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Remote Customer Service Rep Self Storage Jobs in Raleigh, NC

HMG Careers

Remote Customer Service and Sales

Durham, NC · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Customer Service and Sales

Cary, NC · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Nexora Talent

Remote- Customer Experience Service

Raleigh, NC · Remote

$15.50 - $21.25/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

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How much do remote customer service rep self storage jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for remote customer service rep self storage in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What does a Remote Customer Service Rep for Self Storage do?

A Remote Customer Service Representative for Self Storage assists customers with inquiries about renting storage units, making payments, and resolving issues, all from a remote location, usually at home. They handle phone calls, emails, and sometimes live chat to provide information about unit availability, prices, policies, and help customers with online bookings or account management. Their goal is to ensure a positive customer experience by offering helpful support and addressing concerns promptly. They may also process reservations, handle billing questions, and escalate complex issues to on-site staff or management as needed.

What are the key skills and qualifications needed to thrive as a Remote Customer Service Rep in Self Storage, and why are they important?

To excel as a Remote Customer Service Rep in Self Storage, you need strong communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with CRM software, call center tools, and self-storage management platforms is typically required. Outstanding interpersonal skills, patience, and the ability to work independently set top performers apart in this role. These competencies ensure efficient customer support, high satisfaction, and effective remote operations in a competitive industry.

How does a remote customer service rep for self storage typically collaborate with on-site staff to resolve customer issues?

As a remote customer service rep in self storage, you frequently coordinate with on-site managers and maintenance teams to address customer needs, such as unit access or facility-related concerns. Communication usually occurs via phone, email, or centralized ticketing systems. Building strong relationships with local staff is key to ensuring that customer requests are handled promptly and accurately, even when you are not physically present. Clear documentation and proactive follow-up are essential practices for successful collaboration in this role.

What is the difference between Remote Customer Service Rep Self Storage vs Remote Customer Service Rep E-commerce?

AspectRemote Customer Service Rep Self StorageRemote Customer Service Rep E-commerce
CredentialsHigh school diploma or equivalent, customer service experienceHigh school diploma or equivalent, customer service experience
Work EnvironmentSelf storage company, customer inquiries about storage unitsE-commerce company, handling online order inquiries
Industry UsageCommon in storage and real estate industriesCommon in retail and online shopping sectors
Search & Comparison IntentPeople comparing storage customer service rolesPeople comparing online retail customer service roles

The main difference between Remote Customer Service Rep Self Storage and Remote Customer Service Rep E-commerce lies in the industry focus and typical customer inquiries. Self storage reps handle questions related to storage units and facility policies, while E-commerce reps assist with online orders and product issues. Both roles require similar credentials and work environments, but they serve different customer needs within their respective industries.

What are the most commonly searched types of Customer Service Rep Self Storage jobs in Raleigh, NC? The most popular types of Customer Service Rep Self Storage jobs in Raleigh, NC are:
What are popular job titles related to Remote Customer Service Rep Self Storage jobs in Raleigh, NC? For Remote Customer Service Rep Self Storage jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service Rep Self Storage jobs in Raleigh, NC look for? The top searched job categories for Remote Customer Service Rep Self Storage jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Customer Service Rep Self Storage jobs? Cities near Raleigh, NC with the most Remote Customer Service Rep Self Storage job openings:
Remote Customer Service Rep Self Storage jobs near you
Infographic showing various Remote Customer Service Rep Self Storage job openings in Raleigh, NC as of July 2026, with employment types broken down into 74% Full Time, 22% Part Time, 1% Temporary, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $38,006 per year, or $18.3 per hour.

Customer Service Representative

Southern Pest Solutions, Inc

Pittsboro, NC • Remote

$20/hr

Full-time

PTO

Re-posted 2 days ago

Job description

Benefits:
  • Paid time off
  • Bonus based on performance
  • Company parties
  • Opportunity for advancement
  • Profit sharing
  • Training & development

About the Role:
Customer Service & Operations RepresentativeSouthern Pest Solutions, Inc., Pittsboro, NC Full-Time | Monday - Friday, 9:00 AM - 5:00 PM

