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Remote Customer Service Representative Jobs in Decatur, TX

Addison Group

Appeals Representative (Remote)

Fort Worth, TX · Remote

$17/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Appeals Representative Location (City, State): Remote Industry: Healthcare | Revenue Cycle ... or a related customer service environment. * Previous experience handling medical appeals is ...

Bryan Sparks Insurance Agency Inc

Be Seen First

Service / Sales Representative

Fort Worth, TX · On-site

$50K/yr

  • PTO

Licensed Insurance Service Representative -- Bryan Sparks Insurance Agency (Allstate) Fort Worth ... Previous insurance, banking, financial services, or customer-facing experience a plus * Active ...

Bryan Sparks Insurance Agency Inc

Be Seen First

Service / Sales Representative

Fort Worth, TX · On-site

$50K/yr

  • PTO

Licensed Insurance Service Representative -- Bryan Sparks Insurance Agency (Allstate) Fort Worth ... Previous insurance, banking, financial services, or customer-facing experience a plus * Active ...

HMG Careers

Remote Sales Representative

Haltom City, TX · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Representative

Northlake, TX · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Representative

Paradise, TX · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Representative

Leon, OK · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Representative

Bartonville, TX · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Representative

Bellevue, TX · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Representative

Krum, TX · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Representative

Denton, TX · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Representative

Lake Worth, TX · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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All JobsCustomer Service Representative JobsRemote Customer Service Representative JobsRemote Customer Service Representative Jobs in Decatur, TX

Remote Customer Service Representative information

See Decatur, TX salary details

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How much do remote customer service representative jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for remote customer service representative in Decatur, TX is $16.80, according to ZipRecruiter salary data. Most workers in this role earn between $13.75 and $18.70 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote customer service representative?

To thrive as a Remote Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and communication platforms like Zendesk or Salesforce is often required. Exceptional active listening, patience, and time management skills help you stand out in this role. These skills and qualities are vital for efficiently resolving customer inquiries, ensuring satisfaction, and maintaining productivity in a remote environment.

What is the difference between Remote Customer Service Representative vs Remote Technical Support Specialist?

AspectRemote Customer Service RepresentativeRemote Technical Support Specialist
Required CredentialsHigh school diploma or equivalent; customer service experienceTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, online chat, email supportRemote troubleshooting, software, hardware support
Employer & Industry UsageRetail, telecom, e-commerceIT, software, electronics
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT helpdesk jobs

The main difference between a Remote Customer Service Representative and a Remote Technical Support Specialist lies in their focus and skill set. Customer Service Representatives handle general inquiries, billing, and product information, while Technical Support Specialists troubleshoot technical issues and provide specialized assistance. Both roles often work remotely, but Technical Support roles require more technical knowledge and certifications. Understanding these distinctions helps job seekers find the right position based on their skills and interests.

How do remote customer service representatives maintain effective communication and collaboration with their team while working from home?

Remote Customer Service Representatives typically use a combination of chat platforms, video meetings, and shared documentation tools to stay connected with their team. Daily or weekly check-ins are common to discuss updates, challenges, and best practices, helping everyone stay aligned and supported. Many companies also provide dedicated communication channels for real-time problem-solving or escalation, ensuring remote team members never feel isolated. Building rapport with colleagues remotely can take some extra effort, but frequent virtual interactions and team-building activities help foster a collaborative work culture.

What does a remote customer service representative do?

A Remote Customer Service Representative assists customers with inquiries, issues, or complaints through phone, email, chat, or other online platforms while working from a location outside of a traditional office. Their main duties include answering questions about products or services, troubleshooting problems, processing orders or returns, and ensuring customer satisfaction. They use various communication tools and company databases to resolve issues efficiently and professionally. This role requires strong communication skills, patience, and the ability to multitask effectively in a remote environment.

How do I become a remote customer service representative?

To become a remote customer service representative, you typically need a high school diploma or equivalent, strong communication skills, and experience with customer service or related tools like live chat or CRM software. Many employers also require a quiet workspace and reliable internet connection, and some roles may prefer or require specific certifications or training in customer service techniques.

