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Remote Customer Success Assistant Jobs in Paramus, NJ

Workiva

Spring 2027 Intern - Customer Success

Bronx, NY · On-site +1

$21/hr

The Customer Success Intern supports the Customer Success team by providing excellent service ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

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Workiva

Spring 2027 Intern - Customer Success

Newark, NJ · On-site +1

$21/hr

The Customer Success Intern supports the Customer Success team by providing excellent service ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

New

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Remote Customer Success Assistant information

See Paramus, NJ salary details

$11

$24

$47

How much do remote customer success assistant jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for remote customer success assistant in Paramus, NJ is $24.50, according to ZipRecruiter salary data. Most workers in this role earn between $17.98 and $25.53 per hour, depending on experience, location, and employer.

What is the difference between Remote Customer Success Assistant vs Remote Customer Support Specialist?

AspectRemote Customer Success AssistantRemote Customer Support Specialist
CredentialsBasic customer service skills, CRM familiarityTechnical troubleshooting, product knowledge
Work EnvironmentCollaborates with customer success teams, proactive engagementResponds to support tickets, reactive problem solving
Employer & Industry UsageUsed in SaaS, subscription services, client retention rolesCommon in tech, e-commerce, service industries
Search & Comparison IntentCustomer retention, onboarding supportIssue resolution, technical support

The Remote Customer Success Assistant focuses on proactive engagement and customer retention, while the Remote Customer Support Specialist handles reactive technical issues. Both roles require customer service skills, but the assistant emphasizes relationship building, whereas the specialist emphasizes troubleshooting. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are popular job titles related to Remote Customer Success Assistant jobs in Paramus, NJ?

For Remote Customer Success Assistant jobs in Paramus, NJ, the most frequently searched job titles are:

What job categories do people searching Remote Customer Success Assistant jobs in Paramus, NJ look for?

The top searched job categories for Remote Customer Success Assistant jobs in Paramus, NJ are:

What cities near Paramus, NJ are hiring for Remote Customer Success Assistant jobs?

Cities near Paramus, NJ with the most Remote Customer Success Assistant job openings:

Remote Customer Success Assistant jobs near you
Infographic showing various Remote Customer Success Assistant job openings in Paramus, NJ as of August 2026, with employment types broken down into 82% Full Time, 16% Part Time, and 2% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $50,969 per year, or $24.5 per hour.

Customer Success Manager (North America)

Valdera

New York, NY • Remote

Full-time

Re-posted 2 days ago

Job description

About Valdera
 
At Valdera, we are empowering the world’s most innovative manufacturers to bring their ideas to life by transforming how they source materials. We are an AI-native sourcing platform that digitizes the complex chemical and raw material supply chain, making it effortless for companies to discover suppliers, qualify materials, and build resilient supply chains at scale.We are a fast-growing team backed by top-tier investors, serving Fortune 500 industrial manufacturers, CPG brands, pharmaceutical companies, and chemical majors. Our culture is built for ambitious, "get-it-done" individuals who thrive in high-performance environments and want to see the direct impact of their work on the global physical economy.
 
About the Role
 
We are looking for an experienced Customer Success Manager to support and grow our enterprise customer base across Europe. In this role, you will be responsible for ensuring customers realize measurable value from Valdera’s platform, driving retention, expansion, and long-term partnerships. You will act as a strategic partner to procurement leaders and supply chain executives, helping them modernize their sourcing operations through Valdera’s cutting-edge technology. This is a high-impact, hands-on role for an individual who takes full ownership of customer outcomes, combines strong client management skills with analytical rigor, and understands how enterprise SaaS is adopted and scaled inside large organizations.
What You Will Do
  • Own Customer Outcomes: Own a portfolio of enterprise customers end-to-end, driving onboarding, adoption, retention, expansion, and measurable business impact. 
  • Stakeholder Engagement: Lead day-to-day relationships with customer owners and functional leads, aligning teams around execution, adoption, and delivery of outcomes. 
  • Value Realization: Translate platform usage into quantifiable outcomes such as cost savings, risk reduction, and supply chain resilience. 
  • Operating Model Development: Build and refine scalable processes, playbooks, and customer-facing materials to accelerate adoption and strengthen execution. 
  • Cross-Functional Execution: Partner closely with Sales, Product, and Engineering to resolve issues, advocate for customer needs, and improve the product experience.
Professional Experience
  • 5–10 years of total professional experience. 
  • Customer Success & SaaS Account Leadership: 3–5+ years managing enterprise SaaS accounts, with responsibility for onboarding, driving adoption, managing renewals, and delivering measurable business outcomes. 
  • Language Skills: English - Native or professional fluency is required. 
  • Location: Remote within North America
Industry Background
  • Highly Desirable: Experience in the Chemicals, Manufacturing, or Supply Chain/Procurement sectors. You understand the language of BOMs, RFQs, and raw material sourcing. 
  • Additional Experience: Experience with transformation and value-creation initiatives with hands-on ownership of client outcomes. 
  • Enterprise DNA: You are comfortable operating within multi-stakeholder organizations, leading change management programs, and maintaining execution momentum.
Characteristics That Win
  • Intellectual Curiosity: You genuinely want to understand how things are made and the chemistry behind the products we use every day. 
  • High Agency: You don’t wait for a playbook; you see a problem and you solve it. You are comfortable working with ambiguity in a high-growth startup environment. 
  • Relationship-Driven: You build trusted relationships by helping customers succeed, as an organization and as individuals. 
  • Builder Mentality: You love building a business and shaping processes, you don’t wait for it to show up.
Why Join Valdera
  • Ownership: You will play a key role in shaping our Customer Success organization and its operating model. 
  • Impact: We are not just optimizing clicks; we are fixing the physical supply chain that the world relies on. 
  • Growth: Work alongside a world-class team from top tech and industrial backgrounds in an environment that prioritizes rapid career acceleration.
Salary Range
 
Salary ranges are determined by multiple factors, including the labor market, market compensation bands, internal parity, and budget considerations. The final offer will be based on the candidate’s individual skills, qualifications, location, and experience relative to the requirements of the role.
 
Equal Opportunity Employer Statement
 
Valdera is an equal-opportunity employer committed to building a diverse and inclusive team. We welcome applicants of all backgrounds and celebrate a culture that values varied perspectives, skills, and experiences. We are dedicated to maintaining a workplace free from discrimination, where everyone feels valued, respected, and empowered to contribute.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.