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Remote Customer Service Rep Jobs in Fishkill, NY

Owl Cyber Defense

Principal Product Manager

Danbury, CT · On-site +1

Remote (Must be in Eastern or Central time zone) Owl Cyber Defense is a leader and trusted partner ... Operate cross-functionally to represent the voice of the customer and collaborate with Sales to ...

New

ABB

Protection and Control Engineer

Danbury, CT · Remote

While this is a full remote position, there is preference for candidates located in the Northern ... ABB's Service Division partners with our customers to improve the availability, reliability ...

iPostal1

Director of Business Development

Suffern, NY · On-site +1

This individual should be comfortable working independently in a remote environment and able to ... smooth customer transition and successful partner launch. * Represent iPostal1 Workspace at ...

Nuvance Health

IT Systems Analyst III

Poughkeepsie, NY · Remote

Contributes to customer service by providing effective computer based solutions to business needs ... Takes remote call for off-shift, weekends & holidays as assigned 6. Participates in the ...

New

ABB

Senior Project Engineer

Danbury, CT · Remote

$101K - $131K/yr

The work model for this role is: Remote {#LI-Remote} This role is contributing to the ... Be a support function for Field service engineer during project commissioning. * Configure, test ...

ABB

Commercial Proposal Engineer

Danbury, CT · Remote

... customer needs. A deep understanding of the various products and markets served by the ABB ... This is a remote position. #Li-Remote This role is contributing to the Electrification Smart ...

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How much do remote customer service rep jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for remote customer service rep in Fishkill, NY is $18.75, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $20.87 per hour, depending on experience, location, and employer.

What are Remote Customer Service Reps?

Remote Customer Service Representatives are professionals who assist customers with inquiries, concerns, and support needs, all while working from a location outside of a traditional office, usually from home. They typically handle tasks such as answering calls, responding to emails or chats, and resolving issues related to products or services. Remote reps use digital tools and communication platforms to interact with customers and their teams. This role requires strong communication skills, problem-solving abilities, and reliable internet access. Many companies hire remote customer service reps to provide flexible and accessible support for their clients.

What are the key skills and qualifications needed to thrive as a Remote Customer Service Rep, and why are they important?

To thrive as a Remote Customer Service Rep, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, help desk platforms, and online communication tools is often required. Strong organizational skills, patience, and the ability to work independently make someone stand out in this role. These skills and qualities are essential for efficiently resolving customer issues, maintaining client satisfaction, and successfully working in a remote environment.

How do I become a remote customer service representative?

To become a remote customer service representative, you typically need a high school diploma or equivalent, strong communication skills, and experience with customer support or related tools like live chat or CRM software. Many employers also require a quiet workspace and reliable internet connection, and some roles may prefer prior experience or certifications in customer service. Training is often provided by the employer after hiring.

What jobs pay 4000 a week without a degree?

Remote customer service representative roles can pay up to $4,000 a week for experienced agents, especially those handling high-volume accounts or specialized industries. These positions often require strong communication skills, familiarity with customer management tools, and the ability to work independently in a virtual environment.

How do Remote Customer Service Reps typically collaborate with their teams while working from home?

Remote Customer Service Reps usually stay connected with their teams through digital communication tools such as chat platforms, video conferencing, and shared dashboards. Regular virtual meetings help keep everyone aligned on updates, best practices, and any challenges that arise. Many companies also use ticketing systems or customer relationship management (CRM) software, allowing team members to track progress, share notes, and support each other in resolving complex customer issues. This structure fosters a sense of teamwork even when the team is geographically dispersed.

What is the difference between Remote Customer Service Rep vs Remote Call Center Agent?

AspectRemote Customer Service RepRemote Call Center Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; customer service or sales experience often preferred
Work EnvironmentHome office or remote setup, often with flexible hoursHome or remote, typically in a call center environment with scheduled shifts
Industry UsageCustomer support across various industries including retail, tech, healthcareTelecommunications, tech support, sales in call centers
Common Search IntentCustomer service roles, remote customer support jobsCall center jobs, remote telephony roles

Remote Customer Service Reps and Remote Call Center Agents both handle customer interactions remotely, but Reps often provide general support across industries with flexible hours, while Call Center Agents typically work in structured call centers focusing on sales or technical support. The roles overlap in skills and environment, but differ in specific job functions and industry focus.

How to make $1000 a week remotely?

A remote customer service representative can earn $1000 a week by working full-time hours, often 40 hours or more, and gaining experience or specialized skills that allow for higher pay rates. Some companies offer bonuses or performance incentives, and using tools like CRM software can improve efficiency and earning potential.

How much does a remote customer service rep make?

