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Remote Customer Service Manufacturing Jobs in Reading, MA

Zinier

Customer Support Associate (Remote)

Boston, MA · Remote

$18 - $24.50/hr

... run our manufacturing factories, ensure that we get healthcare service, and provide us with ... We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ...

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All JobsCustomer Service Manufacturing JobsRemote Customer Service Manufacturing JobsRemote Customer Service Manufacturing Jobs in Reading, MA

Remote Customer Service Manufacturing information

See Reading, MA salary details

$10

$19

$28

How much do remote customer service manufacturing jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for remote customer service manufacturing in Reading, MA is $19.83, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $22.07 per hour, depending on experience, location, and employer.

How does a remote customer service role in manufacturing differ from traditional customer service positions?

In a Remote Customer Service role within the manufacturing industry, you'll often handle inquiries related to product specifications, order tracking, and technical troubleshooting for industrial clients. Unlike traditional customer service, this position requires a deeper understanding of manufacturing processes and supply chain logistics. You’ll frequently collaborate with engineering, production, and logistics teams to resolve issues efficiently. Effective communication and problem-solving skills are critical, as you'll be the bridge between customers and internal departments, ensuring timely and accurate solutions.

What is the difference between Remote Customer Service Manufacturing vs Remote Technical Support Manufacturing?

AspectRemote Customer Service ManufacturingRemote Technical Support Manufacturing
Required CredentialsHigh school diploma or equivalent; customer service experienceTechnical certifications or knowledge of manufacturing equipment
Work EnvironmentCall centers, online chat, email supportRemote troubleshooting, diagnostics, and technical assistance
Employer & Industry UsageManufacturing companies, customer service centersManufacturing firms, technical support departments
Common Search & Comparison IntentCustomer service roles in manufacturingTechnical support roles in manufacturing

Remote Customer Service Manufacturing focuses on assisting customers with inquiries, orders, and general support, while Remote Technical Support Manufacturing involves troubleshooting technical issues related to manufacturing equipment or processes. Both roles require communication skills, but technical support demands more specialized technical knowledge. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What is a remote customer service manufacturing?

A Remote Customer Service Manufacturing job involves assisting customers with inquiries, issues, or orders related to manufacturing products, all while working from a remote location. Employees in this role may handle phone calls, emails, and chat support to resolve problems, provide product information, and coordinate with other departments such as production or shipping. They play a key role in ensuring customer satisfaction by providing timely and accurate support. Strong communication skills, familiarity with manufacturing processes, and proficiency with customer service software are usually required.

What are the key skills and qualifications needed to thrive as a remote customer service manufacturing?

To thrive as a Remote Customer Service Representative in Manufacturing, you need strong product knowledge, problem-solving abilities, and experience with customer support, often supported by a high school diploma or higher. Familiarity with CRM software, order management systems, and communication platforms is typically required. Exceptional communication, patience, and attention to detail enable you to resolve issues efficiently and maintain customer satisfaction. These skills ensure smooth customer interactions, accurate order processing, and a positive brand reputation in a competitive industry.

What are popular job titles related to Remote Customer Service Manufacturing jobs in Reading, MA?

For Remote Customer Service Manufacturing jobs in Reading, MA, the most frequently searched job titles are:

What job categories do people searching Remote Customer Service Manufacturing jobs in Reading, MA look for?

The top searched job categories for Remote Customer Service Manufacturing jobs in Reading, MA are:

What cities near Reading, MA are hiring for Remote Customer Service Manufacturing jobs?

Cities near Reading, MA with the most Remote Customer Service Manufacturing job openings:

Remote Customer Service Manufacturing jobs near you

Director, Client Services - Manufacturing Sales Services Division

demandDrive

Waltham, MA • On-site, Remote

$110K - $115K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Job description

About the Company: demandDrive is a growth-focused go-to-market agency that helps B2B organizations accelerate pipeline and revenue through integrated sales, marketing, and revenue operations solutions. We partner with companies ranging from emerging businesses to enterprise brands to design and execute customized programs that align strategy, technology, and execution across the full customer journey. Our services include sales development, demand generation, digital marketing, website development, CRM optimization, and GTM systems support - all built to deliver measurable business outcomes. At our core, we combine smart technology, data-driven processes, and talented people to help clients grow faster and operate more efficiently.
About the Position: Director, Client Services - Manufacturing Sales Services Division
demandDrive is seeking a proven client services leader to oversee and scale our Manufacturing Sales Services Division. The Director of Client Services will be responsible for managing the delivery of sales services, ensuring client success from onboarding through execution, and developing the processes and teams that enable exceptional client outcomes. This highly visible role will collaborate closely with executive leadership and cross-functional teams to shape the future of demandDrive's client services offering.
Key Responsibilities
  • Client Onboarding & Success
    • Oversee the launch of new client engagements, ensuring smooth transitions from sales to service delivery.
    • Utilize industry experience to serve as an executive sponsor for key accounts, building and maintaining strong client relationships.
  • Division Leadership & Team Management
    • Lead, mentor, and grow client-facing delivery teams responsible for executing sales services programs.
    • Establish performance goals and accountability standards across the division.
  • Process Improvement & Operational Excellence
    • Evaluate and enhance client launch materials, reporting frameworks, and communication templates.
    • Drive improvements in weekly and monthly reporting to deliver clarity, insight, and consistency.
    • Identify opportunities for automation, scalability, and margin improvement.
  • Strategic Impact
    • Partner with executive leadership to define the long-term vision and strategy for Sales Services.
    • Track division KPIs, including client satisfaction, retention, and financial performance.
    • Recommend new processes, technologies, or service enhancements that strengthen delivery and results.

Required Skills and Qualifications
  • 10+ years of progressive experience in client services, sales operations, or service delivery leadership, ideally in B2B or agency environments.
  • 5 + Experience in industrial manufacturing across multiple industries.
  • Proven success managing client-facing teams and scaling service delivery organizations.
  • Strong track record of improving processes and delivering measurable client outcomes.
  • Excellent leadership, communication, and relationship management skills.
  • Data-driven mindset with experience developing and interpreting client performance reports.
  • Ability to thrive in a high-growth, fast-paced environment with evolving client needs.

This position description is intended to be dynamic and subject to change. Position requirements and essential functions may be altered from time to time based on the needs of the organization and department. This position may be required to execute special projects or other related duties on occasion.
Compensation & Benefits
  • Remote or hybrid work model (depending on proximity to HQ in Waltham, MA - must reside in the U.S.).
  • Annual salary + bonus (salary range: $110,000 - $115,000).
  • Health coverage and other health & wellness benefits via BCBS, vision care, dental coverage (Delta Dental), paid paternity & maternity leave, life & disability insurance, 401(k) matching.
  • Paid time-off and 14 paid holidays.
  • Positive team culture.
  • Company laptop, full tech stack, tools, and other resources provided by demandDrive.

Apply