Deliver excellent customer service by responding to documentation requests, addressing feedback ... Remote: This position is currently designated as remote. Employees who are working in Remote roles ...
Deliver excellent customer service by responding to documentation requests, addressing feedback ... Remote: This position is currently designated as remote. Employees who are working in Remote roles ...
Deliver excellent customer service by responding to documentation requests, addressing feedback ... Remote: This position is currently designated as remote. Employees who are working in Remote roles ...
Deliver excellent customer service by responding to documentation requests, addressing feedback ... Remote: This position is currently designated as remote. Employees who are working in Remote roles ...
Advisor, Remote Network (Sales Concierge)
Bayamon, PR · On-site +1
Customer Awareness: Ensure high-value customers are aware of all the services we offer to enhance their financial lives. Develop creative solutions to complex challenges presented by customers.
Advisor, Remote Network (Sales Concierge)
Bayamon, PR · On-site +1
Customer Awareness: Ensure high-value customers are aware of all the services we offer to enhance their financial lives. Develop creative solutions to complex challenges presented by customers.
Remote U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required ... The following position is to join our RTX Enterprise Services team in Santa Isabel, Puerto Rico: We ...
Remote U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required ... The following position is to join our RTX Enterprise Services team in Santa Isabel, Puerto Rico: We ...
Auto Finance Market Manager 3
Florida, PR · On-site +1
... and customer service. * Makes decisions and acts in accordance with established policies and ... Remote roles will also have the opportunity to come together in our offices for moments that matter.
Auto Finance Market Manager 3
Florida, PR · On-site +1
... and customer service. * Makes decisions and acts in accordance with established policies and ... Remote roles will also have the opportunity to come together in our offices for moments that matter.
Work with internal customers and engineering teams to support secure and reliable network services ... Remote: This position is currently designated as remote. Employees who are working in Remote roles ...
Work with internal customers and engineering teams to support secure and reliable network services ... Remote: This position is currently designated as remote. Employees who are working in Remote roles ...
Case Review Specialist - PR
Guaynabo, PR · On-site +1
Remote/hybrid experience preferred * A minimum of 2-4 years' administrative experience and/or customer service or relevant educational attainment required * Knowledge in pre-authorizations and health ...
Case Review Specialist - PR
Guaynabo, PR · On-site +1
Remote/hybrid experience preferred * A minimum of 2-4 years' administrative experience and/or customer service or relevant educational attainment required * Knowledge in pre-authorizations and health ...
Case Review Representative
Guaynabo, PR · On-site +1
$13 - $15/hr
Remote/hybrid work experience preferred * A minimum of 2 years of healthcare related administrative experience and/or customer service or relevant educational attainment required * Skills for ...
Case Review Representative
Guaynabo, PR · On-site +1
$13 - $15/hr
Remote/hybrid work experience preferred * A minimum of 2 years of healthcare related administrative experience and/or customer service or relevant educational attainment required * Skills for ...
Remote U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required ... drive service reliability. * Explain policies and system behaviors to team members and customers.
Remote U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required ... drive service reliability. * Explain policies and system behaviors to team members and customers.
... and services for commercial, military and government customers worldwide. It comprises three ... Remote: This position is currently designated as remote. Employees who are working in Remote roles ...
New
... and services for commercial, military and government customers worldwide. It comprises three ... Remote: This position is currently designated as remote. Employees who are working in Remote roles ...
New
... and services for commercial, military and government customers worldwide. It comprises three ... Remote: This position is currently designated as remote. Employees who are working in Remote roles ...
... and services for commercial, military and government customers worldwide. It comprises three ... Remote: This position is currently designated as remote. Employees who are working in Remote roles ...
Remote U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required ... The following position is to join our RTX Enterprise Services team in Santa Isabel, Puerto Rico:
Remote U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required ... The following position is to join our RTX Enterprise Services team in Santa Isabel, Puerto Rico:
Cloud Network Security Engineer (Puerto Rico)
Santa Isabel, PR · Remote
$94K - $128K/yr
... and services for commercial, military and government customers worldwide. It comprises three ... Remote: This position is currently designated as remote. Employees who are working in Remote roles ...
Cloud Network Security Engineer (Puerto Rico)
Santa Isabel, PR · Remote
$94K - $128K/yr
... and services for commercial, military and government customers worldwide. It comprises three ... Remote: This position is currently designated as remote. Employees who are working in Remote roles ...
... and services for commercial, military and government customers worldwide. It comprises three ... Remote: This position is currently designated as remote. Employees who are working in Remote roles ...
... and services for commercial, military and government customers worldwide. It comprises three ... Remote: This position is currently designated as remote. Employees who are working in Remote roles ...
Product Manager, Marketing Technology
Juncos, PR · Remote
$150K/yr
BD's vision is to create world-class service capabilities, making it easier for customers to manage ... h is is a fully remote role open to qualified candidates residing in the US- Primary ...
