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Remote Customer Service Representative Teleperformance Jobs in Puerto Rico

Huntington

Auto Finance Market Manager 3

Florida, PR · On-site +1

... and customer service. * Makes decisions and acts in accordance with established policies and ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

OncoHealth

Case Review Specialist - PR

Guaynabo, PR · On-site +1

Remote/hybrid experience preferred * A minimum of 2-4 years' administrative experience and/or customer service or relevant educational attainment required * Knowledge in pre-authorizations and health ...

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All JobsCustomer Service Representative Teleperformance JobsRemote Customer Service Representative Teleperformance JobsRemote Customer Service Representative Teleperformance Jobs in Puerto Rico

Remote Customer Service Representative Teleperformance information

What is the difference between Remote Customer Service Representative Teleperformance vs Remote Call Center Agent?

AspectRemote Customer Service Representative TeleperformanceRemote Call Center Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHome-based, supported by Teleperformance infrastructureHome-based or call center environment
Employer & IndustryTeleperformance, customer service industry

Both roles involve providing customer support remotely, often requiring similar credentials and work environments. The main difference lies in the employer; Teleperformance is a specific company known for its global customer service operations, whereas a remote call center agent may work for various companies. Understanding these distinctions helps job seekers find the right remote customer service opportunities within the industry.

What are the most commonly searched types of Customer Service Representative Teleperformance jobs in Puerto Rico?

The most popular types of Customer Service Representative Teleperformance jobs in Puerto Rico are:

What are popular job titles related to Remote Customer Service Representative Teleperformance jobs in Puerto Rico?

For Remote Customer Service Representative Teleperformance jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Remote Customer Service Representative Teleperformance jobs in Puerto Rico look for?

The top searched job categories for Remote Customer Service Representative Teleperformance jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Remote Customer Service Representative Teleperformance jobs?

Cities in Puerto Rico with the most Remote Customer Service Representative Teleperformance job openings:

Remote Customer Service Representative Teleperformance jobs near you
Infographic showing various Remote Customer Service Representative Teleperformance job openings in Puerto Rico as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 2% Temporary, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Associate, Team Lead, Retail Channels (ATL)

Oriental Bank

Bayamon, PR • Remote

$15.25 - $17/hr

Full-time

Posted 3 days ago

New

Job description

The Associate, Team Lead, Retail Channels (ATL), contributes to the overall success of the Remote Channels area by providing thorough support ensuring efficiency and customer satisfaction. The ATL partners closely with the Advisors (Supervisors) and Associates, and works on-site in Minillas (Bayamon, PR)

MAJOR DUTIES AND RESPONSIBILITIES:

  • Observe and monitor customer traffic to ensure high quality services while meeting Service Level Agreements (SLA).
  • Helps and support the Advisor and Associates with operational issues for an agile service execution and case resolution.
  • Clarify operational, technical, or service doubts to agents in order to comply with first contact resolution objective and metrics.
  • Provides orientation and thorough advise on efficient quality processes.
  • Just in time feedback to Associates tied to call management such as identity validation, SHINE, customer issue / problem resolution, among others.
  • Coordinate and oversee Remote Channels Associate schedule, attendance, peak time availability, adherence and appropriate time and attendance matters.
  • Maintains focus on solutions through our digital channels and promote sales referrals as required.
  • Managers outbound/inbound calls providing superior customer service.
  • May assist with job shadowing and other Remote Channels people needs.
  • Oversees and supports queues and call traffic including KPIs and established service levels.
  • Other duties may be assigned.

EDUCATION AND EXPERIENCE:

  • Associate degree or technical certificate required. Business Administration major, or related field, preferred.
  • Two (2) years of customer service / call center environment experience required.
  • Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.
  • Demonstrated ability to analyze problems/issues, gather data and information, evaluate and recommend alternative solutions.
  • Excellent communication skills and the ability to work collaboratively and effectively with diverse staff, colleagues, and clients.
  • Proficiency in MS Office (Word, Excel, Outlook), reporting systems required. Knowledge of existing business applications (Horizon, Metavante, AWS Connect, etc) highly preferred.
  • Fully Bilingual - English and Spanish (written and verbal) required.
  • Flexibility to work through existing shifts in the Remote Channels and availability to adapt to operational needs.

WORK AUTHORIZATION & ELEGIBILITY:

  • Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization.
  • Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.

Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities)

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