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Remote Customer Success Assistant Jobs in Missouri

Jobgether

Join a fast-growing, remote-first SaaS environment where customer success is central to retention ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...

Jobgether

Fully remote work environment. * Schedule must accommodate US East Coast working hours. How ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...

Harris

Customer Success Coordinator

Louisiana, MO · Remote

$25 - $26.50/hr

You will also assist with reporting as needed (downloading/creating and distributing). NOTE: This ... This remote role welcomes candidates anywhere in the US. Preference will be given to candidates who ...

Harris

Customer Success Coordinator

Louisiana, MO · Remote

$25 - $26.50/hr

You will also assist with reporting as needed (downloading/creating and distributing). NOTE: This ... This remote role welcomes candidates anywhere in the US. Preference will be given to candidates who ...

Jobgether

This is a full-time, remote opportunity for a customer-focused professional to manage and grow a ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...

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Remote Customer Success Assistant information

What is the difference between Remote Customer Success Assistant vs Remote Customer Support Specialist?

AspectRemote Customer Success AssistantRemote Customer Support Specialist
CredentialsBasic customer service skills, CRM familiarityTechnical troubleshooting, product knowledge
Work EnvironmentCollaborates with customer success teams, proactive engagementResponds to support tickets, reactive problem solving
Employer & Industry UsageUsed in SaaS, subscription services, client retention rolesCommon in tech, e-commerce, service industries
Search & Comparison IntentCustomer retention, onboarding supportIssue resolution, technical support

The Remote Customer Success Assistant focuses on proactive engagement and customer retention, while the Remote Customer Support Specialist handles reactive technical issues. Both roles require customer service skills, but the assistant emphasizes relationship building, whereas the specialist emphasizes troubleshooting. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are the most commonly searched types of Remote Customer Success jobs in Missouri?

The most popular types of Remote Customer Success jobs in Missouri are:

What are popular job titles related to Remote Customer Success Assistant jobs in Missouri?

For Remote Customer Success Assistant jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Remote Customer Success Assistant jobs in Missouri look for?

The top searched job categories for Remote Customer Success Assistant jobs in Missouri are:

What cities in Missouri are hiring for Remote Customer Success Assistant jobs?

Cities in Missouri with the most Remote Customer Success Assistant job openings:

Remote Customer Success Assistant jobs near you

Senior Customer Success Manager

Jobgether

Remote

Full-time

Medical

This job post has expired 3 days ago. Applications are no longer accepted.

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Customer Success Manager based in Netherlands.

Join a fast-growing, remote-first SaaS environment where customer success is central to retention, growth, and advocacy. In this role, you'll own a portfolio of customers and become a trusted strategic advisor throughout their journey. You'll lead onboarding, guide customers toward measurable business outcomes, and build strong relationships with stakeholders at all levels. You'll monitor account health, drive renewals and expansion opportunities, and proactively address potential risks. Working cross-functionally, you'll represent the customer internally and help shape product improvements and success processes. This is an opportunity to have meaningful commercial and customer impact while working in a high-growth, collaborative environment.

Accountabilities
  • Own and manage a portfolio of customer accounts, developing strong, long-term relationships with stakeholders at all levels.
  • Act as a trusted advisor throughout the customer lifecycle, from onboarding through renewal, helping customers achieve their business objectives.
  • Lead onboarding for new customers, ensuring a smooth transition from sales to customer success and delivering live product training where needed.
  • Monitor and report on key customer metrics, including satisfaction, NPS, retention, growth, and account health.
  • Identify expansion opportunities and lead upsell initiatives across your portfolio.
  • Proactively assess account health, identify risks, and implement strategies to reduce churn and strengthen retention.
  • Serve as the voice of the customer internally, collaborating with product, engineering, sales, and marketing teams to advocate for customer needs and product improvements.
  • Contribute to the development and continuous improvement of customer success processes, workflows, and best practices.
Requirements
  • 3+ years of experience in customer success, account management, or a comparable customer-facing role, preferably within a SaaS environment.
  • Strong customer-centric mindset and a genuine commitment to delivering exceptional customer experiences and measurable outcomes.
  • Excellent relationship-building skills, with the ability to engage effectively with end users, operational stakeholders, and executive sponsors.
  • Demonstrated experience managing complex customer relationships, securing renewals, driving account expansion, and developing customer advocacy.
  • Strong organizational and prioritization skills, with the ability to manage multiple accounts effectively in a fast-paced environment.
  • Excellent written and verbal communication skills, with confidence acting as the primary point of contact for customers.
  • Strong analytical capabilities, including the ability to forecast potential ARR changes and prepare data-driven QBRs.
  • Solid project management skills to ensure successful onboarding and ongoing customer engagement.
  • Commercial acumen and the ability to identify, develop, and close growth opportunities within an existing customer portfolio.
  • Ability to work independently and collaborate effectively across multiple teams in a remote-first environment.
  • Previous experience in sales, marketing, or a high-growth startup environment is a plus.
  • Familiarity with remote-first working practices and knowledge of the outbound sales industry, trends, and solutions are advantageous.
Benefits
  • Competitive salary.
  • Health insurance.
  • Stock options.
  • Remote-first working environment.
  • Collaborative and supportive work culture.
  • Opportunity to join a fast-growing SaaS company with strong product-market fit.
  • Annual company trip to a surprise destination.
  • Opportunity to work with a global customer base and cross-functional teams.
  • Additional perks and benefits as part of the overall employee experience.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
 Why Apply Through Jobgether? 
 
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
 
 
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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