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Remote Customer Service Rep Jobs in Riverside, IL

ForgeFit

Remote Customer Service Specialist

Chicago, IL · Remote

$17.50 - $23.25/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

ForgeFit

Remote Customer Service Specialist

Chicago, IL · On-site +1

$17.50 - $23.25/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

Liveops

Remote Customer Service Agent

Gary, IN · Remote

$15.50 - $20.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Hammond, IN · Remote

$15 - $20/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

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Remote Customer Service Rep information

See Riverside, IL salary details

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How much do remote customer service rep jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for remote customer service rep in Riverside, IL is $18.90, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $21.01 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Customer Service Rep, and why are they important?

To thrive as a Remote Customer Service Rep, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, help desk platforms, and online communication tools is often required. Strong organizational skills, patience, and the ability to work independently make someone stand out in this role. These skills and qualities are essential for efficiently resolving customer issues, maintaining client satisfaction, and successfully working in a remote environment.

How do Remote Customer Service Reps typically collaborate with their teams while working from home?

Remote Customer Service Reps usually stay connected with their teams through digital communication tools such as chat platforms, video conferencing, and shared dashboards. Regular virtual meetings help keep everyone aligned on updates, best practices, and any challenges that arise. Many companies also use ticketing systems or customer relationship management (CRM) software, allowing team members to track progress, share notes, and support each other in resolving complex customer issues. This structure fosters a sense of teamwork even when the team is geographically dispersed.

What are Remote Customer Service Reps?

Remote Customer Service Representatives are professionals who assist customers with inquiries, concerns, and support needs, all while working from a location outside of a traditional office, usually from home. They typically handle tasks such as answering calls, responding to emails or chats, and resolving issues related to products or services. Remote reps use digital tools and communication platforms to interact with customers and their teams. This role requires strong communication skills, problem-solving abilities, and reliable internet access. Many companies hire remote customer service reps to provide flexible and accessible support for their clients.

What is the difference between Remote Customer Service Rep vs Remote Call Center Agent?

AspectRemote Customer Service RepRemote Call Center Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; customer service or sales experience often preferred
Work EnvironmentHome office or remote setup, often with flexible hoursHome or remote, typically in a call center environment with scheduled shifts
Industry UsageCustomer support across various industries including retail, tech, healthcareTelecommunications, tech support, sales in call centers
Common Search IntentCustomer service roles, remote customer support jobsCall center jobs, remote telephony roles

Remote Customer Service Reps and Remote Call Center Agents both handle customer interactions remotely, but Reps often provide general support across industries with flexible hours, while Call Center Agents typically work in structured call centers focusing on sales or technical support. The roles overlap in skills and environment, but differ in specific job functions and industry focus.

What job categories do people searching Remote Customer Service Rep jobs in Riverside, IL look for? The top searched job categories for Remote Customer Service Rep jobs in Riverside, IL are:
What cities near Riverside, IL are hiring for Remote Customer Service Rep jobs? Cities near Riverside, IL with the most Remote Customer Service Rep job openings:
Remote Customer Service Rep jobs near you
Infographic showing various Remote Customer Service Rep job openings in Riverside, IL as of May 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,310 per year, or $18.9 per hour.

Customer Service Representative

Goulds Air Conditioning & Heating

Chicago, IL • Remote

$28K - $98K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

We are looking for a dedicated Customer Service Representative to join our team remotely from New York. This full-time position offers an excellent opportunity for individuals seeking to start their career in the transportation industry, specifically in customer service roles that emphasize quality and care.

As a Customer Service Representative, you will play a crucial role in ensuring customer satisfaction and maintaining our reputation for exceptional service. You will assist customers with inquiries, handle orders, and resolve any issues they may encounter. This position is ideal for someone who is passionate about helping others and eager to grow within a supportive environment.

We offer a competitive salary with opportunities for advancement and professional development in the dynamic transportation sector.

Responsibilities

  • Respond to customer inquiries via phone, email, and chat in a timely manner
  • Assist customers with product information, orders, and complaints
  • Maintain a high level of customer satisfaction through effective communication
  • Document customer interactions accurately in our systems
  • Collaborate with team members to resolve customer issues
  • Provide feedback to management regarding customer trends and concerns
  • Stay informed about company products and services
  • Participate in training sessions to improve product knowledge and service skills

Requirements

  • High school diploma or equivalent
  • Strong verbal and written communication skills
  • Proficiency in using computers and customer service software
  • Ability to handle multiple tasks and prioritize effectively
  • Excellent problem-solving skills and a customer-oriented mindset
  • Ability to work independently in a remote environment
  • Previous customer service experience is a plus, but not required
  • Willingness to learn and adapt in a fast-paced environment

Salary/Compensation: $28,999 - $98,000 per year

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