Remote Customer Service Specialist Jobs in Riverside, CA

It is an exciting time at AAG as we work to achieve our vision of being the global leader in tailored cutting solutions as each machine sale marks the start of a long-term partnership with our clients.

AAG is a leading global manufacturer of CNC router machines and knife systems. With over 350,000 standard machine configurations and over 30 decades of Experience, AAG specializes in matching machinery to customers' unique needs and budgets. Designed and built at our state-of-the-art factory in Burlington, Ontario and Tallmadge, Ohio, our Computer Numeric Control (CNC) machines are supplied and supported through a global network of sales and support offices and authorized dealers.

We believe every job position is essential in contributing to the success of our company. Once you join our team, you become a critical part of the future of AAG. You'll play a vital role in the continued growth of our company.

Overview:

We are looking for a self-motivated, tenacious, and ambitious Field Service Technician at our Anaheim location to be part of our Service Team. The Router and Waterjet Service Specialist provides on-location service and support to our existing customers base. By providing timely, quality repair, including the execution of warranty repairs, maintenance, and installation of our products, this position plays a crucial role in ensuring our customers experience reliability and superior customer service. Successful candidates will have a minimum of 5 years of Experience performing repair and maintenance to equipment, preferably in a similar position or industry.

Duties and Responsibilities:

· Professional service and installation of CNC Router Machines.

· Trains customers on CNC Router Machines.

· Resolves product and service-related concerns

· Provides customer telephone and online support.

· Conducts on-site service calls

· Provides guidance and support to customers.

· Works with engineers on product development and system upgrades.

· Other duties as assigned.

Qualifications:

· Degree or Diploma related to Electrical/Electronic Controls, or related field required.

· Experience with CNC machinery.

· Experience with CAD-based design software and computer science programs.

· Valid license and passport and the ability to travel without restriction required.

· Willing to travel up to 50% of work time.

· Experience in a technical role, preferably troubleshooting electrical and mechanical systems.

· Experience delivering vital customer service

· Experience using a multimeter (or another voltage meter).

· Strong communication skills, both written and verbal, are required.

· Able to work under pressure to meet deadlines.

· French and Spanish language skills are considered an asset.

· Ability to make independent decisions and handle difficult workplace situations calmly.

· Excellent organizational and time management skills with strong attention to detail.

· Strong problem-solving skills.

· Self-starter.

· Positive attitude and eagerness to learn and grow in a dynamic environment.

· Experience demonstrating a high level of discretion with confidential information.

AXYZ is a leading global manufacturer of CNC routers and waterjet cutting solutions. With more than 25 years of experience, we’ve built and installed thousands of CNC machines for industries including Aluminum and Metal Cladding, Signmaking, Graphics & Print Finishing, Cabinetry, General Woodworking, Plastic Fabrication, Metal Fabrication, Foam Packaging, Point of Purchase, Solid Surface and most recently, Glass and Steel. Fast – Flexible – Direct – this is our promise to you. With some of the shortest manufacturing lead times in the industry, the flexibility to configure a machine to suit specific manufacturing needs and sales/support offices throughout Canada, the United States, the UK, Poland and India, we’ll answer any questions you have and share industry knowledge with you.
We’ve expanded our range of products to include innovative waterjet systems, customizable and able to cut through virtually any material. Our CNC routers can suit any project, and come in a variety of lengths and sizes, configured to your exact application requirements and budget. For parts, accessories and technical service, CNCShop.com is the one-stop shop for all things CNC-related.