What are the most commonly searched types of Customer Service Representative jobs in Decatur, TX?

The most popular types of Customer Service Representative jobs in Decatur, TX are:

What are popular job titles related to Remote Customer Service Representative jobs in Decatur, TX?

For Remote Customer Service Representative jobs in Decatur, TX, the most frequently searched job titles are:

What job categories do people searching Remote Customer Service Representative jobs in Decatur, TX look for?

The top searched job categories for Remote Customer Service Representative jobs in Decatur, TX are:

What cities near Decatur, TX are hiring for Remote Customer Service Representative jobs?

Cities near Decatur, TX with the most Remote Customer Service Representative job openings:

Remote Customer Service Representative jobs near you
Infographic showing various Remote Customer Service Representative job openings in Decatur, TX as of August 2026, with employment types broken down into 75% Full Time, 13% Part Time, and 12% Contract. Highlights an 100% Remote job distribution, with an average salary of $34,950 per year, or $16.8 per hour.

Appeals Representative (Remote)

Addison Group

Fort Worth, TX • Remote

$17/hr

Other

Medical, Dental, Vision, Retirement

Re-posted 13 days ago

Job description

Job Title: Appeals Representative

Location (City, State): Remote

Industry: Healthcare | Revenue Cycle Management | Insurance

Pay: $17.00 / hour + Monthly Performance Bonus (up to $200)

Benefits: This role is eligible for medical, dental, vision and 401k.

About Our Client:

Addison Group is partnering with a growing healthcare organization that specializes in revenue cycle support. Our client is seeking detail-oriented Appeals Representatives to join their remote team and assist with reviewing, processing, and resolving healthcare appeals while ensuring compliance with industry and regulatory standards.

Job Description:

Our client is looking for motivated professionals with healthcare or insurance experience to support the appeals process from intake through setup. This position is ideal for individuals who enjoy investigative work, have strong attention to detail, and are comfortable working independently in a fast-paced remote environment.

Key Responsibilities:

  • Review and evaluate provider appeals and supporting documentation received through multiple communication channels.
  • Accurately initiate and document appeals within internal systems while meeting established turnaround times.
  • Analyze claim information and determine appropriate next steps based on client guidelines and regulatory requirements.
  • Research healthcare claims and supporting documentation to ensure accurate appeal processing.
  • Maintain compliance with HIPAA, CMS regulations, and client policies.
  • Utilize multiple systems and software applications to manage workloads efficiently.
  • Communicate professionally with providers and internal teams regarding appeal status and required documentation.
  • Ensure all records are complete, accurate, and properly documented throughout the appeals process.

Qualifications:

  • At least 1 year of experience in healthcare, medical claims, insurance, revenue cycle, or a related customer service environment.
  • Previous experience handling medical appeals is strongly preferred.
  • Familiarity with medical insurance, explanation of benefits (EOBs), and healthcare claims processing.
  • Knowledge of Medicare, Medicaid, and commercial insurance guidelines is preferred.
  • Understanding of medical terminology, CPT codes, and ICD coding.
  • Strong data entry, organizational, and time management skills with exceptional attention to detail.
  • Proficiency with Microsoft Office and the ability to navigate multiple software applications simultaneously.
  • Excellent written and verbal communication skills.
  • Ability to work independently in a remote environment while consistently meeting productivity and quality goals.

Additional Details:

  • Number of Openings: 2
  • Employment Type: Direct Hire
  • Work Setting: 100% Remote
  • Schedule: Monday-Friday, 8:00 AM-5:00 PM
  • Internet Stipend: $40/month reimbursement
  • Performance Incentive: Eligible for a monthly bonus of up to $200 based on performance metrics.
  • Interview Process: One virtual interview with the hiring manager.
  • Start Date: ASAP

Perks:

  • Fully remote opportunity
  • Monthly performance bonus opportunity
  • Internet reimbursement provided
  • Direct Hire position with long-term career growth potential
  • Collaborative and supportive team environment
  • Opportunity to build experience within healthcare revenue cycle operations 
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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