ZipRecruiter

Log In

2

Remote Customer Service Manufacturing Jobs in Worcester, MA

TechData Service Company LLC

Be Seen First

TEMP Remote Sr. Manager, GMP manufacturing- (37609761)

Waltham, MA · Remote

$91 - $111/hr

Remote Hours: 40/week Job ID: 37609761 Hourly Rate : Up to $111/hr. W2 Skills * Advanced knowledge of GMP manufacturing and/or market release of pharmaceutical dosage form and/or combination products.

New

next page

Showing results 1-20

All JobsCustomer Service Manufacturing JobsRemote Customer Service Manufacturing JobsRemote Customer Service Manufacturing Jobs in Worcester, MA

Remote Customer Service Manufacturing information

See Worcester, MA salary details

$9

$18

$26

How much do remote customer service manufacturing jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for remote customer service manufacturing in Worcester, MA is $18.76, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $20.87 per hour, depending on experience, location, and employer.

What is a remote customer service manufacturing?

A Remote Customer Service Manufacturing job involves assisting customers with inquiries, issues, or orders related to manufacturing products, all while working from a remote location. Employees in this role may handle phone calls, emails, and chat support to resolve problems, provide product information, and coordinate with other departments such as production or shipping. They play a key role in ensuring customer satisfaction by providing timely and accurate support. Strong communication skills, familiarity with manufacturing processes, and proficiency with customer service software are usually required.

What are the key skills and qualifications needed to thrive as a remote customer service manufacturing?

To thrive as a Remote Customer Service Representative in Manufacturing, you need strong product knowledge, problem-solving abilities, and experience with customer support, often supported by a high school diploma or higher. Familiarity with CRM software, order management systems, and communication platforms is typically required. Exceptional communication, patience, and attention to detail enable you to resolve issues efficiently and maintain customer satisfaction. These skills ensure smooth customer interactions, accurate order processing, and a positive brand reputation in a competitive industry.

How does a remote customer service role in manufacturing differ from traditional customer service positions?

In a Remote Customer Service role within the manufacturing industry, you'll often handle inquiries related to product specifications, order tracking, and technical troubleshooting for industrial clients. Unlike traditional customer service, this position requires a deeper understanding of manufacturing processes and supply chain logistics. You’ll frequently collaborate with engineering, production, and logistics teams to resolve issues efficiently. Effective communication and problem-solving skills are critical, as you'll be the bridge between customers and internal departments, ensuring timely and accurate solutions.

What is the difference between Remote Customer Service Manufacturing vs Remote Technical Support Manufacturing?

AspectRemote Customer Service ManufacturingRemote Technical Support Manufacturing
Required CredentialsHigh school diploma or equivalent; customer service experienceTechnical certifications or knowledge of manufacturing equipment
Work EnvironmentCall centers, online chat, email supportRemote troubleshooting, diagnostics, and technical assistance
Employer & Industry UsageManufacturing companies, customer service centersManufacturing firms, technical support departments
Common Search & Comparison IntentCustomer service roles in manufacturingTechnical support roles in manufacturing

Remote Customer Service Manufacturing focuses on assisting customers with inquiries, orders, and general support, while Remote Technical Support Manufacturing involves troubleshooting technical issues related to manufacturing equipment or processes. Both roles require communication skills, but technical support demands more specialized technical knowledge. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What are popular job titles related to Remote Customer Service Manufacturing jobs in Worcester, MA?

For Remote Customer Service Manufacturing jobs in Worcester, MA, the most frequently searched job titles are:

What job categories do people searching Remote Customer Service Manufacturing jobs in Worcester, MA look for?

The top searched job categories for Remote Customer Service Manufacturing jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Remote Customer Service Manufacturing jobs?

Cities near Worcester, MA with the most Remote Customer Service Manufacturing job openings:

Remote Customer Service Manufacturing jobs near you
Infographic showing various Remote Customer Service Manufacturing job openings in Worcester, MA as of June 2026, with employment types broken down into 80% Full Time, 3% Part Time, 2% Temporary, and 15% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $39,012 per year, or $18.8 per hour.

Remote Customer Service & Sales Representative

McQuade Organization

Babson Park, MA • Remote

Full-time

Re-posted 5 days ago

Job description

  1. Provide professional customer service and support to clients
  2. Conduct virtual client appointments and consultations
  3. Identify client needs and recommend appropriate benefit solutions
  4. Educate clients on available programs and coverage options
  5. Follow established customer service and sales processes
  6. Complete client enrollment and follow-up activities
  7. Maintain accurate client records and documentation
  8. Participate in virtual team meetings, training, and coaching
  9. Work toward individual and team performance goals
  1. Strong verbal and written communication skills
  2. Reliable, professional, and organized
  3. Comfortable working in a remote environment
  4. Willing to complete required state licensing
  5. Own a laptop/desktop, reliable internet, and a quiet workspace

Apply