Remote Customer Success Assistant Jobs in Provo, UT

SR BUSINESS VALUE CONSULTANT
REMOTE, US; RALEIGH, NC; DRAPER, UT; MOUNTAIN VIEW, CA

Egnyte is a place where we spark opportunities for amazing people. We believe that every role has a great impact, and every Egnyter should be respected. When joining Egnyte, you're not just landing a new career, you become part of a team of Egnyters that are doers, thinkers, and collaborators who embrace and live by our values:

• Invested Relationships
• Fiscal Prudence
• Candid Conversations

ABOUT EGNYTE

Egnyte is the secure multi-cloud platform for content security and governance that enables organizations to better protect and collaborate on their most valuable content. Established in 2008, Egnyte has democratized cloud content security for more than 22,000 organizations, helping customers improve data security, maintain compliance, prevent and detect ransomware threats, and boost employee productivity on any app, any cloud, anywhere. For more information, visit www.egnyte.com.

We are seeking a talentedand passionate individual to join our Value Engineering team as a Senior Business Value Consultant, where you will play a critical role in helping our prospects and customers identify their key challenges and opportunities and accurately quantify the value of key outcomes.

Reporting to theDirector of Value Engineering,you'll work closely with our customers, prospects, and our Customer Success and Sales teams to conduct value engagements as part of pre- and post-sales motions.

WHAT YOU'LL DO:

• Participate in prospect-facing engagements to understand their value perspectives and drive associated business-value-centricengagements.
• Work closely with customers and our Customer Success team to deliver business-value-focused engagements.
• Engagements include quantifying key business outcomes, both financially focused and business outcome focused, by clearly identifying, documenting, prioritizing, and understanding how our solutions help meet customerneeds
• Ensure that value tools and business-value-focused engagements align with our Value Model
• Build and maintain value models, value engagement tools and supporting processes, and sales collateral owned and generated by the value engineeringteam
• Partner with stakeholders across associated activities and processes to ensure work products are managed in a controlled manner and remain aligned with executive stakeholderexpectations
• Identify mechanisms to capture key outcomes during pre-sales while ensuring post-sales teams have visibility and automated or programmatic ways to track progress against their customers' goals
• Partner with Customer Marketing to understand sentiment and with Retention to understand trends, and propose strategies and tactics to minimize churn
• Partner with Customer Marketing to integrate validated customer outcomes into business and executive reviews
• Collaborate to capture, package, and publish customer-validated outcomes, making them available to all internalteams
• Partner with marketing and install base resources to build a library of value-creation stories (i.e., case studies) organized by use case, market segment, and/or industryvertical
• Establish reporting approaches to track and communicate the program'seffectiveness
• Conduct research using industry trends, market surveys, analytical reports, and other trusted sources to accurately quantify the benefits and impacts of our solutions applied to customerchallenges
• Create and deliver executive-level presentations to VPs/CxOs
• Stay current with Egnyte releases, documentation, and bestpractices

YOUR QUALIFICATIONS:

• 3+years of professional experience, ideally in value consulting, IT leadership, analytics, finance, or sales/pre-sales roles
• Executive presence and confident objection handling are amust
• Experience with Claude CoWork, Code, and similar tooling.
• Strong analytical and financial modeling skills and an aptitude to learn new systems arepreferred
• Experience with traditional on-prem or cloud file/content management and collaboration solutions ispreferred
• Excellent quantitative analysis and financial modeling skills
• Strong facilitation and presentation skills
• Ability to create impactful business cases using compelling storytelling and visual design.
• Knowledge of the capital and operating costs involved in establishing or providing a typical ITservicesdepartment

COMPENSATION:

• Our compensation reflects the cost of labor across multiple U.S. geographic locations, and pay varies based on defined markets. The standard base pay range for this positionacross the U.S. is $130,000 - $150,000annually. Payvaries by work locationand may also be dependent on job-related skills, knowledge,and/or experience. During the interview and/or hiring process, your recruiter can share more information about the compensation package specific to the role and job location.

BENEFITS:

• Competitive salaries and comprehensive benefits
• Company equity depending on role and level
• Flexible hours and generous time off (RTO, Responsible Time Off) to help support your work-life balance.
• Paid holidays and sick time
• 401(k) with company match
• Health Savings Account (HSA) with a generous employer contribution and Flexible Spending Account (FSA) options
• Up to 12wks of paid Parental and 10wks Adoption Leave to help you grow your family
• Modern and collaborative offices located in Draper, UT; Raleigh, NC; Mountain View, CA; Reading, England, and Poznan, Poland
• Gym, cell phone, and internet reimbursement
• Free well-being apps such as Spring Health for Guardian are offered, as well access to our Employee Assistance Program (EAP)
• Perks include discounted pet insurance, electronics, theme park tickets, travel, plus more
• Your own Egnyte account with lifetime access
• HealthJoy - a benefits navigation app that lets you access your benefits and get answers to your questions all in one place
• One Medical virtual care, providing you with healthcare access across the country

Equal Employment Opportunity
Egnyte, Inc. is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Egnyte, Inc.'s management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.

At Egnyte, we embrace our unique differences and thrive on the individuality of our employees, our products, our customers, our investors, and our communities. Our global Egnyte Employee Communities (EECs) support representation and foster connectedness across our varied workplace. Egnyters are encouraged to bring their whole selves to work and to appreciate the many differences that collectively make Egnyte a higher-performing company and a great place to be.

Any employees with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of hr@egnyte.com. Egnyte, Inc. will not allow any form of retaliation against employees who raise issues of equal employment opportunity. If employees feel they have been subjected to any such retaliation, they should contact hr@egnyte.com. To ensure the workplace is free of artificial barriers, violation of this policy including any improper retaliatory conduct will lead to discipline, up to and including discharge. All employees must cooperate with all investigations conducted pursuant to this policy.

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