A remote customer service representative typically earns between $12 and $20 per hour, with an average annual salary around $30,000 to $45,000. Compensation can vary based on experience, industry, and company size, and some roles may include benefits like flexible schedules and training in customer service tools.
What are popular job titles related to Remote Customer Service Rep jobs in Fishkill, NY? For Remote Customer Service Rep jobs in Fishkill, NY, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service Rep jobs in Fishkill, NY look for? The top searched job categories for Remote Customer Service Rep jobs in Fishkill, NY are:
What cities near Fishkill, NY are hiring for Remote Customer Service Rep jobs? Cities near Fishkill, NY with the most Remote Customer Service Rep job openings:
Remote Customer Service Rep jobs near you
Infographic showing various Remote Customer Service Rep job openings in Fishkill, NY as of July 2026, with employment types broken down into 72% Full Time, 16% Part Time, and 12% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,002 per year, or $18.8 per hour.
Principal Product Manager

Principal Product Manager

Owl Cyber Defense

Danbury, CT • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

New

Job description

Job Title: Principal Product Manager - Critical Infrastructure Department: Engineering Reports to: VP - Product Management Office: Danbury, CT Work Location: Remote (Must be in Eastern or Central time zone)
Owl Cyber Defense is a leader and trusted partner in cyber security. We deliver solutions that protect and connect the world's most critical networks. Owl's product lines of cross domain, data diode, and portable media solutions provide the strongest available security checkpoints for threat prevention and secure data availability. Our in-depth expertise in security engineering at the operating system level enables us to help government and commercial customers meet ever-evolving cyber security threats.
Job Summary:
The Principal Product Manager - Critical Infrastructure (PdM) is responsible for defining and executing the product strategy, roadmap, and commercial success of Owl Cyber Defense's portfolio of security solutions designed to securely move data into and out of critical infrastructure environments. These include financial services, power generation and transmission, data centers, telecommunications, oil and gas, pipelines, renewable energy, transportation, and other operational technology (OT) environments. Leveraging Owl's proven cross domain and data diode technologies, the PdM will identify market opportunities, shape product strategy, and drive the continued growth of a market-leading product portfolio.
Working cross-functionally with Engineering, Sales, Marketing, Business Development, and customers, the PdM will translate market needs into product strategy, define solution requirements, and guide products from concept through launch and ongoing lifecycle management. The successful candidate will be entrepreneurial in nature, bringing the drive to identify new business opportunities, influence product direction, and expand Owl's presence within the critical infrastructure market. This role requires a strong understanding of secure data exchange, industrial protocols, remote monitoring, and secure remote management, along with the ability to build compelling value propositions that address evolving customer needs.
The PdM will combine technical expertise, market insight, and business acumen to monetize market opportunities, define product investment priorities and return on investment, maintain market differentiation, and support go-to-market execution. As the product leader for this portfolio, the PdM will serve as a trusted subject matter expert while driving customer adoption, business growth, and the long-term success of Owl's critical infrastructure solutions.
Essential Duties and Responsibilities:
  • Devise short-term and long-term strategy for development and growth.
  • Perform market research, competitive analysis, and customer discovery to validate requirements and define new product opportunities and solutions.
  • Prioritize product and platform enhancements based on business objectives and strategic initiatives.
  • Maintain and communicate product roadmap.
  • Translate customer requirements and strategic business objectives into product designs and detailed user stories that guide development.
  • Communicate development priorities, release schedules, and product functionality updates across Engineering, Sales, and Marketing.
  • Work with Sales and Marketing to execute go-to-market strategies and pricing mechanisms to drive business growth.
  • Actively advocate in the market with Sales for the value of the product solution.
  • Operate cross-functionally to represent the voice of the customer and collaborate with Sales to deliver the optimal system for end-user needs.
  • Manage product growth and initiate plans to optimize revenue.
  • Plan and implement strategies to counter competitive products in the market.
  • Facilitate development metrics and manage budget.
  • Manage the prioritization and resolution of customer escalation issues.

Requirements/Qualifications:
  • Education
    • B.S. degree in a technical discipline (advanced degree preferred)
  • Experience
    • 15+ years of experience in technical product development, including 5+ years leading hardware and software product management strategy, roadmap development, and commercialization.
    • Demonstrated success defining product strategy, developing business cases, and driving commercial growth through product launches, market expansion, or new product introductions.
  • Knowledge, Skills & Abilities
    • Strong analytical, collaborative problem-solving, organizational, and interpersonal skills, with exceptional attention to detail and the ability to evolve product strategy based on customer research, data, and industry trends.
    • Experience with multiple full project lifecycles, from concept to delivery.
    • Strong understanding of hardware, software, and supporting technology stacks.
    • Exceptional written, verbal, and presentation skills, with proven ability to communicate effectively with executive-level customers, industry analysts, and cross-functional stakeholders.
    • Strong visual design and user experience sensibilities.
    • Current experience supporting the creation of marketing collateral including sales training materials, launch materials, and customer presentations.
    • Demonstrated ability to manage external vendors and multiple concurrent projects in a fast-paced, deadline-driven environment.
  • Additional Competencies/Requirements
    • Applicants must be willing and able to obtain/maintain a U.S. Government security clearance.

Benefits:
Owl offers a comprehensive and competitive benefits package designed to support the health, financial security, and wellbeing of our employees and their families. Our benefits include medical, dental, and vision coverage, a 401(k) retirement plan with company match, generous paid time off, company-paid life insurance, and company-paid short- and long-term disability insurance. Employees may also choose from a variety of voluntary benefits and wellness programs. Specific benefit plan details, employee contribution rates, eligibility requirements, and other program information will be shared during the hiring process.
About Owl Cyber Defense Solutions, LLC
Owl Cyber Defense Solutions, LLC is a fast-growing cybersecurity solutions company, holding a firm leadership position in network security and secure information transfer. It is a privately-owned US company with offices in Columbia, MD, Danbury, CT and Morrisville, NC. For more information, see https://www.owlcyberdefense.com.
Owl Cyber Defense is an Equal Opportunity Employer and complies with all applicable federal employment laws and regulations. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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