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Remote Customer Service Trainee Jobs in Boston, MA

System One

Customer Service Representative

Canton, MA · Remote

$20/hr

Customer Service Representative Location: Canton, MA Type: Contract Compensation: $20/Hour - based ... Ability to work a hybrid schedule (4 days onsite, 1 day remote) System One, and its subsidiaries ...

GEICO

Auto Damage Trainee (Field)

Boston, MA · On-site +1

This is not a remote role; you will be required to work in the territory listed on the job posting ... Core Skills: * Strong customer service, interpersonal, problem-solving, and empathy skills.

1840 & Company

Customer Support Representative

Sudbury, MA · Remote

$16.75 - $22.75/hr

Maintain up-to-date knowledge of The Gears Clock products and services to provide accurate ... Flexible remote work environment. Opportunities for professional growth and development. A ...

1840 & Company

Customer Support Representative

Sudbury, MA · Remote

$16.75 - $22.75/hr

Maintain up-to-date knowledge of The Gears Clock products and services to provide accurate ... Flexible remote work environment. Opportunities for professional growth and development. A ...

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Showing results 21-40

All JobsCustomer Service JobsRemote Customer Service Trainee JobsRemote Customer Service Trainee Jobs in Boston, MA

Remote Customer Service Trainee information

See Boston, MA salary details

$9

$18

$29

How much do remote customer service trainee jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for remote customer service trainee in Boston, MA is $18.62, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $20.91 per hour, depending on experience, location, and employer.

What is a remote customer service trainee?

A Remote Customer Service Trainee is an entry-level employee who is learning the skills needed to assist customers through phone, email, chat, or other digital channels, while working from home or another remote location. Trainees undergo training to understand company policies, products, and customer service techniques. Their responsibilities typically include responding to customer inquiries, resolving basic issues, and escalating more complex problems to senior staff. The role is ideal for those looking to start a career in customer service with the flexibility of remote work.

What are the key skills and qualifications needed to thrive as a remote customer service trainee?

To thrive as a Remote Customer Service Trainee, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk systems, and basic computer applications is typically required. Outstanding trainees demonstrate patience, active listening, and adaptability to handle diverse customer needs in a virtual environment. These skills and qualities are essential for delivering excellent customer experiences and maintaining company reputation in a remote work setting.

What are some common challenges faced by remote customer service trainees, and how can they be effectively managed?

Remote Customer Service Trainees often face challenges such as staying motivated without in-person supervision, managing time effectively, and handling customer inquiries across digital channels. To overcome these, it's important to establish a structured daily routine, proactively communicate with team members and supervisors, and take advantage of the training and support resources provided. Regular check-ins and feedback sessions help trainees feel connected and supported, which can significantly ease the transition into a remote work environment.

What is the difference between Remote Customer Service Trainee vs Remote Customer Support Specialist?

AspectRemote Customer Service TraineeRemote Customer Support Specialist
CredentialsBasic training, no prior experience requiredExperience or certifications often preferred
Work EnvironmentTraining programs, entry-level supportFull support role, handling customer issues
Employer UsageCompanies training new hiresCompanies providing ongoing customer support
Search IntentEntry-level support roles, training opportunitiesExperienced support roles, troubleshooting

The main difference is that a Remote Customer Service Trainee is an entry-level position focused on training and learning, while a Remote Customer Support Specialist is a more experienced role responsible for resolving customer issues. Trainees typically undergo training, whereas specialists handle ongoing customer inquiries independently.

What are popular job titles related to Remote Customer Service Trainee jobs in Boston, MA?

For Remote Customer Service Trainee jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Remote Customer Service Trainee jobs in Boston, MA look for?

The top searched job categories for Remote Customer Service Trainee jobs in Boston, MA are:

What cities near Boston, MA are hiring for Remote Customer Service Trainee jobs?

Cities near Boston, MA with the most Remote Customer Service Trainee job openings:

Remote Customer Service Trainee jobs near you
Infographic showing various Remote Customer Service Trainee job openings in Boston, MA as of June 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, 1% Temporary, and 3% Contract. Highlights an 35% Physical, 3% Hybrid, and 62% Remote job distribution, with an average salary of $38,727 per year, or $18.6 per hour.

Customer Service Representative

System One

Canton, MA • Remote

$20/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Posted 11 days ago

Job description

Job Title: Customer Service Representative Location: Canton, MA Type: Contract Compensation: $20/Hour - based on experience Contractor Work Model: Hybrid (4 days onsite) Hours: 8a-4:45p, M-F Responsibilities
  • Process customer orders via phone, email, fax, and mail and ensure timely delivery
  • Arrange and expedite product shipments and provide order status updates
  • Act as a liaison between customers, sales, and plant personnel to resolve issues
  • Respond to customer inquiries and handle concerns in a professional manner
  • Coordinate returns, credits, debits, and related documentation
  • Work with Accounts Receivable to resolve billing, payment, and invoice issues
  • Promote customer satisfaction by following established policies and procedures
  • Support sales initiatives and encourage use of system-based ordering
  • Communicate customer issues to management as needed
Qualifications
  • High school diploma required; college degree preferred
  • 1–2 years of customer service experience preferred
  • A strong background in customer experience is essential, and prior call center experience is preferred
  • Strong communication, organization, time management, and problem-solving skills
  • Proficiency with Microsoft Office, order entry systems, and email
  • Ability to handle difficult customers and stressful situations professionally
  • SAP experience a plus
  • Ability to work a hybrid schedule (4 days onsite, 1 day remote)

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

#M1 Ref: #562-Joule Staffing - Edison

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About System One

Sourced by ZipRecruiter

System One helps employers get work done more efficiently and economically without compromising quality. Over our 35+ year history, we've helped connect thousands of talented people with innovative companies. The excitement of a perfect fit motivates us every single day.

Industry

Business consulting services and recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Pittsburgh, PA, US

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