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Remote Customer Service Manager Jobs in Romeoville, IL

Globe Life Insurance

Be Seen First

Remote Customer Sales and Support Representative (Entry-Level)

Joliet, IL · Remote

$60K - $80K/yr

Remote Customer Sales and Support Representative (Entry-Level) 100% Remote | United States & Canada ... Clearly explain products, services, and available coverage * Support clients throughout the ...

New

NTT DATA Services

Customer Care Associate

Chicago, IL · Remote

$19/hr

Basic Qualifications: * 1 year experience (WAH) remote customer service (Call Center environment ... Collaborating with management or other team members as appropriate to proactively address service ...

NTT DATA Services

Customer Care Associate

Chicago, IL · Remote

$19/hr

Basic Qualifications: * 1 year experience (WAH) remote customer service (Call Center environment ... Collaborating with management or other team members as appropriate to proactively address service ...

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Remote Customer Service Manager information

See Romeoville, IL salary details

$25K

$59.1K

$103K

How much do remote customer service manager jobs pay per year?

As of Jul 19, 2026, the average yearly pay for remote customer service manager in Romeoville, IL is $59,136.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,800.00 and $71,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Remote Customer Service Manager position, and why are they important?

To succeed as a Remote Customer Service Manager, you need experience in customer service leadership, strong problem-solving abilities, and a relevant bachelor's degree or equivalent work experience. Familiarity with customer relationship management (CRM) software, help desk platforms, and remote communication tools is often required, and certifications in areas like project management or customer experience can be beneficial. Exceptional communication, empathy, and team leadership skills help individuals excel in training, motivating, and managing remote teams. These competencies are vital for maintaining high service standards, fostering team cohesion, and ensuring optimal customer satisfaction in a virtual work environment.

What is a Remote Customer Service Manager job?

A Remote Customer Service Manager oversees a team of customer service representatives, ensuring customer inquiries and issues are handled efficiently while working from a remote location. They develop service strategies, monitor performance metrics, train staff, and implement improvements to enhance customer satisfaction. Utilizing digital communication tools, they coordinate team activities, resolve escalated concerns, and ensure company policies are followed. Effective leadership, strong communication skills, and experience in customer support are key to success in this role.

What are typical daily responsibilities for a Remote Customer Service Manager?

A Remote Customer Service Manager typically oversees a distributed team, monitors performance metrics, and ensures that customer inquiries are resolved efficiently and professionally. Daily tasks often include conducting virtual team meetings, coaching agents, reviewing customer feedback, and collaborating with other departments to resolve escalated issues. The role also involves updating training materials, analyzing call and email data to identify areas for improvement, and implementing best practices for remote work. Managing time zones, fostering team engagement, and ensuring communication flows smoothly are key aspects of this position.

What are the most commonly searched types of Remote Customer Service jobs in Romeoville, IL? The most popular types of Remote Customer Service jobs in Romeoville, IL are:
What are popular job titles related to Remote Customer Service Manager jobs in Romeoville, IL? For Remote Customer Service Manager jobs in Romeoville, IL, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service Manager jobs in Romeoville, IL look for? The top searched job categories for Remote Customer Service Manager jobs in Romeoville, IL are:
What cities near Romeoville, IL are hiring for Remote Customer Service Manager jobs? Cities near Romeoville, IL with the most Remote Customer Service Manager job openings:
Remote Customer Service Manager jobs near you
Remote Customer Sales and Support Representative (Entry-Level)

Remote Customer Sales and Support Representative (Entry-Level)

Globe Life Insurance

Joliet, IL • Remote

$60K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

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Globe Life Insurance rating

7.6

Company rating: 7.6 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

190th of 281 rated insurance

Job description

Remote Customer Sales and Support Representative (Entry-Level)

100% Remote | United States & Canada | Full-Time | No Cold Calling

Build a Future You're Excited About

Some opportunities simply offer a paycheck. Others give you the chance to develop new skills, gain confidence, and create a career with room to grow.

At AO Globe Life, we're looking for motivated individuals who are ready to take that next step. Whether you're starting your career, changing directions, or searching for a role that offers flexibility and professional growth, we'll provide the training, mentorship, and support to help you succeed.

You don't need years of experience to make an impact. You simply need a willingness to learn, a positive attitude, and a genuine desire to help people.

What You'll Be Doing

As a Remote Customer Sales and Support Representative, you'll connect with individuals who have requested information about their available benefit options. Through scheduled virtual appointments, you'll educate clients, answer questions, and guide them through the enrollment process while providing exceptional customer service.

Your responsibilities include:

  • Meet with clients through scheduled virtual appointments
  • Understand each client's needs and recommend suitable benefit options
  • Clearly explain products, services, and available coverage
  • Support clients throughout the application and enrollment process
  • Build positive relationships through professional customer service
  • Participate in ongoing virtual training and coaching sessions


What You'll Receive

We believe success starts with the right support.

As part of our team, you'll have access to:

  • 100% remote work
  • Qualified leads provided - no cold calling
  • Comprehensive training with one-on-one mentorship
  • Weekly commission-based compensation
  • No cap on earning potential based on performance
  • Flexible full-time schedule
  • Clear advancement opportunities into leadership roles
  • A supportive and collaborative virtual team


We're Looking For Someone Who

  • Communicates clearly and professionally
  • Enjoys helping others and building relationships
  • Is motivated, dependable, and coachable
  • Can stay organized while working remotely
  • Brings a positive attitude and strong work ethic
  • Has experience in customer service, retail, hospitality, sales, or is excited to begin a new career (experience is welcomed but not required)


Why AO Globe Life?

We're committed to helping families understand their benefit options while creating opportunities for people to build careers they can be proud of.

Here, your growth isn't limited by your previous experience. It's shaped by your willingness to learn, your dedication, and the effort you bring each day. With ongoing mentorship, professional development, and performance-based advancement opportunities, you'll have the chance to create a future that's both rewarding and flexible.

Apply Today

If you're ready to build valuable skills, work from home, and be part of a team that invests in your success, we encourage you to apply.

Qualified applicants who move forward in the hiring process may be contacted by a member of our recruiting team. Please monitor your email, voicemail, and spam folder for updates after submitting your application.

What Globe Life Insurance employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Globe Life

Sourced by ZipRecruiter

Our Actions Today have a lasting impact on Tomorrow. Therefore, We aim to inspire everyone in our network to help Make Tomorrow Better. At Globe Life, We empower our Customers by offering products that help secure their Financial Future and Protect them from the unexpected. We give our Employees the chance to give back, Support Initiatives with a Service First Mindset, and Promote from within.

Industry

Insurance services and insurance agencies and brokerages

Company size

1,001 - 5,000 Employees

Headquarters location

McKinney, TX, US

View All Globe Life Jobs