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Remote Customer Service Manager Jobs in Normal, IL

Rebilly

Senior Full Stack Developer (Remote)

Texas, IL · Remote

What will you manage? Each teammate receives a role within a small team per cycle that can include ... Customer Billing Portal - create a secure and highly customizable customer payments portal * KYC ...

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$24K

$56.7K

$98.7K

How much do remote customer service manager jobs pay per year?

As of May 28, 2026, the average yearly pay for remote customer service manager in Normal, IL is $56,703.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,100.00 and $68,400.00 per year, depending on experience, location, and employer.

What is a Remote Customer Service Manager job?

A Remote Customer Service Manager oversees a team of customer service representatives, ensuring customer inquiries and issues are handled efficiently while working from a remote location. They develop service strategies, monitor performance metrics, train staff, and implement improvements to enhance customer satisfaction. Utilizing digital communication tools, they coordinate team activities, resolve escalated concerns, and ensure company policies are followed. Effective leadership, strong communication skills, and experience in customer support are key to success in this role.

What are the key skills and qualifications needed to thrive in the Remote Customer Service Manager position, and why are they important?

To succeed as a Remote Customer Service Manager, you need experience in customer service leadership, strong problem-solving abilities, and a relevant bachelor's degree or equivalent work experience. Familiarity with customer relationship management (CRM) software, help desk platforms, and remote communication tools is often required, and certifications in areas like project management or customer experience can be beneficial. Exceptional communication, empathy, and team leadership skills help individuals excel in training, motivating, and managing remote teams. These competencies are vital for maintaining high service standards, fostering team cohesion, and ensuring optimal customer satisfaction in a virtual work environment.

What are typical daily responsibilities for a Remote Customer Service Manager?

A Remote Customer Service Manager typically oversees a distributed team, monitors performance metrics, and ensures that customer inquiries are resolved efficiently and professionally. Daily tasks often include conducting virtual team meetings, coaching agents, reviewing customer feedback, and collaborating with other departments to resolve escalated issues. The role also involves updating training materials, analyzing call and email data to identify areas for improvement, and implementing best practices for remote work. Managing time zones, fostering team engagement, and ensuring communication flows smoothly are key aspects of this position.
More about Remote Customer Service Manager jobs
What are the most commonly searched types of Remote Customer Service jobs in Normal, IL? The most popular types of Remote Customer Service jobs in Normal, IL are:
What are popular job titles related to Remote Customer Service Manager jobs in Normal, IL? For Remote Customer Service Manager jobs in Normal, IL, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service Manager jobs in Normal, IL look for? The top searched job categories for Remote Customer Service Manager jobs in Normal, IL are:
What cities near Normal, IL are hiring for Remote Customer Service Manager jobs? Cities near Normal, IL with the most Remote Customer Service Manager job openings:
Remote Customer Service Manager jobs near you
Infographic showing various Remote Customer Service Manager job openings in Normal, IL as of May 2026, with employment types broken down into 83% Full Time, 16% Part Time, and 1% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $56,703 per year, or $27.3 per hour.

Senior Full Stack Developer (Remote)

Rebilly

Texas, IL • Remote

Full-time

Posted yesterday

Job description

We are looking for a tenacious, passionate, creative, software-driven individual to guide the design and development of our payments software. This role is remote only in Australia, Spain, United Kingdom, Brazil and Poland. 

OBJECTIVE #1 Take on a project and see it to its end.

  • Potential Obstacles:  We work by 6 week cycles (similar to sprints) where it can be easy to lose focus or forget to plan ahead to ensure the successful completion of your projects. 

  • Actions:  Understand the value of a successful cycle completion and use your tenacity to carry each project to the very end. 

  • Results: Your project completion numbers are stellar and you have concentration available for the handful of projects on your plate. 

OBJECTIVE #2 Work as a synchronous team in a remote environment.

  • Potential Obstacles: Working remote has many personal and team-based challenges from timezone differences, to communication and trust of your colleagues. 

  • Actions: Develop deep working relationships with your colleagues to know what they're working on, and how to support each other.

  • Results: The team culture is strong, Rebilly's bigger projects efficiently move forward.

OBJECTIVE #3 Help your colleagues raise their skills with thoughtful code reviews and feedback on ideas. 

  • Potential Obstacles: Your day will be filled with your own projects and priorities, and offering feedback to a remote team from afar can be intimidating. 

  • Actions: Prioritize your schedule and share your unique knowledge and experience to help make your team stronger. 

  • Results: Your team is more precise, creative, and their knowledge is deepened with your help. 

KEY FUNCTIONAL AREAS OF RESPONSIBILITY 

  • What will you manage? 

Each teammate receives a role within a small team per cycle that can include a handful of small projects, one large project, or staying outside of the cycle to support clients, bugs, and cycle planning. Along with that, you'll be responsible for ensuring adherence to programming and documentation policies, code standards, testing, release, and reporting updates on your projects.


  • What will you contribute to? 

You will contribute to code reviews, generating projects for each cycle, feedback for ideas (including the ideas for other areas of the company), and hiring new teammates in the Product Team.


  • What will you support?  

Outside of generally supporting your teammates in the Product Circle, Rebilly is an open environment where everyone is welcome in every area of the company. You are welcome to support any project you feel called to participate in. 


  • How much support per project? 

Teams working in a cycle can be 1, 2, or sometimes 4 people. You will lean on your cycle teammates to support the completion of the cycle, as well as receive support from teammates supporting the cycle. You can ask as many teammates to join your project as you need to complete the mission. 

HIRING PROCESS

  1. Submit your resume

  2. Small code challenge (unless you have extensive open source contributions)

  3. Interview with the Product Team 

  4. Interview with the HR Director

  5. Offer and Hiring 

The total process should take around 2 weeks.

OUR TECH STACK
  • Backend: PHP8.2
  • Frontend: Vue JS 3, ReactJS, TypeScript
  • Framework: Symfony, Doctrine ORM
  • API: RESTful API, OpenAPI 3.1, Redocly
  • Package Management: Composer, NPM, Yarn
  • Testing: PHPUnit, Vitest, Jest, Cypress, Testing Library
  • Build: Vite, Rollup
  • Version Control: Git
  • JS:  ES6/7
  • Infrastructure: Docker, Terraform, GitHub, AWS, Datadog, Jenkins (moving away).
  • Database: MySQL, Redis, OpenSearch
SOME OF THE PROJECTS WE ARE WORKING ON

  • Customer Billing Portal - create a secure and highly customizable customer payments portal

  • KYC Product - create a portal for clients to assess end-user risk and verify identity

  • Improving App UX - support accessibility and provide a positive experience to our clients and end users

WORKING AT REBILLY

Rebilly's Purpose: Find and create freedom through your work. 


Rebilly offers a competitive salary, training and development, birthday lunches, and provides the computer of your choosing. Further perks and benefits are dependent on your work location of choice. 


Rebilly is a Teal Organization, meaning our organizational structure may differ from what you're used to, but we think you'll be pleasantly surprised. In a very tiny nutshell, this means that as an organization we value self-management, self-organization, as well as the wholeness of the individuals that make up our team (meaning you should be yourself at work, and do the work that inspires you.) 


Come check us out at https://www.rebilly.com/careers/


ABOUT REBILLY

Rebilly is now a payments software after pivoting from a focus on subscription billing in October 2019. Rebilly's comprehensive feature set is built to help our merchants get more of their customers from the order form to the thank you page, and more renewals paid. We took lessons learned from years of experience in the subscription business and millions of subscribers and applied them to make our payment system clever, flexible, and easy to use for our clients.
Employment Type: FULL_TIME

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