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Remote Customer Service Representative Target Jobs in Fall River, MA

Remote Spanish Bilingual Customer Service

Warwick, RI · Remote

$15.50 - $19.50/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Represent the company at industry events, conferences, and customer meetings * Build and maintain ... Familiarity with CIS, billing, AMI, or customer service platforms * Experience with RFP-driven ...

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Remote Customer Service Representative Target information

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Customer Service Rep - Senior

Tailored Management

Warwick, RI • Remote

$20/hr

Contractor

Medical, Dental, Vision

This job post has expired 1 day ago. Applications are no longer accepted.


Job description

Customer Care Advocate

Location: Warwick, RI
Pay Rate: $20.00/hour on W2
Start Date: September 28, 2026
Contract:6+ Month Contract (Potential Extension & Conversion)
Benefits: Weekly Pay | Health, Dental & Vision Insurance Available

Position Overview

MetLife is seeking Customer Care Advocates to join its Global Customer Solutions & Operations (GCSO) team. In this fully remote role, you will provide exceptional inbound customer support by assisting customers with insurance products, claims, billing, enrollments, and policy-related inquiries. The ideal candidate is customer-focused, empathetic, and enjoys solving problems while delivering an outstanding service experience.

Basic Qualifications
  • Minimum 2 years of customer service experience.
  • High School Diploma or GED required.
  • Ability to work a flexible schedule between 8:00 AM 8:00 PM EST, Monday through Friday, including overtime and schedule changes based on business needs.
  • Strong computer, multitasking, and communication skills.
  • Ability to work independently in a remote environment.
Key Responsibilities
  • Handle inbound customer calls and emails regarding insurance products and benefit plans.
  • Research policy information, claims, billing, enrollments, and plan details.
  • Process customer transactions accurately and route complex requests to the appropriate departments.
  • Deliver exceptional customer service through active listening, empathy, and effective communication.
  • Navigate multiple computer systems while documenting customer interactions.
  • Assist customers with Accident, Critical Illness, Hospital Indemnity, Group Accident, and Retiree Dental benefits.
  • Support customer service campaigns and ensure timely follow-up on customer requests.
  • Maintain professionalism while meeting quality, productivity, and customer satisfaction goals.
  • Participate in training and continuous improvement initiatives.
Preferred Qualifications
  • Previous Call Center experience.
  • Insurance or Financial Services experience.
  • Experience with claims, benefits, or policy administration.
  • Some college coursework, trade school, or professional certification.
  • Strong analytical, problem-solving, and keyboarding skills.
  • Excellent verbal and written communication skills with a customer-first mindset.
Ideal Candidate
  • Passionate about helping customers and resolving issues.
  • Strong active listening and interpersonal skills.
  • Comfortable working in a fast-paced, high-volume contact center.
  • Able to multitask across multiple computer systems while maintaining accuracy.
  • Professional, dependable, and committed to delivering an exceptional customer experience.
#TMCA

Tailored Management logo

About Tailored Management

Sourced by ZipRecruiter

Tailored Management is a premier staffing firm headquartered in Columbus, Ohio, United States. The company, functioning from its official website tailoredmanagement.com, operates within the Staffing and Recruiting industry. With a business model predicated on connecting the world's most prestigious companies with top talent for each specific hiring need, Tailored Management is a recognized titan within the industry. Since its establishment, the company has consistently focused on custom-fit, business-centric solutions which make it a trusted partner for clients ranging from Fortune 500 to small, tech start-ups. The core mission of Tailored Management is to 'transform staffing into a proactive, strategic partnership that fuels growth and success.'

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Columbus, OH, US

Year founded

1968