Product Manager, Marketing Technology
Juncos, PR · Remote
$150K/yr
BD's vision is to create world-class service capabilities, making it easier for customers to manage ... h is is a fully remote role open to qualified candidates residing in the US- Primary ...
Multi-Line Adjuster - Inside
Guaynabo, PR · On-site +1
Flexibility: Remote work allowed in any state, but preference for candidates in Puerto Rico ... Additional continuing education as required by Crawford Educational Services and as applicable for ...
Multi-Line Adjuster - Inside
Guaynabo, PR · On-site +1
Flexibility: Remote work allowed in any state, but preference for candidates in Puerto Rico ... Additional continuing education as required by Crawford Educational Services and as applicable for ...
Multi-Line Adjuster - Inside
Guaynabo, PR · On-site +1
Flexibility: Remote work allowed in any state, but preference for candidates in Puerto Rico ... Additional continuing education as required by Crawford Educational Services and as applicable for ...
Multi-Line Adjuster - Inside
Guaynabo, PR · On-site +1
Flexibility: Remote work allowed in any state, but preference for candidates in Puerto Rico ... Additional continuing education as required by Crawford Educational Services and as applicable for ...
Sr. Analyst, Mobility Device Management (Puerto Rico)
Santa Isabel, PR · Remote
$79K - $105K/yr
Remote U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required ... The following position is to join our RTX Enterprise Services team in Santa Isabel, Puerto Rico:
Sr. Analyst, Mobility Device Management (Puerto Rico)
Santa Isabel, PR · Remote
$79K - $105K/yr
Remote U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required ... The following position is to join our RTX Enterprise Services team in Santa Isabel, Puerto Rico:
Project Manager - (Puerto Rico)
San Juan, PR · On-site +1
Respond to customer enquiries and concerns promptly and professionally. Location: Remote role based ... Working at ICF ICF is a global advisory and technology services provider, but we're not your ...
Project Manager - (Puerto Rico)
San Juan, PR · On-site +1
Respond to customer enquiries and concerns promptly and professionally. Location: Remote role based ... Working at ICF ICF is a global advisory and technology services provider, but we're not your ...
Multi-Line Adjuster - Inside
Guaynabo, PR · On-site +1
Flexibility: Remote work allowed in any state, but preference for candidates in Puerto Rico ... Additional continuing education as required by Crawford Educational Services and as applicable for ...
Multi-Line Adjuster - Inside
Guaynabo, PR · On-site +1
Flexibility: Remote work allowed in any state, but preference for candidates in Puerto Rico ... Additional continuing education as required by Crawford Educational Services and as applicable for ...
Remote Customer Service information
What are the key skills and qualifications needed to thrive as a remote customer service representative?
To thrive as a Remote Customer Service representative, you need strong communication skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with CRM software, help desk platforms, and online communication tools is essential for handling customer inquiries efficiently. Standout professionals demonstrate empathy, patience, and self-motivation to maintain high service standards without direct supervision. These skills and qualities ensure customer satisfaction, effective issue resolution, and seamless remote team collaboration.
What is a remote customer service?
A remote customer service job involves assisting customers with their inquiries, complaints, or support needs through phone, email, chat, or other online platforms while working from a location outside of a traditional office, usually from home. Remote customer service representatives use digital tools and communication software to resolve issues, provide information, and ensure customer satisfaction. This role requires strong communication skills, problem-solving abilities, and comfort with technology, as all interactions are managed virtually.
What are some common challenges remote customer service representatives face, and how can they overcome them?
Remote customer service representatives often encounter challenges such as managing time effectively, staying motivated without direct supervision, and maintaining clear communication with both customers and team members. Overcoming these challenges involves setting a structured daily routine, utilizing collaboration tools to stay connected with colleagues, and creating a dedicated workspace to minimize distractions. Proactively seeking feedback and participating in regular team meetings can also help remote representatives stay engaged and aligned with company goals.
What is the difference between Remote Customer Service vs Remote Technical Support?
| Aspect | Remote Customer Service | Remote Technical Support |
|---|---|---|
| Required Credentials | High school diploma or equivalent; customer service experience | Technical certifications or knowledge; troubleshooting skills |
| Work Environment | Call centers, online chat, email support | Remote troubleshooting, software, hardware support |
| Employer & Industry Usage | Retail, telecom, service providers | IT, software, electronics companies |
| Common Search & Comparison | Customer service roles | Technical support roles |
Remote Customer Service focuses on assisting customers with general inquiries, billing, and product information, often requiring strong communication skills. Remote Technical Support involves diagnosing and resolving technical issues, requiring technical knowledge and troubleshooting skills. While both roles are remote and customer-focused, they differ in technical complexity and required credentials.
What are the most commonly searched types of Customer Service jobs in Puerto Rico?
