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Remote Customer Service Team Lead Jobs in Ridgewood, NJ

Atlas Technica

Team Lead

New York, NY · On-site +1

$90K - $110K/yr

Founded in 2016, we have grown year over year through our uncompromising focus on service. We value ... putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive ...

Recruiting

Service Operations Manager

Manhattan, NY · Remote

CEO Location:Remote, Global Term: Permanent Full-Time Benefits: Remote Work, Certifications and ... Team Leadership: Lead, manage and hold accountable the service team, fostering accountability ...

Atlas Technica

Team Lead

New York, NY · On-site +1

$90K - $110K/yr

Founded in 2016, we have grown year over year through our uncompromising focus on service. We value ... putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive ...

MetalBear

Software Engineering Team Lead

Manhattan, NY · On-site +1

Description MetalBear is remote-first , early-stage, and product-led . We're building mirrord, a ... With mirrord, the service runs wherever the work is already happening: on a laptop, in CI, or ...

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All JobsCustomer Service Team Lead JobsRemote Customer Service Team Lead JobsRemote Customer Service Team Lead Jobs in Ridgewood, NJ

Remote Customer Service Team Lead information

See Ridgewood, NJ salary details

$9

$21

$42

How much do remote customer service team lead jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for remote customer service team lead in Ridgewood, NJ is $21.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $23.85 per hour, depending on experience, location, and employer.

What is a remote customer service team lead?

A Remote Customer Service Team Lead is a professional responsible for managing and guiding a team of customer service representatives who work from various locations, typically outside a central office. This role involves monitoring team performance, providing training and support, resolving complex customer issues, and ensuring quality service standards are maintained. The Team Lead also acts as a liaison between the team and upper management, helping to implement company policies and improve customer satisfaction. Strong communication, leadership, and problem-solving skills are essential for success in this position.

How does a remote customer service team lead effectively manage and support a distributed team?

As a Remote Customer Service Team Lead, you will leverage digital communication tools to oversee team performance, provide coaching, and foster collaboration among geographically dispersed agents. Frequent video meetings, clear documentation, and real-time messaging platforms are essential for maintaining team cohesion and ensuring everyone is aligned with company goals. You'll also monitor key performance metrics, handle escalations, and create an inclusive environment where team members feel supported despite the lack of face-to-face interaction. This role requires strong organizational skills and the ability to adapt leadership techniques to a virtual setting.

What are the key skills and qualifications needed to thrive as a remote customer service team lead, and why are they important?

To thrive as a Remote Customer Service Team Lead, you need strong leadership, problem-solving abilities, and experience in customer service management, often supported by a relevant degree or prior supervisory experience. Familiarity with CRM platforms, ticketing systems, and communication tools like Slack or Zoom is typically required. Outstanding communication, emotional intelligence, and the ability to motivate remote teams are crucial soft skills. These competencies ensure efficient team coordination, high-quality customer support, and the achievement of service goals in a virtual environment.

What is the difference between Remote Customer Service Team Lead vs Remote Customer Service Representative?

AspectRemote Customer Service Team Lead
CredentialsExperience in customer service, leadership skills, possibly supervisory certifications
Work EnvironmentLeads a team, manages workflows, provides training and support
Employer UsageUsed by companies to denote a supervisory role overseeing customer service reps
Search IntentPeople looking for leadership roles in customer service, team management positions

The Remote Customer Service Team Lead typically has leadership responsibilities, overseeing a team of customer service representatives, providing guidance, and managing workflows. In contrast, a Remote Customer Service Representative primarily handles customer inquiries without supervisory duties. Both roles require strong communication skills and customer service experience, but the team lead position emphasizes leadership and management skills.

What are popular job titles related to Remote Customer Service Team Lead jobs in Ridgewood, NJ?

For Remote Customer Service Team Lead jobs in Ridgewood, NJ, the most frequently searched job titles are:

What job categories do people searching Remote Customer Service Team Lead jobs in Ridgewood, NJ look for?

The top searched job categories for Remote Customer Service Team Lead jobs in Ridgewood, NJ are:

What cities near Ridgewood, NJ are hiring for Remote Customer Service Team Lead jobs?

Cities near Ridgewood, NJ with the most Remote Customer Service Team Lead job openings:

Remote Customer Service Team Lead jobs near you
Infographic showing various Remote Customer Service Team Lead job openings in Ridgewood, NJ as of August 2026, with employment types broken down into 57% Full Time, and 43% Part Time. Highlights an 100% Remote job distribution, with an average salary of $45,564 per year, or $21.9 per hour.

Team Lead

Atlas Technica

New York, NY • On-site, Remote

$90K - $110K/yr

Full-time

PTO

Re-posted 15 days ago

Job description

Position Name: Team Lead
Reports to: Client Technology Manager
Department: Support
Location: NY, New York - Hybrid Work Schedule


About Atlas Technica

Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our core values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!

Position Overview

We are seeking a Team Lead to join our rapidly growing support department. You will be responsible for a team of Junior Systems Engineers and Interns. This is a technical and supervisory role providing excellent career development opportunities for the successful candidate

Responsibilities:

  • Supervise a team of Junior System Engineers and Interns
  • Act as an escalation point to your team for technical and non-technical issues
  • Approve PTO and time entry management for your team.
  • Provide mentoring, coaching, and training for the team including managing feedback and job performance.
  • Own technical projects and provide oversight, guidance, and recommend solutions and consultative services to clients.
  • Conduct an end-of-year performance review for the team.
  • Manage the overall relationship of a subset of clients appointed by their managing CTM.
  • Assist with client escalations when required.
  • Participate in on-call escalation rotations.
  • Attend and participate in client meetings
  • Participate in organizational initiatives to improve functions, process, and technology for Atlas Technica and clients

Requirements:

  • The ideal candidate will possess at least 2 years of people management and 5 years of IT experience (Desktop Support, Systems Engineering, Systems Administration) and should have the following qualifications:
  • End User Support / Desktop Support: Microsoft Windows, Microsoft Office, desktop, and mobile device troubleshooting
  • Strong verbal and written communication skills
  • Support of a primarily Microsoft 365 stack (Exchange Online, SharePoint Online, Intune, Azure AD, Teams)
  • Systems Administration: Knowledge of Microsoft Windows Server Platforms as well as Active Directory, Group Policy, good if you are familiar with Citrix XenApp
  • Support of Sophos or similar product for endpoint threat management
  • Basic understanding of virtualization platforms such as VMware or Hyper-V
  • Understanding of networking: TCP/IP, LAN / DMZ / WAN, DHCP, DNS, Routing, Switching and Firewalls
  • Experience working in an MSP environment

Desirable Qualities:

  • Financial industry experience including familiarity with market vendor applications: Bloomberg, Thompson Reuters, FactSet, CapIQ
  • Significant experience in an MSP environment, particularly utilizing the ConnectWise suite of products
  • Exposure to/ability to support workloads in Azure or AWS
  • Experience with vendors such as Google Workspace, Box, Dropbox, Duo, Okta, AirWatch
  • Experience with and ability to support Citrix XenApp or similar products
  • Experience with cybersecurity solutions such as Carbon Black, Cylance, Crowdstrike, Cyberhat, SentinelOne
  • Experience with Mimecast or other mail security gateway solutions such as IronPort or Proofpoint
  • More than basic understanding of Storage and Virtualization platforms such as Nimble, Pure Storage, NetApp, EMC, VMware, Hyper-V, XenServer

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Employment Type: FULL_TIME

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