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Remote Customer Service Jobs in Springfield, PA (NOW HIRING)

Ascension Agent Group

Be Seen First

P&C Insurance Customer Service Representative (CSR)

Radnor, PA · Remote

$60K - $72K/yr

P&C Insurance Customer Service Representative (CSR) Location ... Radnor, PA (Remote) Job Type: Full-Time About Us Ascension Agent Group is a growing P&C insurance ...

XACT

Customer Service Specialist - PA

Philadelphia, PA · On-site +1

$14.99 - $15/hr

This is a remote position. We are looking for energetic individuals that have an interest in providing our clients/customers with excellent customer service from your secured home office.

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All JobsCustomer Service JobsRemote Customer Service JobsRemote Customer Service Jobs in Springfield, PA

Remote Customer Service information

See Springfield, PA salary details

$9

$17

$25

How much do remote customer service jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for remote customer service in Springfield, PA is $17.73, according to ZipRecruiter salary data. Most workers in this role earn between $14.52 and $19.71 per hour, depending on experience, location, and employer.

What is a remote customer service?

A remote customer service job involves assisting customers with their inquiries, complaints, or support needs through phone, email, chat, or other online platforms while working from a location outside of a traditional office, usually from home. Remote customer service representatives use digital tools and communication software to resolve issues, provide information, and ensure customer satisfaction. This role requires strong communication skills, problem-solving abilities, and comfort with technology, as all interactions are managed virtually.

What are the key skills and qualifications needed to thrive as a remote customer service representative?

To thrive as a Remote Customer Service representative, you need strong communication skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with CRM software, help desk platforms, and online communication tools is essential for handling customer inquiries efficiently. Standout professionals demonstrate empathy, patience, and self-motivation to maintain high service standards without direct supervision. These skills and qualities ensure customer satisfaction, effective issue resolution, and seamless remote team collaboration.

What are some common challenges remote customer service representatives face, and how can they overcome them?

Remote customer service representatives often encounter challenges such as managing time effectively, staying motivated without direct supervision, and maintaining clear communication with both customers and team members. Overcoming these challenges involves setting a structured daily routine, utilizing collaboration tools to stay connected with colleagues, and creating a dedicated workspace to minimize distractions. Proactively seeking feedback and participating in regular team meetings can also help remote representatives stay engaged and aligned with company goals.

What is the difference between Remote Customer Service vs Remote Technical Support?

AspectRemote Customer ServiceRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, online chat, email supportRemote troubleshooting, software, hardware support
Employer & Industry UsageRetail, telecom, service providersIT, software, electronics companies
Common Search & ComparisonCustomer service rolesTechnical support roles

Remote Customer Service focuses on assisting customers with general inquiries, billing, and product information, often requiring strong communication skills. Remote Technical Support involves diagnosing and resolving technical issues, requiring technical knowledge and troubleshooting skills. While both roles are remote and customer-focused, they differ in technical complexity and required credentials.

What are the most commonly searched types of Customer Service jobs in Springfield, PA?

The most popular types of Customer Service jobs in Springfield, PA are:

What are popular job titles related to Remote Customer Service jobs in Springfield, PA?

For Remote Customer Service jobs in Springfield, PA, the most frequently searched job titles are:

What job categories do people searching Remote Customer Service jobs in Springfield, PA look for?

The top searched job categories for Remote Customer Service jobs in Springfield, PA are:

What cities near Springfield, PA are hiring for Remote Customer Service jobs?

Cities near Springfield, PA with the most Remote Customer Service job openings:

Remote Customer Service jobs near you
Infographic showing various Remote Customer Service job openings in Springfield, PA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $36,883 per year, or $17.7 per hour.

Customer Service Representative

Plumbing & HVAC Careers in Chester County, PA | Apply Now

Downingtown, PA • On-site, Remote

$17/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 29 days ago

Job description

Who You Are
You're the best and you want to join a team that appreciates you, where you can create your own opportunities.

Who We Are
We are not just your local plumbing, heating & cooling experts. We are family owned and operated, not some big enterprise. We keep on growing because we only hire the best, and our customers love us for it. We've been at this a long time here in Chester County. You've probably seen our trucks and our ads. We give our employees the opportunity to carve their own path. We know how to get weird & win! People often come to us looking for a job. They stay with us because they find a family, a fulfilling career, and room to grow.

What We Do
We are a team of home service experts who don't cut corners and go the extra mile to ensure peak performance for your home's plumbing, heating and air conditioning systems.

The Big Task for a Customer Service Representative

You will promote customer satisfaction by converting incoming customer calls into booked service appointments.

Key Sub Tasks for a Customer Service Representative

  • You will need to learn the call script in order to sound professional and authentic when speaking with our customers.
  • Participate in training so that you grow and develop as a professional.
  • Maintain and update our customer database with complete and accurate information.
  • Maintain communication with dispatch and your manager.

Desired Skills and Experience

If you can achieve the above and you find it fun and challenging - you have just the right amount.

What We Offer:

  • Competitive hourly pay + bonus opportunities.
  • Company-sponsored healthcare package.
  • Dental/vision plans.
  • Paid time off.
  • Paid maternity/paternity leave.
  • 401 (k) Retirement Plan with up to 3.5% Match Company Contribution
  • ZayZoon On-Demand Pay Program
  • Complimentary Mattioni VIP membership.
  • Employee discount.
  • New technology including fully loaded laptop and access to integrated software.
  • Employee referral program.
  • Company SWAG.
  • Company events.
  • Ongoing training.
  • Career advancement.
  • This job has the opportunity to work a hybrid schedule, with mandatory office hours and the ability to work remotely.

Looking for more than just a job? Join Mattioni Plumbing, Heating & Cooling, where we do more than fix homes, we fuel careers, forge futures, and build a team where you are free to grow, fired up to serve, and celebrated for being yourself. Trusted across Southeastern Pennsylvania since 1948, we continue to grow, innovate, and deliver best in class service while staying grounded in our core values and legacy. Here, you will be part of something bigger than the day to day work, a supportive, family environment, the most important benefit of all, where you can build relationships, take pride in your work, and make a real impact. Be yourself and bring energy as part of a culture that Gets Weird and Wins. If you are ready to grow your career with a team that invests in its people, learn more at callmattioni.com/careers

Job Type: Full-time

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Overtime
  • On Call Rotation

Pay: $17.00 per hour w/ earning potential of $55k+ through bonus pay & 1.5x Overtime pay.

Ability to commute/relocate:

  • Downingtown, PA 19335: Reliably commute (Required)

Education:

  • High school or equivalent (Preferred)

Work Location:

  • Hybrid (Office/Remote)

  • Candidates must be able to pass a drug and background test (honesty policy is appreciated).

Apply