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Remote Customer Service Manufacturing Jobs in Reading, MA

HB Travels

Customer Support Agent - Remote

Nashua, NH · Remote

$30K - $70K/yr

Excellent customer service and interpersonal skills * Strong attention to detail * Organized and ... Remote Environment: Complete your responsibilities from a remote setting * Flexible Scheduling:

HB Travels

Customer Support Agent - Remote

Nashua, NH · Remote

$19 - $25.25/hr

Excellent customer service and interpersonal skills * Strong attention to detail * Organized and ... Remote Environment: Complete your responsibilities from a remote setting * Flexible Scheduling:

Nexora Talent

Remote Client Experience Specialist

Boston, MA · Remote

$18.50 - $24.50/hr

Previous experience in customer service, hospitality, sales, coordination, or travel is a plus but ... Remote Schedule: Flexible / Part-Time Industry: Travel amp; Hospitality Experience Level ...

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All JobsCustomer Service Manufacturing JobsRemote Customer Service Manufacturing JobsRemote Customer Service Manufacturing Jobs in Reading, MA

Remote Customer Service Manufacturing information

See Reading, MA salary details

$10

$19

$28

How much do remote customer service manufacturing jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for remote customer service manufacturing in Reading, MA is $19.83, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $22.07 per hour, depending on experience, location, and employer.

What is a remote customer service manufacturing?

A Remote Customer Service Manufacturing job involves assisting customers with inquiries, issues, or orders related to manufacturing products, all while working from a remote location. Employees in this role may handle phone calls, emails, and chat support to resolve problems, provide product information, and coordinate with other departments such as production or shipping. They play a key role in ensuring customer satisfaction by providing timely and accurate support. Strong communication skills, familiarity with manufacturing processes, and proficiency with customer service software are usually required.

What are the key skills and qualifications needed to thrive as a remote customer service manufacturing?

To thrive as a Remote Customer Service Representative in Manufacturing, you need strong product knowledge, problem-solving abilities, and experience with customer support, often supported by a high school diploma or higher. Familiarity with CRM software, order management systems, and communication platforms is typically required. Exceptional communication, patience, and attention to detail enable you to resolve issues efficiently and maintain customer satisfaction. These skills ensure smooth customer interactions, accurate order processing, and a positive brand reputation in a competitive industry.

How does a remote customer service role in manufacturing differ from traditional customer service positions?

In a Remote Customer Service role within the manufacturing industry, you'll often handle inquiries related to product specifications, order tracking, and technical troubleshooting for industrial clients. Unlike traditional customer service, this position requires a deeper understanding of manufacturing processes and supply chain logistics. You’ll frequently collaborate with engineering, production, and logistics teams to resolve issues efficiently. Effective communication and problem-solving skills are critical, as you'll be the bridge between customers and internal departments, ensuring timely and accurate solutions.

What is the difference between Remote Customer Service Manufacturing vs Remote Technical Support Manufacturing?

AspectRemote Customer Service ManufacturingRemote Technical Support Manufacturing
Required CredentialsHigh school diploma or equivalent; customer service experienceTechnical certifications or knowledge of manufacturing equipment
Work EnvironmentCall centers, online chat, email supportRemote troubleshooting, diagnostics, and technical assistance
Employer & Industry UsageManufacturing companies, customer service centersManufacturing firms, technical support departments
Common Search & Comparison IntentCustomer service roles in manufacturingTechnical support roles in manufacturing

Remote Customer Service Manufacturing focuses on assisting customers with inquiries, orders, and general support, while Remote Technical Support Manufacturing involves troubleshooting technical issues related to manufacturing equipment or processes. Both roles require communication skills, but technical support demands more specialized technical knowledge. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What are popular job titles related to Remote Customer Service Manufacturing jobs in Reading, MA?

For Remote Customer Service Manufacturing jobs in Reading, MA, the most frequently searched job titles are:

What job categories do people searching Remote Customer Service Manufacturing jobs in Reading, MA look for?

The top searched job categories for Remote Customer Service Manufacturing jobs in Reading, MA are:

What cities near Reading, MA are hiring for Remote Customer Service Manufacturing jobs?

Cities near Reading, MA with the most Remote Customer Service Manufacturing job openings:

Remote Customer Service Manufacturing jobs near you

Customer Service Sales Representative

Zuzick & Associates

Lowell, MA • Remote

Full-time

Re-posted 15 days ago

Job description

Our company is looking to add multiple customer service positions to our growing team of remote representatives. This is a full time position with upwards mobility and the ability to work from home! We service union and association members by matching clients to the products and services they receive as part of their benefits packages. Our international company has over 65 years of service and works privately with over 30,000 unions, credit unions and associations in the United States alone. Our company culture is structured off of teamwork, ownership, and involvement to support a healthy and positive workforce. We are looking for the best candidates with a great attitude, who are passionate about their careers and income.

Daily responsibilities include:

  • Inbound and outbound calling to schedule new appointments
  • Client policy reviews and new enrollments
  • Servicing requested benefits for clients
  • Organizing and managing daily workflow and processes

Required Skills:

  • Excellent communication and customer service skills
  • Strong organization and attention to details
  • Customer oriented/people person
  • Ability to work independently with the support of management

Benefits Include:

  • Full training provided
  • 100% Virtual Work from Home
  • Career growth and advancement opportunities
  • Weekly pay, compounding bonuses, and residual income
  • Union benefits with the OPEIU, Local 277
  • First year agent average 65k
  • First year manager average 90-120k

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