ZipRecruiter

Log In

2

Remote Chat Agent Jobs in Fishkill, NY (NOW HIRING)

All JobsChat Agent JobsRemote Chat Agent JobsRemote Chat Agent Jobs in Fishkill, NY

Remote Chat Agent information

How do I become an online chat agent?

To become a remote chat agent, you typically need good communication skills, basic computer literacy, and sometimes prior customer service experience. Many companies require applicants to pass a skills assessment and may prefer familiarity with chat platforms or CRM tools. Job opportunities are often posted on online job boards, and some roles may require flexible scheduling or specific certifications.

How much do online chat agents make?

Online chat agents typically earn between $10 and $20 per hour, with some earning higher based on experience, skills, and the company. Salaries can vary depending on the industry, location, and whether the role is freelance or full-time, and many roles require good communication skills and familiarity with chat platforms.

Are remote chat jobs legit?

Remote chat agent jobs are legitimate positions where employees provide customer support via online chat platforms. However, job seekers should verify the employer's credibility, avoid jobs that require upfront payments, and be cautious of scams promising high pay for minimal work.

How can I make 2000 a week working from home?

A remote chat agent can potentially earn $2000 a week by working multiple shifts, handling high-volume customer interactions, and developing specialized skills such as technical support or sales. Earning this level of income often requires consistent effort, experience, and possibly working for multiple companies or platforms that offer competitive pay rates. Building a strong reputation and efficiency with chat tools can also increase earning potential.

What are the key skills and qualifications needed to thrive as a Remote Chat Agent, and why are they important?

To thrive as a Remote Chat Agent, you need excellent written communication, strong typing skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, chat platforms, and ticketing software is typically required. Outstanding problem-solving abilities, patience, and attention to detail help agents deliver a positive customer experience. These skills are crucial for efficiently resolving customer inquiries and maintaining high satisfaction in a remote, fast-paced environment.

What Does a Remote Chat Agent Do?

A remote chat agent answers customer questions through an online chat platform. Your primary responsibilities are to assist customers and troubleshoot issues. You address minor problems and escalate complicated situations to the proper resources. You connect with clients quickly and provide live help. Your duties include using the chat platform, diagnosing the client's problem, communicating until full satisfaction, and assisting with resolutions. A remote chat agent can work in a call center, office environment, or from home.

What are remote chat agents?

Remote chat agents are customer service professionals who assist customers via online chat platforms, rather than over the phone or in person. They work from a remote location, such as their home, using computers and internet connections to communicate with clients or customers. Their main responsibilities include answering questions, resolving issues, providing product or service information, and ensuring customer satisfaction. Remote chat agents often work for various industries, including retail, technology, and financial services, offering support through live chat, messaging apps, or social media.

What are some common challenges faced by Remote Chat Agents, and how can they be managed effectively?

Remote Chat Agents often encounter challenges such as handling multiple conversations simultaneously, maintaining a consistent and friendly tone, and resolving customer issues efficiently without face-to-face interaction. Effective time management, clear written communication skills, and familiarity with the company’s resources and support tools are essential for success. Many organizations provide training, knowledge bases, and regular team check-ins to help agents stay informed and supported while working remotely.
More about Remote Chat Agent jobs
What are popular job titles related to Remote Chat Agent jobs in Fishkill, NY? For Remote Chat Agent jobs in Fishkill, NY, the most frequently searched job titles are:
What job categories do people searching Remote Chat Agent jobs in Fishkill, NY look for? The top searched job categories for Remote Chat Agent jobs in Fishkill, NY are:
What cities near Fishkill, NY are hiring for Remote Chat Agent jobs? Cities near Fishkill, NY with the most Remote Chat Agent job openings:
Remote Chat Agent jobs near you
Infographic showing various Remote Chat Agent job openings in Fishkill, NY as of July 2026, with employment types broken down into 76% Full Time, and 24% Contract. Highlights an 100% Remote job distribution.
Remote Customer Service Representative

Remote Customer Service Representative

Precision Pipeline Solutions

New Windsor, NY • Remote

$17/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

Job description

Description

Applicants must reside in NY, CT or PA


Position Highlights:

  • 100% Paid training
  • Work From Home
  • Medical, Dental & Vision Insurance
  • 401k with company match
  • 9 Paid Holidays
  • Paid time off
  • Sick Time
  • $750 Referral Bonus Program
  • Voluntary Short/Long Term Disability
  • Voluntary Life Insurance
  • Employee assistance program
  • Health savings account
  • Tuition reimbursement

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.


* Pay rate of $17 an hour 

*Work hours: Open availability Monday-Friday, 8:00am-7:00pm; Saturday, 8:00am-4:30pm. Hours are non-negotiable and are based in the Eastern Time Zone. 40-hour weeks are scheduled during the open hours of the Logistics' Center.


Responsibilities

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication "scripts" when handling different topics
  • Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets

Skills

  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • Microsoft Office experience required


This job description is not intended to be all-inclusive. Employee may perform other related duties as delegated to meet the ongoing needs of PPS.


With Precision Pipeline Solutions in New Windsor, New York, you'll be working for one of the nation's fastest-growing private companies in the natural gas and electric utility contracting industry. Our mission at PPS is to be the premier provider of the development and implementation of single source, multi-dimensional, problem-solving techniques, driving the most effective SOLUTIONS to our utility clients. Our customers will choose us because of our diverse expertise, quality workmanship and reputation to provide the utmost degree of value.

Requirements

  • Your internet connection speed greater than or equal to a download rate of 200 Mbps and an upload rate of 50 Mbps
  • You can connect to your internet provider's service with a hard-wired connection?
  • You able to provide a professional setting while working that is free from noise or distraction?


Education:

  • High school or equivalent (Required)

Experience:

  • Customer service: 3 years (Required)
  • Call center: 3 years (Required)
  • Data entry: 1 year (Required)
  • Administrative: 1 year (Required)
  • English (Required)

Apply