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Remote Customer Service Manager Jobs in Thompson, CT

Liveops

Remote Customer Service Agent

Cranston, RI · Remote

$15.25 - $20.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

UnitedHealth Group

Customer Service Representative

Auburn, MA · Remote

$16 - $21.75/hr

This position is Remote in Auburn, MA. You will have the flexibility to work remotely* as you take ... Under direct supervision, assists patients through management of incoming calls related to various ...

Accounting Fly

Remote Tax Manager

Stafford, CT · Remote

$150K - $170K/yr

Job Title: Remote Tax Manager Job ID: 1050602 Date Posted: June 30, 2026 Employment Type ... advisory services, not just compliance. * Credentials: Active CPA, EA, JD, or LLM in Tax.

MAPFRE

Claim Rep I, PD (Hybrid or Remote)

Webster, MA · On-site +1

$75K/yr

Identify customer needs and service opportunities, responding with urgency and care * Demonstrate ... Utilize claims systems and tools to manage assigned caseload effectively * Contact relevant parties ...

HMG Careers

Remote Sales Rep

Worcester, MA · Remote

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ... Work closely with your manager to set goals and achieve them

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All JobsCustomer Service JobsRemote Customer Service Manager JobsRemote Customer Service Manager Jobs in Thompson, CT

Remote Customer Service Manager information

See Thompson, CT salary details

$24.6K

$58.2K

$101.3K

How much do remote customer service manager jobs pay per year?

As of Jul 18, 2026, the average yearly pay for remote customer service manager in Thompson, CT is $58,193.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,100.00 and $70,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Remote Customer Service Manager position, and why are they important?

To succeed as a Remote Customer Service Manager, you need experience in customer service leadership, strong problem-solving abilities, and a relevant bachelor's degree or equivalent work experience. Familiarity with customer relationship management (CRM) software, help desk platforms, and remote communication tools is often required, and certifications in areas like project management or customer experience can be beneficial. Exceptional communication, empathy, and team leadership skills help individuals excel in training, motivating, and managing remote teams. These competencies are vital for maintaining high service standards, fostering team cohesion, and ensuring optimal customer satisfaction in a virtual work environment.

What is a Remote Customer Service Manager job?

A Remote Customer Service Manager oversees a team of customer service representatives, ensuring customer inquiries and issues are handled efficiently while working from a remote location. They develop service strategies, monitor performance metrics, train staff, and implement improvements to enhance customer satisfaction. Utilizing digital communication tools, they coordinate team activities, resolve escalated concerns, and ensure company policies are followed. Effective leadership, strong communication skills, and experience in customer support are key to success in this role.

What are typical daily responsibilities for a Remote Customer Service Manager?

A Remote Customer Service Manager typically oversees a distributed team, monitors performance metrics, and ensures that customer inquiries are resolved efficiently and professionally. Daily tasks often include conducting virtual team meetings, coaching agents, reviewing customer feedback, and collaborating with other departments to resolve escalated issues. The role also involves updating training materials, analyzing call and email data to identify areas for improvement, and implementing best practices for remote work. Managing time zones, fostering team engagement, and ensuring communication flows smoothly are key aspects of this position.

What are the most commonly searched types of Remote Customer Service jobs in Thompson, CT? The most popular types of Remote Customer Service jobs in Thompson, CT are:
What are popular job titles related to Remote Customer Service Manager jobs in Thompson, CT? For Remote Customer Service Manager jobs in Thompson, CT, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service Manager jobs in Thompson, CT look for? The top searched job categories for Remote Customer Service Manager jobs in Thompson, CT are:
What cities near Thompson, CT are hiring for Remote Customer Service Manager jobs? Cities near Thompson, CT with the most Remote Customer Service Manager job openings:
Remote Customer Service Manager jobs near you
Infographic showing various Remote Customer Service Manager job openings in Thompson, CT as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $58,193 per year, or $28 per hour.

Remote Customer Service Representative

Test of Time Plumbing Heating Air & Electrical

Worcester, MA • Remote

$22 - $27/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

Remote Customer Service Representative

Test of Time Plumbing Heating Air & Electrical means choosing a company that upholds honesty, professionalism, and a deep-rooted family ethos. With a trusted presence in the Greater Boston and Metro West areas since 1976, we're recognized for our integrity and excellence in service.

We are currently looking for a Remote Customer Service Representative to join our growing team. This position gives you the opportunity to gain valuable office experience providing customer service over the phone. Apply today to learn more and see if this could be the right fit for you!

Summary/Objective

This full-time Customer Service Representative is responsible for delivering exceptional customer service by handling incoming inquiries, addressing customer concerns, resolving issues, and scheduling service and maintenance appointments. This role requires strong communication skills, patience, attention to detail, and the ability to multitask in a fast-paced environment. Additional responsibilities include making outbound calls, supporting customer follow-up efforts, and assisting with maintaining efficient technician schedules to ensure a positive customer experience and smooth daily operations.

Pay: $22-$27/hour, depending on experience

Benefits

  • Medical, Dental, and Vision Insurance (50% employer-paid for employee)

  • Company-paid Long-Term Disability (LTD)

  • Company-paid $50,000 Life Insurance

  • Aflac Accident Insurance Available

  • 401(k) with 5% company match after 6 months

  • Birthday Bonus (equivalent to 8 hours of pay)

  • Paid Vacation:

    • 2 weeks during the first year

    • 3 weeks after 1-4 years

    • 4 weeks after 5+ years

  • Sick Time (40 hours for full-time employees)

  • Bereavement Leave (3 days)

  • Tuition Reimbursement ($500/year)

Hours: Monday through Friday, 7:00 a.m.-3:30 p.m. On-call rotation is 1 week every 4 weeks.

Job Duties & Responsibilities

  • Interact with customers via telephone, email, or in person to provide support and information on products or services

  • Maintain technicians' daily schedules

  • Maintain customer accounts and record detailed customer interactions

  • Keep customers informed of technicians' schedules and estimated arrival times

  • Resolve customer concerns and answer questions to the best of your ability

  • Follow company communication procedures, guidelines, and policies

  • Perform other related duties as assigned

Required Qualifications & Attributes

  • 3+ years of ServiceTitan experience

  • Trade industry experience preferred (HVAC, Electrical, or Plumbing)

  • High school diploma or GED

  • Ability to multitask, prioritize, and manage time effectively

  • Excellent communication skills and active listening abilities