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Remote Customer Success Assistant Jobs in Paramus, NJ

Canals

Customer Success Manager

New York, NY · Remote

The Role We're hiring a Customer Success Manager to help our customers scale successfully on Canals ... We're remote-first, flexible, and distributed across North and South America, bringing together ...

Fireblocks

VP, Customer Success

New York, NY · On-site +1

The Role Reporting to the Chief Customer Officer, the VP of Customer Success will lead our ... Excellent communication and presentation skills; able to inspire and motivate large, remote, global ...

vCluster Labs

Customer Success Engineer

New York, NY · Remote

$150K - $175K/yr (+ commission)

You can independently assist the customer with their technical challenges and design optimal ... and we have a remote-first work culture. We are the leading platform for operating GPU ...

Northbeam

Senior Customer Success Manager

New York, NY · Remote

As a Senior Customer Success Manager at Northbeam, you will play a critical role in facilitating ... We're a remote-first company with team members in San Francisco, Los Angeles, New York, and more.

UiPath

Director, Customer Success (SUMMIT)

New York, NY · On-site +1

$175K - $220K/yr

As a Director of Customer Success, you will own portfolio performance, proactively reduce ... Depending on the needs of the business and the role, the number of hybrid, office-based, and remote ...

Northbeam

Senior Customer Success Manager

New York, NY · Remote

As a Senior Customer Success Manager at Northbeam, you will play a critical role in facilitating ... We're a remote-first company with team members in San Francisco, Los Angeles, New York, and more.

Daybreak Health

Customer Success Manager

New York, NY · Remote

$85K - $95K/yr

Customer Success Manager Daybreak Health | 100% Remote | Full-time About the role You'll own a portfolio of 50+ school districts and make sure they launch fast, run smoothly, and keep referring ...

New

NextDeavor Inc.

Sr. Customer Success Manager

New York, NY · Remote

$105.63/hr

... Assistant) for Adobe's top Enterprise customers in the Agency and Systems Integrators vertical. In this role, you will be directly engaged with leadership at some of the world's most well-known ...

Findigs

Senior Customer Success Manager

New York, NY · Remote

$145K - $175K/yr

... remote candidates in the United States. Please note, we are unable to sponsor or take over ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...

GSTV

Customer Success Coordinator

New York, NY · On-site

$60K - $80K/yr

... Assist in developing client presentations and customizing approved sales materials. • Support ... The pay range for this role is: 60,000 - 80,000 USD per year (Remote) 60,000 - 80,000 USD per year ...

Garten

SMB Customer Success Manager

New York, NY · Remote

Reporting to the Head of Client Experience, West the SMB Customer Success Manager will play an ... Maintain, foster, and develop remote client relationships with SMB and Garten Market client ...

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Showing results 21-40

All JobsCustomer Success JobsRemote Customer Success Assistant JobsRemote Customer Success Assistant Jobs in Paramus, NJ

Remote Customer Success Assistant information

See Paramus, NJ salary details

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How much do remote customer success assistant jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for remote customer success assistant in Paramus, NJ is $24.50, according to ZipRecruiter salary data. Most workers in this role earn between $17.98 and $25.53 per hour, depending on experience, location, and employer.

What is the difference between Remote Customer Success Assistant vs Remote Customer Support Specialist?

AspectRemote Customer Success AssistantRemote Customer Support Specialist
CredentialsBasic customer service skills, CRM familiarityTechnical troubleshooting, product knowledge
Work EnvironmentCollaborates with customer success teams, proactive engagementResponds to support tickets, reactive problem solving
Employer & Industry UsageUsed in SaaS, subscription services, client retention rolesCommon in tech, e-commerce, service industries
Search & Comparison IntentCustomer retention, onboarding supportIssue resolution, technical support

The Remote Customer Success Assistant focuses on proactive engagement and customer retention, while the Remote Customer Support Specialist handles reactive technical issues. Both roles require customer service skills, but the assistant emphasizes relationship building, whereas the specialist emphasizes troubleshooting. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are popular job titles related to Remote Customer Success Assistant jobs in Paramus, NJ?

For Remote Customer Success Assistant jobs in Paramus, NJ, the most frequently searched job titles are:

What job categories do people searching Remote Customer Success Assistant jobs in Paramus, NJ look for?

The top searched job categories for Remote Customer Success Assistant jobs in Paramus, NJ are:

What cities near Paramus, NJ are hiring for Remote Customer Success Assistant jobs?

Cities near Paramus, NJ with the most Remote Customer Success Assistant job openings:

Remote Customer Success Assistant jobs near you
Infographic showing various Remote Customer Success Assistant job openings in Paramus, NJ as of August 2026, with employment types broken down into 82% Full Time, 16% Part Time, and 2% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $50,969 per year, or $24.5 per hour.

