ZipRecruiter

Log In

2

Remote Customer Service Team Lead Jobs in Ridgewood, NJ

AppleOne

Remote Customer Service Rep (NJ)

Jersey City, NJ · Remote

$18 - $19/hr

Role: CSR 2 - Client Support Role: CSR 2 - Client Support, Bilingual (English/Spanish) Pay: * $18 ... Ability to work independently and as part of a team. * Experience using computers, phone systems ...

Atlas Technica

Team Lead (Remote)

New York, NY · Remote

Founded in 2016, we have grown year over year through our uncompromising focus on service. We value ... putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive ...

MMC Group LP

Be Seen First

Remote Customer Service Representative - NJ only - BYOD

Jersey City, NJ · Remote

$18 - $19/day

00% Remote - New Jersey Residents Only | $18 We're hiring Customer Service Representatives to ... Apply to become a part of the MMC Team! We are an equal opportunity employer and all qualified ...

Heritage civil Works

Customer Support Specialist

New York, NY · Remote

$19.75 - $26.50/hr

... Civil Works | Remote | Full-Time | Comprehensive Benefits At Heritage Civil Works, we lead ... Our clients depend on us not just for technical excellence, but for exceptional service. That ...

TEKsystems

Technical Architect Team Lead

Manhattan, NY · Remote

$180K - $210K/yr

Be part of a Professional Services team that values innovation, customer success, and continuous ... remote position. Application Deadline This position is anticipated to close on Sep 2, 2026. About ...

previous pagenext page

Showing results 21-40

All JobsCustomer Service Team Lead JobsRemote Customer Service Team Lead JobsRemote Customer Service Team Lead Jobs in Ridgewood, NJ

Remote Customer Service Team Lead information

See Ridgewood, NJ salary details

$9

$21

$42

How much do remote customer service team lead jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for remote customer service team lead in Ridgewood, NJ is $21.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $23.85 per hour, depending on experience, location, and employer.

What is a remote customer service team lead?

A Remote Customer Service Team Lead is a professional responsible for managing and guiding a team of customer service representatives who work from various locations, typically outside a central office. This role involves monitoring team performance, providing training and support, resolving complex customer issues, and ensuring quality service standards are maintained. The Team Lead also acts as a liaison between the team and upper management, helping to implement company policies and improve customer satisfaction. Strong communication, leadership, and problem-solving skills are essential for success in this position.

How does a remote customer service team lead effectively manage and support a distributed team?

As a Remote Customer Service Team Lead, you will leverage digital communication tools to oversee team performance, provide coaching, and foster collaboration among geographically dispersed agents. Frequent video meetings, clear documentation, and real-time messaging platforms are essential for maintaining team cohesion and ensuring everyone is aligned with company goals. You'll also monitor key performance metrics, handle escalations, and create an inclusive environment where team members feel supported despite the lack of face-to-face interaction. This role requires strong organizational skills and the ability to adapt leadership techniques to a virtual setting.

What are the key skills and qualifications needed to thrive as a remote customer service team lead, and why are they important?

To thrive as a Remote Customer Service Team Lead, you need strong leadership, problem-solving abilities, and experience in customer service management, often supported by a relevant degree or prior supervisory experience. Familiarity with CRM platforms, ticketing systems, and communication tools like Slack or Zoom is typically required. Outstanding communication, emotional intelligence, and the ability to motivate remote teams are crucial soft skills. These competencies ensure efficient team coordination, high-quality customer support, and the achievement of service goals in a virtual environment.

What is the difference between Remote Customer Service Team Lead vs Remote Customer Service Representative?

AspectRemote Customer Service Team Lead
CredentialsExperience in customer service, leadership skills, possibly supervisory certifications
Work EnvironmentLeads a team, manages workflows, provides training and support
Employer UsageUsed by companies to denote a supervisory role overseeing customer service reps
Search IntentPeople looking for leadership roles in customer service, team management positions

The Remote Customer Service Team Lead typically has leadership responsibilities, overseeing a team of customer service representatives, providing guidance, and managing workflows. In contrast, a Remote Customer Service Representative primarily handles customer inquiries without supervisory duties. Both roles require strong communication skills and customer service experience, but the team lead position emphasizes leadership and management skills.

What are popular job titles related to Remote Customer Service Team Lead jobs in Ridgewood, NJ?

