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Remote Customer Success Assistant Jobs in Federal Way, WA

RealNetworks LLC

Customer Success Manager

Seattle, WA · On-site +1

$75K - $100K/yr

Remote in the US , West Coast preferred. The SAFR business is looking for a proactive Customer Success Manager to join our team. This role is responsible for ensuring a seamless and successful ...

Pearl Health

Customer Success Manager

Seattle, WA · On-site +1

You will drive customer success by diagnosing operational inefficiencies within provider groups and ... This is a remote role but must be based in the Pacific Time Zone (PST / Pacific Standard Time) to ...

Canals

Customer Success Manager

Seattle, WA · Remote

The Role We're hiring a Customer Success Manager to help our customers scale successfully on Canals ... We're remote-first, flexible, and distributed across North and South America, bringing together ...

Targeted Talent

Customer Success Manager

Seattle, WA · Remote

... unavailable * Assist, if requested, in the sales process, providing technical sales support ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get

AO Globe Life

Be Seen First

Remote Customer Sales Representative - No Experience Needed

Seattle, WA · Remote

$60K - $80K/yr

Remote Customer Sales Representative - No Experience Needed Remote | Full-Time | U.S. and Canada ... assist them throughout the enrollment process. Your day may include: * Speaking with clients ...

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Dura Digital

VP, Delivery & Customer Success

Seattle, WA · Remote

$157K - $202K/yr

The VP, Delivery & Customer Success plays a critical leadership role in fulfilling this mission ... Experience leading remote, dual-shore, or global delivery teams. * A genuine alignment with Dura ...

Truveta

Partner Research & Success Manager

Seattle, WA · On-site +1

... LI-remote Who We Need Truveta is rapidly building a talented and diverse team to tackle complex ... This includes new customer onboarding, ongoing customer education and training, conducting simple ...

ThinkReservations

Customer Support Representative

Seattle, WA · Remote

$16.50 - $22.25/hr

Director, Customer Success Schedule: Monday - Friday during regular business hours in your timezone ... Job Overview: We're looking for a Customer Support Representative to join our fully-remote team.

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All JobsCustomer Success JobsRemote Customer Success Assistant JobsRemote Customer Success Assistant Jobs in Federal Way, WA

Remote Customer Success Assistant information

See Federal Way, WA salary details

$12

$27

$52

How much do remote customer success assistant jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for remote customer success assistant in Federal Way, WA is $27.04, according to ZipRecruiter salary data. Most workers in this role earn between $19.86 and $28.17 per hour, depending on experience, location, and employer.

What is the difference between Remote Customer Success Assistant vs Remote Customer Support Specialist?

AspectRemote Customer Success AssistantRemote Customer Support Specialist
CredentialsBasic customer service skills, CRM familiarityTechnical troubleshooting, product knowledge
Work EnvironmentCollaborates with customer success teams, proactive engagementResponds to support tickets, reactive problem solving
Employer & Industry UsageUsed in SaaS, subscription services, client retention rolesCommon in tech, e-commerce, service industries
Search & Comparison IntentCustomer retention, onboarding supportIssue resolution, technical support

The Remote Customer Success Assistant focuses on proactive engagement and customer retention, while the Remote Customer Support Specialist handles reactive technical issues. Both roles require customer service skills, but the assistant emphasizes relationship building, whereas the specialist emphasizes troubleshooting. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are the most commonly searched types of Remote Customer Success jobs in Federal Way, WA?

The most popular types of Remote Customer Success jobs in Federal Way, WA are:

What are popular job titles related to Remote Customer Success Assistant jobs in Federal Way, WA?

For Remote Customer Success Assistant jobs in Federal Way, WA, the most frequently searched job titles are:

What job categories do people searching Remote Customer Success Assistant jobs in Federal Way, WA look for?

The top searched job categories for Remote Customer Success Assistant jobs in Federal Way, WA are:

What cities near Federal Way, WA are hiring for Remote Customer Success Assistant jobs?

Cities near Federal Way, WA with the most Remote Customer Success Assistant job openings:

Remote Customer Success Assistant jobs near you
Infographic showing various Remote Customer Success Assistant job openings in Federal Way, WA as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $56,249 per year, or $27 per hour.

Customer Success Manager

RealNetworks LLC

Seattle, WA • On-site, Remote

$75K - $100K/yr

Full-time

Posted 9 days ago

Job description

Company Overview:
SAFR from RealNetworks is a unified ecosystem specializing in face-based computer vision solutions optimized for real-world performance. Building on a legacy of digital media expertise and innovation, RealNetworks has created a new generation of products that employ best-in-class artificial intelligence and machine learning to enhance and secure our daily lives.
Position Overview:
Location: Remote in the US, West Coast preferred.
The SAFR business is looking for a proactive Customer Success Manager to join our team. This role is responsible for ensuring a seamless and successful experience for our SaaS (Software-as-a-Service) and HaaS (Hardware-as-a-Service) customers. You'll serve as the primary point of contact, helping customers realize value from our solutions, drive adoption, and ensure satisfaction and retention. If you're energized by helping customers succeed and are passionate about delivering value, this is the role for you!
What you'll do:
  • Customer Onboarding: Guide new customers through implementation and setup, establish success expectations and milestones, and ensure a smooth transition into ongoing adoption.
  • Account Management: Serve as the primary contact for a portfolio of customers, proactively managing relationships and needs.
  • Customer Engagement & Value Realization: Establish a proactive customer cadence to review performance, usage, KPIs, business outcomes, questions, and feedback; identify opportunities to increase adoption and ensure customers are realizing measurable value from SAFR Guard.
  • Product Adoption: Promote best practices and proactively identify opportunities to increase adoption, engagement, and customer value across SAFR Guard features and capabilities.
  • Issue Resolution: Collaborate with technical support and product teams to resolve customer concerns and ensure a timely, high-quality resolution.
  • Customer Health, Retention & Renewals: Proactively monitor customer health, identify engagement or adoption gaps and churn risks early, and partner internally to support retention and renewal efforts.
  • Customer Advocacy: Actively solicit customer feedback, understand the business need behind requests, identify recurring themes, and represent the Voice of the Customer internally to help inform product improvements and priorities.
  • Customer Insights & Reporting: Review and communicate customer performance, usage trends, success milestones, and measurable outcomes, while maintaining accurate customer records and commitments in the appropriate source-of-truth systems.
  • Record Management and organization: Review incidents for context and relevant applicable policy and procedures, exercise sound judgement in the execution of duties and responsibilities.

What we are looking for:
  • 3+ years in Customer Success or Client Services with B2B SaaS solutions strongly preferred.
  • Retail loss prevention / asset protection experience.
  • Strong communication and interpersonal skills with a customer-first mindset.
  • Strong organizational skills and discipline in documenting customer interactions, commitments, health, and outcomes so information remains accurate and accessible across the team.
  • Track record of executing effective onboarding, renewal, and retention strategies that deliver measurable customer outcomes.
  • Ability to manage multiple customer accounts and projects simultaneously.
  • Comfortable working cross-functionally with technical and non-technical teams.
  • Self-starter who thrives in a fast-paced, evolving environment.
  • Technical aptitude, preferred

Salary range for this position: $75K-$100K/year
RealNetworks is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran or disability status. We participate in E-Verify.

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