Customer Success Manager North America - US

Implicity

New York, NY • Remote

$100K - $120K/yr

Full-time

Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

About us
Implicity is a digital MedTech company delivering advanced innovation to cardiologists through Big Data and Artificial Intelligence.
Our industry-leading cardiac remote monitoring platform simplifies the management of complex clinical data and enables earlier identification of patient issues-helping clinicians deliver the right care at the right time.
In short, joining Implicity means contributing directly to improved patient outcomes.
Founded in 2016 by Dr. Arnaud Rosier, a cardiologist and AI researcher, and David Perlmutter, an engineer and entrepreneur, Implicity has grown into a transformative force in cardiac care.
More than a decade later, this French startup-turned-scale-up is helping shape the future of cardiology on a global scale.
  • Over 250 hospitals and medical centers already use Implicity's solutions
  • Supporting more than 100,000 patients worldwide
    At Implicity, you'll collaborate with experts across data science, engineering, clinical affairs, regulatory, IT, sales, and customer success, all working together toward a shared mission.
    The team has established Implicity as a clear European market leader and is now expanding rapidly in the U.S.
    Why Implicity?
  • Patients receive higher-quality, more proactive care
  • Physicians spend less time managing data and administrative burden, allowing greater focus on prevention and treatment
  • Healthcare payers benefit from lower overall costs by emphasizing monitoring and prevention over hospitalization and acute intervention
    Ready to get started?
    We'd love to connect.
Job and recruitment context
The Customer Success Manager (CSM) - North America is responsible for ensuring the satisfaction, engagement, and retention of Implicity's customers in the region. This role plays a crucial part in onboarding new clients, supporting them in scaling their remote cardiac monitoring activities, and serving as the primary point of contact for all customer needs.
Reporting to the Lead Customer Success Manager, the CSM will collaborate closely with sales, product, and clinical teams to drive customer success and influence product development based on customer feedback.
Working closely with the Lead Customer Success Manager and the US Sales team, your key responsibilities will include, but are not limited to, the following:
  • Customer Onboarding & Training: Manage the entire onboarding process for new clients, ensuring they are set up for success and trained effectively on Implicity's remote monitoring platform.
  • Customer Relationship Management: Foster and maintain strong relationships with clients, providing ongoing support and guidance to help them scale their remote patient monitoring programs.
  • Technical Support & Issue Resolution: Address customer inquiries, troubleshoot technical issues, and coordinate with internal teams to ensure timely resolution.
  • Collaboration with Sales & Product Teams: Work closely with the sales team pre- and post-sale to align on customer needs and ensure a seamless transition from sales to customer success. Act as the voice of the customer to inform internal teams and influence the product roadmap.
  • Customer Success Metrics & Retention: Monitor key customer success metrics, including Net Promoter Score (NPS) and customer adoption trends, with a focus on maintaining high levels of customer satisfaction and reducing churn.
  • Process Improvement & Best Practices: Develop and implement best practices, playbooks, and standardized procedures for onboarding and customer engagement.
  • Customer Education & Communication: Serve as the primary liaison between customers and Implicity's internal teams, keeping customers informed about platform updates, new features, and best practices.
  • Project Management: Lead and manage customer-specific projects, such as EHR integrations and workflow optimizations, to enhance the overall customer experience.
  • Business Travel: Travel to medical centers across North America as needed (approximately 20%).
Preferred experience
Education
  • Bachelor's degree or equivalent experience in healthcare technology, customer success, or related fields.
  • Minimum of three years' experience in customer success/onboarding, preferably in the medical device or healthcare industry.
  • Prior experience in remote cardiac monitoring or cardiology-related technology is highly preferred.
  • Familiarity with reimbursement codes for remote monitoring and working with clinical stakeholders (physicians, nurses, and service line administrators).
  • Experience managing complex projects and cross-functional teams.
  • Proficiency in using CRM tools (e.g., Salesforce, Airtable) and collaboration tools (e.g., Slack, Notion).

Skills/Aptitude
  • Strong communication, interpersonal, and problem-solving skills with the ability to work independently.
  • Exceptional ability to build relationships with clinical professionals and administrative stakeholders.
  • Entrepreneurial mindset with the ability to thrive in a fast-paced, evolving environment.
  • High attention to detail, analytical thinking, and problem-solving capabilities.
  • Passion for customer success and a deep understanding of customer engagement strategies
  • Willingness to travel as needed to support customer success initiatives.
Recruitment process
1° Screening interview (either HR or Manager)
2° Job interview with Krissy (Lead Customer Success US), your future manager
3° Final interview with Lucie (COO)
4° Possible reference check and background check
Depending on your availabilities, the recruitment process should last less than 4 weeks.
General information
Salary
  • For this job (permanent - full time), you'll get a competitive salary depending on your experience $120k
  • 10% variable pay based on annual objectives

Benefits
  • Extensive coverage, including dental & vision, financed at 90% by Implicity (70% for dependents)
  • 401K : up to 4% match
  • 25 PTO + 9 bank holidays
  • Maternity (paternity) leave policy: 4 weeks (2 weeks) fully paid

Département Customer Sucess US Role Customer Success Manager Locations US Remote status Fully Remote Yearly salary $100,000 - $120,000 Employment type Full-time

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