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Remote Telephone Operator Jobs in Fishkill, NY (NOW HIRING)

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Remote Telephone Operator information

See Fishkill, NY salary details

$9

$17

$25

How much do remote telephone operator jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for remote telephone operator in Fishkill, NY is $17.82, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $19.42 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Telephone Operator, and why are they important?

To thrive as a Remote Telephone Operator, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Strong problem-solving abilities, patience, and professionalism help you stand out in handling diverse caller situations. These skills ensure efficient call handling, positive customer experiences, and effective resolution of inquiries or issues.

What are some common challenges faced by remote telephone operators and how can they be addressed?

Remote telephone operators often encounter challenges such as maintaining clear communication despite potential technical issues, managing high call volumes, and minimizing distractions in a home-based environment. To address these, it's important to have a reliable internet connection, invest in quality headsets, and set up a dedicated workspace free from interruptions. Additionally, staying organized and using call management software can help operators handle multiple tasks efficiently while maintaining professionalism.

What is the difference between Remote Telephone Operator vs Customer Service Representative?

AspectRemote Telephone OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentHome-based, call centers, or office settingsHome-based, call centers, or office settings
Industry UsageTelecommunications, emergency services, customer supportRetail, tech, banking, and various service industries
Job FocusHandling calls, routing, basic info provisionResolving customer issues, providing product info, support

While both roles involve communication via phone, Remote Telephone Operators primarily handle call routing and basic information, often in specialized industries like emergency services. Customer Service Representatives focus on resolving customer issues and providing support across diverse industries. Both roles require strong communication skills and can be performed remotely, but their core responsibilities differ.

What are remote telephone operators?

Remote telephone operators are professionals who manage incoming and outgoing calls for organizations or clients from a remote location, such as their home. They handle a variety of tasks including answering customer inquiries, directing calls, taking messages, and sometimes providing basic support or information. This role typically requires strong communication skills, the ability to multitask, and a reliable internet connection. Many companies hire remote telephone operators to provide flexible customer service coverage without the need for on-site staff.
What are popular job titles related to Remote Telephone Operator jobs in Fishkill, NY? For Remote Telephone Operator jobs in Fishkill, NY, the most frequently searched job titles are:
What job categories do people searching Remote Telephone Operator jobs in Fishkill, NY look for? The top searched job categories for Remote Telephone Operator jobs in Fishkill, NY are:
What cities near Fishkill, NY are hiring for Remote Telephone Operator jobs? Cities near Fishkill, NY with the most Remote Telephone Operator job openings:
Remote Telephone Operator jobs near you
Infographic showing various Remote Telephone Operator job openings in Fishkill, NY as of July 2026, with employment types broken down into 42% Full Time, 46% Part Time, 11% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $37,057 per year, or $17.8 per hour.
Remote Customer Service Representative

Remote Customer Service Representative

Precision Pipeline Solutions

New Windsor, NY • Remote

$17/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

Job description

Description

Applicants must reside in NY, CT or PA


Position Highlights:

  • 100% Paid training
  • Work From Home
  • Medical, Dental & Vision Insurance
  • 401k with company match
  • 9 Paid Holidays
  • Paid time off
  • Sick Time
  • $750 Referral Bonus Program
  • Voluntary Short/Long Term Disability
  • Voluntary Life Insurance
  • Employee assistance program
  • Health savings account
  • Tuition reimbursement

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.


* Pay rate of $17 an hour 

*Work hours: Open availability Monday-Friday, 8:00am-7:00pm; Saturday, 8:00am-4:30pm. Hours are non-negotiable and are based in the Eastern Time Zone. 40-hour weeks are scheduled during the open hours of the Logistics' Center.


Responsibilities

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication "scripts" when handling different topics
  • Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets

Skills

  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • Microsoft Office experience required


This job description is not intended to be all-inclusive. Employee may perform other related duties as delegated to meet the ongoing needs of PPS.


With Precision Pipeline Solutions in New Windsor, New York, you'll be working for one of the nation's fastest-growing private companies in the natural gas and electric utility contracting industry. Our mission at PPS is to be the premier provider of the development and implementation of single source, multi-dimensional, problem-solving techniques, driving the most effective SOLUTIONS to our utility clients. Our customers will choose us because of our diverse expertise, quality workmanship and reputation to provide the utmost degree of value.

Requirements

  • Your internet connection speed greater than or equal to a download rate of 200 Mbps and an upload rate of 50 Mbps
  • You can connect to your internet provider's service with a hard-wired connection?
  • You able to provide a professional setting while working that is free from noise or distraction?


Education:

  • High school or equivalent (Required)

Experience:

  • Customer service: 3 years (Required)
  • Call center: 3 years (Required)
  • Data entry: 1 year (Required)
  • Administrative: 1 year (Required)
  • English (Required)

Apply