The most popular types of Customer Service jobs in Puerto Rico are:
What are popular job titles related to Remote Customer Service jobs in Puerto Rico?
For Remote Customer Service jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service jobs in Puerto Rico look for?
The top searched job categories for Remote Customer Service jobs in Puerto Rico are:
What cities in Puerto Rico are hiring for Remote Customer Service jobs?
Cities in Puerto Rico with the most Remote Customer Service job openings:
Full-time
Medical, Life, Retirement
Posted 8 days ago
Collins Aerospace rating
8.4
Based on 251 frontline employees who took The Breakroom Quiz
33rd of 72 rated aerospace companies
Job description
Date Posted:
2026-08-06
Country:
United States of America
Location:
US-PR-SANTA ISABEL-B1 ~ Felicia Industrial Park - St B1 ~ BLDG 1
Position Role Type:
Remote
U.S. Citizen, U.S. Person, or Immigration Status Requirements:
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
Security Clearance:
None/Not Required
At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.
The following position is to join our RTX Enterprise Services team in Santa Isabel, Puerto Rico:
RTX is seeking a detail-oriented Technical Writer to develop, edit, and maintain high-quality technical and business documentation. In this role, you will collaborate with stakeholders to translate complex technical information into clear, user-friendly content while managing multiple priorities and ensuring accuracy, consistency, and timely delivery.
What You Will Do
Qualifications You Must Have
Qualifications We Prefer
What We Offer
Whether you're just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.
Learn More & Apply Now!
Location: This position is remote. However, the successful candidate must be currently living in Puerto Rico.
Please consider the following role type definition as you apply for this role:
Remote: This position is currently designated as remote. Employees who are working in Remote roles will work primarily offsite (from home). The employee may be expected to travel to the Santa Isabel site location as needed.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
2026-08-06
Country:
United States of America
Location:
US-PR-SANTA ISABEL-B1 ~ Felicia Industrial Park - St B1 ~ BLDG 1
Position Role Type:
Remote
U.S. Citizen, U.S. Person, or Immigration Status Requirements:
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
Security Clearance:
None/Not Required
At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.
The following position is to join our RTX Enterprise Services team in Santa Isabel, Puerto Rico:
RTX is seeking a detail-oriented Technical Writer to develop, edit, and maintain high-quality technical and business documentation. In this role, you will collaborate with stakeholders to translate complex technical information into clear, user-friendly content while managing multiple priorities and ensuring accuracy, consistency, and timely delivery.
What You Will Do
- Develop, edit, format, and maintain technical and business documentation to support applications, processes, and end users.
- Translate complex technical information into clear, accurate, and user-friendly documentation for both technical and non-technical audiences.
- Partner with cross-functional stakeholders to gather requirements, validate content, and ensure documentation reflects current processes and systems.
- Ensure all documentation is accurate, consistent, and adheres to organizational standards and formatting guidelines.
- Manage multiple documentation requests simultaneously, tracking progress and delivering high-quality work within established timelines.
- Maintain documentation repositories using SharePoint and Microsoft Teams to ensure information is accessible and up to date.
- Provide regular status updates to leadership, proactively communicate risks or delays, and take ownership of assigned deliverables.
- Deliver excellent customer service by responding to documentation requests, addressing feedback, and following through to resolution.
- Leverage advanced Microsoft Word and PowerPoint capabilities to create polished, professional documentation and presentations.
- This position will reference written work instructions for guidance with daily job activities. Work instructions are available in English only.
Qualifications You Must Have
- A University Degree or equivalent experience and minimum 2 years of prior relevant experience.
- 2+ years of experience creating, editing, formatting, and producing technical and non-technical documentation.
- Experience translating complex technical concepts into clear, concise documentation for technical and non-technical audiences.
- Advanced proficiency with Microsoft Word and PowerPoint.
Qualifications We Prefer
- Strong attention to detail with excellent proofreading, editing, and quality assurance skills.
- Demonstrated ability to manage multiple assignments, prioritize work, and track progress to meet deadlines.
- Strong written and verbal communication skills, with the ability to provide regular status updates and collaborate effectively with stakeholders.
- Proven customer service orientation with a commitment to follow through on requests and resolve issues.
- Experience working with Microsoft Teams and SharePoint is preferred.
What We Offer
Whether you're just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.
Learn More & Apply Now!
Location: This position is remote. However, the successful candidate must be currently living in Puerto Rico.
Please consider the following role type definition as you apply for this role:
Remote: This position is currently designated as remote. Employees who are working in Remote roles will work primarily offsite (from home). The employee may be expected to travel to the Santa Isabel site location as needed.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
What Collins Aerospace employees say
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About Collins Aerospace
Sourced by ZipRecruiter
Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.
Industry
Aviation
Company size
10,000+ Employees
Headquarters location
Charlotte, NC, US
Year founded
2018