Remote Customer Service Rep Jobs in Rochester, MI

Position Summary:   

Our Direct Sales channel is at the core of who we are at loanDepot—a consumer direct marketing powerhouse focused on providing excellent service to our customers across all 50 states. Our direct lending channel, comprised of both seasoned mortgage veterans & our own home-grown Lending Officers, receive daily warm transfers from our call center agents to recommend loan solutions in accordance with lending guidelines and mortgage policy. Our Lending Officers put their clients’ needs first to pre-qualify and provide a consultative, customer first approach, to determine the loan program that best fits their specific financial goals.  

Responsibilities:   

• Licensed Lending Officers receive a high-volume lead flow of online customer contacts daily from our call center. 
• Will present loanDepot’s competitive edge, evaluate customer needs, and sell valuable financial solutions to clients across the country.
• Builds rapport, analyzes financial situations, and determines the appropriate loan product to meet their client’s goals.
• Educates clients on how to better manage their mortgage and debt.
• Assists clients through the loan process from application to closing.
• Maintains minimum production standards including originations & fundings.

 Requirements:   

• 2+ years of recent mortgage origination experience in a similar direct lending environment REQUIRED.
• Must be willing to commute to one of our offices in Irvine CA, Southfield MI, Franklin TN, or Scottsdale AZ. Remote will be considered on a case-by-case basis.
• NMLS SAFE ACT compliant, holding 5 or more active state licenses REQUIRED.
• Proven production of top performance in alike model REQUIRED.
• Flexible and adaptable, learns and reacts quickly at a faster than average pace.
• Excellent customer service & follow through—were here to take care of our clients.

The Perks:   

• Compensation--Competitive compensation package which includes base wage in addition to a BPS commission structure with additional kickers.
• Training/Licensing-- Company provided sales training, in addition to continuing education & licensing support. 
• Marketing machine—on average, 10+ quality leads transferred to our Lending Officers daily.
• Competitive pricing--we fight for every deal to support our clients.
• Quick turn times-- we understand we must close quickly.
• Benefits-- excellent benefits package including multiple health, dental, and vision options, HSA/FSA plans, volunteer paid hours, tuition reimbursement, pet coverage, company paid life insurance and more!
• Financial Planning-- 401K with company match.

About loanDepot:
loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts.
Base pay is one part of our total compensation for Licensed Lending Officers. The base pay for this role is determined by your state's minimum wage and county requirements. In addition to an uncapped commission plan.  Ramp-up bonuses are possible, based on a proven record of recent production.  

We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  

loanDepot, America's lender, matches borrowers through technology and high-touch customer care with the credit they need to fuel their lives. As a fast-growing national consumer lender, the loanDepot platform is disrupting finance by dissolving the lines between mortgage and nonmortgage credit.

The company has funded over $100 billion in loans since inception, and is passionate about emerging financial technology and dynamic product delivery supported by excellent customer service to empower consumers.

Headquartered in Southern California, loanDepot employs 5,400+ lending professionals across the country including 1,700+ licensed loan officers who hold 10,000+ licenses. The company operates 180+ local loan locations nationwide. NMLS # 174457