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Remote Customer Service Team Lead Jobs in Fulton, NY

Entrust Datacard

Senior Software Test Engineer

Seneca Hill, NY · On-site +1

$105K - $136K/yr

... services and machine-learning-powered products. Our solutions enable thousands of customers to ... team; * Lead and contribute to the test engineering initiatives that have impact across several ...

micro1 AI

Biostatistician

Syracuse, NY · Remote

$60 - $65/hr

Remote micro1 is engaging Biostatisticians to contribute their clinical statistics expertise to a ... Experience as lead statistician on pivotal/registrational studies, authoring or reviewing CSR ...

micro1 AI

Director of Biostatistics

Syracuse, NY · Remote

$60 - $65/hr

Remote micro1 is engaging Biostatisticians to contribute their clinical statistics expertise to a ... Experience as lead statistician on pivotal/registrational studies, authoring or reviewing CSR ...

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All JobsCustomer Service Team Lead JobsRemote Customer Service Team Lead JobsRemote Customer Service Team Lead Jobs in Fulton, NY

Remote Customer Service Team Lead information

See Fulton, NY salary details

$8

$19

$36

How much do remote customer service team lead jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for remote customer service team lead in Fulton, NY is $19.04, according to ZipRecruiter salary data. Most workers in this role earn between $13.51 and $20.72 per hour, depending on experience, location, and employer.

How does a remote customer service team lead effectively manage and support a distributed team?

As a Remote Customer Service Team Lead, you will leverage digital communication tools to oversee team performance, provide coaching, and foster collaboration among geographically dispersed agents. Frequent video meetings, clear documentation, and real-time messaging platforms are essential for maintaining team cohesion and ensuring everyone is aligned with company goals. You'll also monitor key performance metrics, handle escalations, and create an inclusive environment where team members feel supported despite the lack of face-to-face interaction. This role requires strong organizational skills and the ability to adapt leadership techniques to a virtual setting.

What is a remote customer service team lead?

A Remote Customer Service Team Lead is a professional responsible for managing and guiding a team of customer service representatives who work from various locations, typically outside a central office. This role involves monitoring team performance, providing training and support, resolving complex customer issues, and ensuring quality service standards are maintained. The Team Lead also acts as a liaison between the team and upper management, helping to implement company policies and improve customer satisfaction. Strong communication, leadership, and problem-solving skills are essential for success in this position.

What is the difference between Remote Customer Service Team Lead vs Remote Customer Service Representative?

AspectRemote Customer Service Team Lead
CredentialsExperience in customer service, leadership skills, possibly supervisory certifications
Work EnvironmentLeads a team, manages workflows, provides training and support
Employer UsageUsed by companies to denote a supervisory role overseeing customer service reps
Search IntentPeople looking for leadership roles in customer service, team management positions

The Remote Customer Service Team Lead typically has leadership responsibilities, overseeing a team of customer service representatives, providing guidance, and managing workflows. In contrast, a Remote Customer Service Representative primarily handles customer inquiries without supervisory duties. Both roles require strong communication skills and customer service experience, but the team lead position emphasizes leadership and management skills.

What are the key skills and qualifications needed to thrive as a remote customer service team lead, and why are they important?

To thrive as a Remote Customer Service Team Lead, you need strong leadership, problem-solving abilities, and experience in customer service management, often supported by a relevant degree or prior supervisory experience. Familiarity with CRM platforms, ticketing systems, and communication tools like Slack or Zoom is typically required. Outstanding communication, emotional intelligence, and the ability to motivate remote teams are crucial soft skills. These competencies ensure efficient team coordination, high-quality customer support, and the achievement of service goals in a virtual environment.
What are popular job titles related to Remote Customer Service Team Lead jobs in Fulton, NY? For Remote Customer Service Team Lead jobs in Fulton, NY, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service Team Lead jobs in Fulton, NY look for? The top searched job categories for Remote Customer Service Team Lead jobs in Fulton, NY are:
What cities near Fulton, NY are hiring for Remote Customer Service Team Lead jobs? Cities near Fulton, NY with the most Remote Customer Service Team Lead job openings:
Remote Customer Service Team Lead jobs near you
Infographic showing various Remote Customer Service Team Lead job openings in Fulton, NY as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $39,596 per year, or $19 per hour.

Benefits Coordinator (Fully Remote)

McQuade Organization

Syracuse, NY • Remote

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 14 days ago

Job description

In this role, you’ll support clients in understanding their benefit options and ensure they receive an exceptional experience from start to finish. This position focuses on client support, benefits guidance, and clear communication in a fully remote environment.

-Serve as a primary point of contact for clients regarding their employee benefits -Explain benefit options including health, dental, vision, life, and supplemental plans in a clear, easy-to-understand way -Recommend solutions tailored to clients’ needs and help them make informed decisions -Host virtual meetings to review benefits, plan updates, and enhancements -Build strong client relationships and identify opportunities to expand the services they use -Provide responsive support to ensure a smooth and positive client experience -Collaborate with internal teams to ensure accurate information and timely responses - Act as the main point of contact for clients regarding their employee benefits, including health, dental, vision, life, disability, and retirement plans. - Help clients understand their benefit options, explain costs and features, and recommend solutions tailored to their organizational goals. - Lead individual client onboarding, ensuring smooth plan setup and seamless enrollment - Stay up to date on benefits offerings, company processes, and industry trends

-Strong communication and presentation skills—you can explain complex information clearly -Comfortable speaking with clients via phone and video (Zoom) -Organized and detail-oriented, able to manage multiple client needs -Basic experience with CRM systems or willingness to learn (e.g., Salesforce, Ease, Gusto) -Self-motivated and able to work independently in a remote setting -Positive attitude and willingness to learn

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