For Remote Customer Service Team Lead jobs in Ridgewood, NJ, the most frequently searched job titles are:

What job categories do people searching Remote Customer Service Team Lead jobs in Ridgewood, NJ look for?

The top searched job categories for Remote Customer Service Team Lead jobs in Ridgewood, NJ are:

What cities near Ridgewood, NJ are hiring for Remote Customer Service Team Lead jobs?

Cities near Ridgewood, NJ with the most Remote Customer Service Team Lead job openings:

Remote Customer Service Team Lead jobs near you
Infographic showing various Remote Customer Service Team Lead job openings in Ridgewood, NJ as of August 2026, with employment types broken down into 57% Full Time, and 43% Part Time. Highlights an 100% Remote job distribution, with an average salary of $45,564 per year, or $21.9 per hour.

Remote Customer Service Rep (NJ)

AppleOne

Jersey City, NJ • Remote

$18 - $19/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 13 days ago

Job description

Role: CSR 2 – Client Support
Role: CSR 2 – Client Support, Bilingual (English/Spanish)
Pay:
•$18.00/hour – Monolingual
•$19.00/hour – Bilingual (English/Spanish)
Assignment: Ongoing assignment (TEMP) Location: Remote / Work From Home (Must reside in New Jersey- FOR NEW JERSEY APPLICANT ONLY)
Schedule:
Training Schedule:
•Monday – Friday, 8:00 AM – 4:30 PM Eastern
•3-week training period
•Candidates must remain on camera throughout training and nesting
Hours of Operation:
•Monday – Friday, 8:00 AM – 5:00 PM EST
Equipment: Bring Your Own Device (BYOD) per specs in attached BYOD Technical Requirements document. In addition, a second monitor is required.
•Home Internet: No cellular based Internet Service Providers i.e. (T-Mobile, Verizon Mobile, etc.) Must be a traditional wired from the pole to home Internet Service Provider.
•Smartphone: Recommended memory that a Smartphone should have at minimum is 200 MB to download Microsoft Authenticator app.
What you'll do:
•Answer inbound calls from Marketplace consumers, prospective enrollees, and authorized representatives.
•Provide general information regarding health insurance coverage through the Marketplace.
•Assist individuals and families with completing health insurance applications.
•Build and verify tax households, household income, and eligibility information.
•Explain Marketplace eligibility determinations and enrollment options.
•Enroll consumers into qualified health plans.
•Process demographic updates, life event changes, disenrollment requests, and special enrollment period requests.
•Respond to inbound and outbound customer contacts while adhering to company procedures and privacy requirements.
•Track and document all customer interactions using applicable systems.
•Fulfill requests for materials through mail, email, or electronic download.
•Coordinate translation services for non-English-speaking callers as needed.
•Escalate complex issues to the appropriate support teams for resolution.
•Attend required meetings, trainings, and ongoing educational sessions.
•Maintain current knowledge of Marketplace programs, policies, and systems.
•Perform additional duties as assigned by management.
Requirements:
•High School Diploma, GED, or equivalent required.
•Associate degree or higher preferred.
•Minimum of 6 months of customer service experience.
•Strong telephone and data entry skills.
•Excellent written and verbal communication skills.
•Strong organizational and interpersonal skills.
•Ability to work efficiently in a fast-paced environment.
•Ability to manage multiple complex tasks simultaneously.
•Ability to work independently and as part of a team.
•Experience using computers, phone systems, and headsets preferred.
•Previous customer service or call center experience preferred.
•Bilingual Spanish/English is a plus.
•Must be able to maintain full attendance during training and nesting periods.
•Must be comfortable being on camera throughout all training sessions.
•Must have a reliable home office setup that meets equipment requirements.


Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
#1148

Company Description

This company offers growth and a great group of people to work with.

AppleOne logo

About AppleOne

Sourced by ZipRecruiter

AppleOne is a renowned staffing service based in Glendale, California, USA. Positioned in the Human Resources industry, the company offers extensive staffing and recruiting solutions, such as temporary, full-time, and part-time placement, to companies across diverse industry sectors. The company was established by Bernie Howroyd in 1964, launching the business to aid others in finding excellent jobs and companies in finding excellent people.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Glendale, CA, US

Year founded

1964

View All AppleOne Jobs