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Remote Customer Service Manager Jobs in Thompson, CT

HMG Careers

Remote Insurance Agent

Norwich, CT · Remote

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ... Work closely with your manager to set goals and achieve them

New

MAPFRE

Claim Rep I, PD (Hybrid or Remote)

Webster, MA · On-site +1

$75K/yr

Identify customer needs and service opportunities, responding with urgency and care * Demonstrate ... Utilize claims systems and tools to manage assigned caseload effectively * Contact relevant parties ...

Lotto.com

CRM Manager

Hopkinton, MA · On-site +1

... services, pensions for firefighters, assistance programs for seniors, road maintenance, and much ... Manager/ CRM Manager / Ad tech Account Manager or similar rolesFast learner who can understand ...

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All JobsCustomer Service JobsRemote Customer Service Manager JobsRemote Customer Service Manager Jobs in Thompson, CT

Remote Customer Service Manager information

See Thompson, CT salary details

$24.6K

$58.2K

$101.3K

How much do remote customer service manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for remote customer service manager in Thompson, CT is $58,193.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,100.00 and $70,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote customer service manager?

To succeed as a Remote Customer Service Manager, you need experience in customer service leadership, strong problem-solving abilities, and a relevant bachelor's degree or equivalent work experience. Familiarity with customer relationship management (CRM) software, help desk platforms, and remote communication tools is often required, and certifications in areas like project management or customer experience can be beneficial. Exceptional communication, empathy, and team leadership skills help individuals excel in training, motivating, and managing remote teams. These competencies are vital for maintaining high service standards, fostering team cohesion, and ensuring optimal customer satisfaction in a virtual work environment.

What is a remote customer service manager?

A Remote Customer Service Manager oversees a team of customer service representatives, ensuring customer inquiries and issues are handled efficiently while working from a remote location. They develop service strategies, monitor performance metrics, train staff, and implement improvements to enhance customer satisfaction. Utilizing digital communication tools, they coordinate team activities, resolve escalated concerns, and ensure company policies are followed. Effective leadership, strong communication skills, and experience in customer support are key to success in this role.

What are typical daily responsibilities for a remote customer service manager?

A Remote Customer Service Manager typically oversees a distributed team, monitors performance metrics, and ensures that customer inquiries are resolved efficiently and professionally. Daily tasks often include conducting virtual team meetings, coaching agents, reviewing customer feedback, and collaborating with other departments to resolve escalated issues. The role also involves updating training materials, analyzing call and email data to identify areas for improvement, and implementing best practices for remote work. Managing time zones, fostering team engagement, and ensuring communication flows smoothly are key aspects of this position.

What are the most commonly searched types of Remote Customer Service jobs in Thompson, CT? The most popular types of Remote Customer Service jobs in Thompson, CT are:
What are popular job titles related to Remote Customer Service Manager jobs in Thompson, CT? For Remote Customer Service Manager jobs in Thompson, CT, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service Manager jobs in Thompson, CT look for? The top searched job categories for Remote Customer Service Manager jobs in Thompson, CT are:
What cities near Thompson, CT are hiring for Remote Customer Service Manager jobs? Cities near Thompson, CT with the most Remote Customer Service Manager job openings:
Remote Customer Service Manager jobs near you
Infographic showing various Remote Customer Service Manager job openings in Thompson, CT as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $58,193 per year, or $28 per hour.

Remote Insurance Agent

HMG Careers

Norwich, CT • Remote

$69K/yr

Full-time

Medical, Dental

Posted 2 days ago

New

Job description

Remote Insurance Representative | Flexible Schedule | Commission-Based

This position offers flexible work hours and clear paths for advancement into leadership and management. You will work remotely, serving clients by providing guidance and protection solutions for individuals and families.

What We Offer
  • Remote, work-from-home career
  • Average first-year earnings of $69K through commissions and bonuses
  • Increased earning potential in later years through performance and renewals
  • Residual income opportunities through client renewals
  • Unionized position with stock options
  • Comprehensive benefits package including medical, dental, and prescription coverage
  • Ongoing training and mentorship from experienced managers
  • High-quality leads provided with no cold calling friends or family
  • Flexible scheduling within a career-focused structure
  • Advancement and recognition opportunities with promotion from within
  • Supportive and collaborative virtual team environment
Qualities We Value
  • Willingness to learn and be coached through structured training
  • Friendly, outgoing, and professional communication style
  • Genuine desire to help others by providing guidance and solutions
  • Strong verbal communication and relationship-building skills
  • Sales or customer service experience is helpful but not required
Qualifications
  • Laptop or desktop computer with a working camera
  • Insurance license required or willingness to obtain one
  • Basic computer skills
  • Must reside in North America including the United States or Canada
  • We do not hire candidates residing outside North America
Responsibilities
  • Contact provided leads to schedule virtual meetings with clients
  • Present benefit programs and assist clients with enrollment
  • Build and maintain strong client relationships
  • Work closely with your manager to set goals and achieve them