At a Glance: The Opportunity

  • Legitimate Local Work-From-Home: Transition to a fully remote home office role following a successful in-person training period in Pittsboro.
  • Servicing the Triangle: Join a trusted, locally-owned company that has served the Raleigh, Durham, and Chapel Hill areas for over 15 years.
  • Relationship-Based Work: No cold calling or corporate scripts. You will be the primary point of contact for a loyal, long-standing client base that values personal connection.
  • Technology-Driven: Master GorillaDesk, the leading-edge platform/software we use to manage our entire operation.
About the Role: The "Anti-Big-Box" Experience
At Southern Pest Solutions, we aren’t just looking for someone to answer phones; we are looking for a key member of our tight-knit team who understands that "local" means "personal." Unlike large corporate pest control companies, we treat our customers like family. You will often be the very first and very last impression a customer has of our company.
Our Culture: We aren’t just a business, we are a local family. When we aren’t helping customers, you might find us managing our five-acre farm or wrangling our latest crew of foster dogs. We value people who bring that same neighborly spirit to their work. Your mission is to provide a service experience that combines high-level competence with genuine warmth. We pride ourselves on the relationships we’ve built, some spanning over a decade, and we need a representative who will protect and grow that rapport.
A Day in the Life: High-Volume Excellence
This is a high-speed role that requires you to stay calm and organized under pressure. On a typical day, you might manage:
  • 40 to 60 incoming phone calls.
  • 20+ active text message threads.
  • A constant stream of emails across GorillaDesk and Outlook.
The Core of the Job: GorillaDesk Mastery
This position is highly technical and centered entirely around GorillaDesk, our "Command Center."
  • Platform-First Workflow: You will spend your entire day inside GorillaDesk, managing customer accounts, service history, invoicing, and scheduling.
  • The Training Roadmap: We don't just throw you in the deep end. Your first month will be a structured journey through our custom-built simulation program and official GorillaDesk onboarding, ensuring you feel like a pro before you ever handle a live account solo.
  • Logistics & Routing: You will eventually learn to use powerful mapping tools to assist in routing our field technicians, ensuring our service delivery is as efficient as possible.
Responsibilities & Expectations
  • Professional Phone Management: Handle incoming calls with speed and organization. You must navigate interactions efficiently while making the customer feel heard and valued.
  • The "Clean Slate" Commitment: Our business hours end at 5:00 PM, but our commitment to the customer doesn’t end until the work is done. You will follow proven routines to ensure all messages, texts, and work orders from the day are processed and replied to before signing off. We start every morning with a clean slate.
  • Organizational Excellence: Maintain a meticulously organized inbox. We use a system of flagging and clearing emails to ensure the entire team stays on the same page.
Requirements & Qualifications
This role is a perfect fit if:

  • You have unwavering reliability. As a vital member of a small team, your presence is critical. You must be willing and able to work every scheduled day.
  • You possess the "SPS Personality," friendly, polite, polished, and genuinely helpful.
  • You have a strong memory and high attention to detail.
  • You are technically proficient with software, email, and modern phone systems.
This role is NOT for you if:

  • You need to multitask with childcare or other personal responsibilities during work hours.
  • You prefer to "wing it" rather than follow a structured checklist or routine.
  • You do not have a dedicated, quiet space free of background noise.
Work Environment & Logistics
  • Training Phase: Initial training is conducted in-person at our home office in Pittsboro (typically 2 weeks to 2 months).
  • Remote Work: Once training is complete, this becomes a work-from-home position.
  • Professional Home Office Standards: You must have a consistently quiet and organized environment. There can be no background noise (pets, babies, children, etc.) heard by clients.
  • Technical Setup: Applicants should have high-speed internet and a dedicated workspace. A noise-canceling headset and a dual-monitor setup are highly recommended for navigating our systems effectively.
  • Ongoing Travel: Occasional travel to the home office for team meetings is required. Travel time and fuel costs for these trips are the responsibility of the employee.
Benefits
  • Paid Sick Time, PTO, and Paid Holidays (All available after 1 year of employment).
  • The opportunity to work with a positive, supportive team in a stable, locally-owned business.
How to Apply
To demonstrate your attention to detail, please follow these instructions exactly:
  1. Send your resume and a brief introduction to [Insert Email Address].
  2. You must include the word "Gorilla" in the subject line of your email. Southern Pest Solutions, Inc. is an equal opportunity employer. We look forward to finding the right fit for our family.


This is a remote position.