tech companiesWidespread across tech, telecom, and software industries

The Remote Customer Success Engineer focuses on proactive customer engagement, onboarding, and ensuring product adoption, while the Remote Technical Support Specialist primarily handles reactive troubleshooting and resolving technical issues. Both roles require technical skills and often work remotely within tech-driven industries, but their core responsibilities differ significantly.

What are the most commonly searched types of Customer Success Engineer jobs in Missouri?

The most popular types of Customer Success Engineer jobs in Missouri are:

What are popular job titles related to Remote Customer Success Engineer jobs in Missouri?

For Remote Customer Success Engineer jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Remote Customer Success Engineer jobs in Missouri look for?

The top searched job categories for Remote Customer Success Engineer jobs in Missouri are:

What cities in Missouri are hiring for Remote Customer Success Engineer jobs?

Cities in Missouri with the most Remote Customer Success Engineer job openings:

Remote Customer Success Engineer jobs near you
Infographic showing various Remote Customer Success Engineer job openings in Missouri as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Customer Success Engineer, VIP

Jobgether

Remote

$70K - $150K/yr

Full-time

PTO

Posted 8 days ago

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Engineer, VIP based in Netherlands.

This is a customer-facing technical role focused on supporting enterprise customers running mission-critical WordPress applications.
You will investigate complex technical issues, provide architectural guidance, and help customers achieve reliable, scalable deployments.
The role combines advanced troubleshooting, software engineering, platform expertise, and customer success.
You will work across support, engineering, and customer teams to resolve urgent issues while identifying long-term improvements.
You will also contribute to documentation, platform quality, and preventative solutions that reduce recurring problems.
Success in this role requires strong technical curiosity, excellent communication, and the ability to operate independently in a global environment.
Because enterprise support operates 24/7, the position includes scheduled weekday and weekend shifts, with occasional evening and holiday availability.

Accountabilities
  • Provide advanced technical support and consultation through Zendesk tickets, customer calls, and other customer-facing channels.
  • Troubleshoot complex and urgent technical issues, including incidents, escalations, application failures, and production problems.
  • Investigate issues at the code level by analyzing logs, customer codebases, application behavior, and infrastructure configurations.
  • Provide architectural guidance for enterprise WordPress implementations, with a focus on scalability, performance, security, and reliability.
  • Apply deep knowledge of WordPress core concepts, themes, plugins, block editor functionality, e-commerce, WP-CLI, hooks, filters, imports, and related technologies.
  • Read, analyze, troubleshoot, and work with code across PHP, JavaScript, HTML, and CSS.
  • Diagnose issues involving REST APIs, HTTP, DNS, domain management, reverse proxies, version control, and other web technologies.
  • Collaborate with engineering and specialized technical teams to resolve high-impact customer problems and identify root causes.
  • Go beyond immediate fixes by identifying preventative solutions and contributing to long-term platform improvements.
  • Create and maintain internal and customer-facing technical documentation, troubleshooting guides, and best practices.
  • Contribute to improvements across support processes, platform reliability, and the overall customer experience.
  • Communicate technical findings, risks, recommendations, and resolutions clearly to both technical and non-technical stakeholders.
  • Participate in scheduled support coverage, including weekday and weekend shifts as well as some evening and holiday availability.
Requirements
  • Must be based in the United States, hold U.S. citizenship, and be able to complete required background checks.
  • Proven experience in a customer-facing technical role, particularly within enterprise support, solutions engineering, customer success engineering, or a similar environment.
  • Strong hands-on expertise with WordPress, including its underlying codebase, themes, plugins, block editor, e-commerce, WP-CLI, hooks, filters, imports, and advanced configuration.
  • Proficiency in reading, writing, and troubleshooting code using PHP, JavaScript, HTML, and CSS.
  • Strong understanding of web technologies, including REST APIs, HTTP, DNS, domain management, reverse proxies, and version control systems such as Git and SVN.
  • Experience with software engineering practices, including coding standards, source control, build processes, testing methodologies, and cloud infrastructure.
  • Advanced understanding of scalability, performance, security, and reliability challenges in enterprise environments.
  • Experience using monitoring, observability, and debugging tools such as Kibana and New Relic.
  • Excellent written English and the ability to explain complex technical concepts clearly to customers and colleagues.
  • Strong analytical and troubleshooting abilities, with the capacity to break complex problems into manageable components and identify root causes.
  • Highly self-motivated and capable of working independently in a distributed environment without close day-to-day supervision.
  • Strong customer orientation and a genuine interest in helping enterprise customers succeed.
  • Comfortable learning unfamiliar technologies quickly and adapting to new technical challenges.
  • Willingness to work scheduled shifts outside standard business hours, including weekends and holidays.
Benefits
  • Competitive salary range of $70,000-$150,000 USD, with compensation paid in local currency.
  • Fully remote work environment with the flexibility to work from home.
  • Open vacation policy.
  • Country-specific benefits and comprehensive employee support programs.
  • Opportunities for professional development and continuous technical learning.
  • The opportunity to work with enterprise-scale, high-traffic, mission-critical digital platforms.
  • Exposure to complex technical challenges across WordPress, web infrastructure, software engineering, and enterprise customer environments.
  • Opportunity to collaborate with a globally distributed team and customers across multiple regions.
  • A role with significant technical ownership and direct customer impact.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
 Why Apply Through Jobgether? 
 
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
 
 
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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