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Remote Customer Success Assistant Jobs in Illinois

Trivium

Customer Success Manager

Chicago, IL · Remote

$3.5K - $7.0K/mo

Customer Success Manager (CSM) - Remote Location ... Remote - US, UK or Canada (native-level American English - mandatory) Salary: $3,500-$7,000 per ...

Trivium

Customer Success Manager

Chicago, IL · On-site +1

$3.5K - $7.0K/mo

Customer Success Manager (CSM) - Remote Location ... Remote - US, UK or Canada (native-level American English - mandatory) Salary: $3,500-$7,000 per ...

Melio

Customer Success Manager

Chicago, IL · Remote

Remote (required to live in one of the following states: AZ, CO, FL, GA, IL, MI, MN, NY, NC, TX, UT,VT) Qualifications: * 3+ years of experience in Customer Success, Account Management, Sales, or any ...

HealthJoy

Customer Success Manager

Chicago, IL · On-site +1

While we are fully remote, HealthJoy prefers candidates based in C/E timezones, due to global teams ... As a Customer Success Manager , you'll lead a designated book of business aligned to HealthJoy ...

QAD, Inc.

Customer Success Manager

Chicago, IL · On-site +1

$85K - $110K/yr

Role based in the US: 100% remote Work authorization requiered/ we do not offer sponsorship Customer Success Manager role at QAD is to drive customer retention and growth via adoption, support and ...

ECP

Customer Success Manager

Chicago, IL · Remote

Our team is based in Milwaukee, but we are open to this position being fully remote. * Drive Customer Value: Schedule success check-ins and outreach campaigns to ensure customers fully leverage key ...

QAD, Inc.

Customer Success Manager

Chicago, IL · Remote

Role based in the US: 100% remote Work authorization requiered/ we do not offer sponsorship Customer Success Manager role at QAD is to drive customer retention and growth via adoption, support and ...

RLDatix

Enterprise Customer Success Manager

Chicago, IL · On-site +1

Customer Success Manager | Customer Success | Hybrid or Remote RLDatix (RLD) is on a mission to help raise the standard of care...everywhere. Trusted by over 10,000 healthcare organizations around ...

RLDatix

Enterprise Customer Success Manager

Chicago, IL · On-site +1

Customer Success Manager | Customer Success | Hybrid or Remote RLDatix (RLD) is on a mission to help raise the standard of care...everywhere. Trusted by over 10,000 healthcare organizations around ...

SPINS

Senior Customer Success Manager

Chicago, IL · On-site +1

$110K - $120K/yr

Senior Customer Success Manager For over 20 years, SPINS has been a leader in recognizing the ... Please note that candidates outside the Chicago, IL area are eligible for remote based employment.

SPINS

Senior Customer Success Manager

Chicago, IL · On-site +1

$110K - $120K/yr

Senior Customer Success Manager For over 20 years, SPINS has been a leader in recognizing the ... Please note that candidates outside the Chicago, IL area are eligible for remote based employment.

Daybreak Health

Customer Success Manager

Chicago, IL · Remote

$85K - $95K/yr

Customer Success Manager Daybreak Health | 100% Remote | Full-time About the role You'll own a portfolio of 50+ school districts and make sure they launch fast, run smoothly, and keep referring ...

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All JobsCustomer Success JobsRemote Customer Success Assistant JobsRemote Customer Success Assistant Jobs in Illinois

Remote Customer Success Assistant information

What is the difference between Remote Customer Success Assistant vs Remote Customer Support Specialist?

AspectRemote Customer Success AssistantRemote Customer Support Specialist
CredentialsBasic customer service skills, CRM familiarityTechnical troubleshooting, product knowledge
Work EnvironmentCollaborates with customer success teams, proactive engagementResponds to support tickets, reactive problem solving
Employer & Industry UsageUsed in SaaS, subscription services, client retention rolesCommon in tech, e-commerce, service industries
Search & Comparison IntentCustomer retention, onboarding supportIssue resolution, technical support

The Remote Customer Success Assistant focuses on proactive engagement and customer retention, while the Remote Customer Support Specialist handles reactive technical issues. Both roles require customer service skills, but the assistant emphasizes relationship building, whereas the specialist emphasizes troubleshooting. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are the most commonly searched types of Remote Customer Success jobs in Illinois?

The most popular types of Remote Customer Success jobs in Illinois are:

What are popular job titles related to Remote Customer Success Assistant jobs in Illinois?

For Remote Customer Success Assistant jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Remote Customer Success Assistant jobs in Illinois look for?

The top searched job categories for Remote Customer Success Assistant jobs in Illinois are:

What cities in Illinois are hiring for Remote Customer Success Assistant jobs?

Cities in Illinois with the most Remote Customer Success Assistant job openings:

Remote Customer Success Assistant jobs near you
Infographic showing various Remote Customer Success Assistant job openings in Illinois as of September 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, 2% Contract, and 3% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Customer Success Manager

Trivium

Chicago, IL • Remote

$3.5K - $7.0K/mo

Full-time

Re-posted 12 days ago

Job description

Customer Success Manager (CSM) - Remote

Location: Remote - US, UK or Canada (native-level American English - mandatory)
Salary: $3,500-$7,000 per month, based on experience
Employment Type: Full-Time

Key Responsibilities
  • Onboard new clients following the sales process and introduce them to our services.
  • Serve as the main point of contact for clients, providing guidance, updates, and support.
  • Conduct weekly and monthly client meetings, depending on service type (Social Media vs. SEO)
  • Ensure client retention by proactively addressing issues and providing solutions.
  • Collaborate with internal teams (marketing, fulfillment, operations) to meet client goals.
  • Track and report on client progress and performance metrics.
  • Escalate issues as needed and manage difficult client interactions with confidence and professionalism
  • Contribute to process improvements and build out SOPs for the CSM function.
  • Mentor future CSM team members as the department grows.

Requirements

Required:

  • 3+ years of experience as a Customer Success Manager, Account Manager, or Client Success Specialist, preferably in a marketing agency environment.
  • Strong understanding of digital marketing, SEO, and social media advertising, including Facebook Ads.
  • Excellent communication, negotiation, and client management skills.
  • Ability to handle challenging client situations with professionalism and assertiveness.
  • Experience with tools like GoHighLevel, Asana, Slack, and other CRM/project management tools.
  • Highly proactive, detail-oriented, and able to work independently.
  • Passionate about delivering high-quality client results.

Preferred:

  • Experience working with contractors or service-based clients.
  • Leadership experience or interest in growing into a senior CSM role.

Benefits

Why Join Us
  • Fully remote work with flexible schedule within Eastern Time.
  • Opportunity to build and lead your own team in the future.
  • Exposure to high-level client success and agency operations.
  • Supportive, fun, and high-energy team culture.
  • Opportunity to shape processes and make the role your own.

Apply