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Remote Customer Service Manager Jobs in Hoover, AL

Liveops

Remote Spanish Bilingual Customer Service

Bessemer, AL · Remote

$13.75 - $17.50/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

XACT

Customer Service Specialist - AL

Birmingham, AL · Remote

$14.99 - $15/hr

This is a remote position. We are looking for energetic individuals who have an interest in ... CRM systems is a bonus ● Ability to type at a minimum 40 WPM Why Join Us? At XACT you'll have the ...

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Remote Customer Service Manager information

See Hoover, AL salary details

$21.6K

$51.2K

$89.1K

How much do remote customer service manager jobs pay per year?

As of May 28, 2026, the average yearly pay for remote customer service manager in Hoover, AL is $51,173.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,200.00 and $61,800.00 per year, depending on experience, location, and employer.

What is a Remote Customer Service Manager job?

A Remote Customer Service Manager oversees a team of customer service representatives, ensuring customer inquiries and issues are handled efficiently while working from a remote location. They develop service strategies, monitor performance metrics, train staff, and implement improvements to enhance customer satisfaction. Utilizing digital communication tools, they coordinate team activities, resolve escalated concerns, and ensure company policies are followed. Effective leadership, strong communication skills, and experience in customer support are key to success in this role.

What are the key skills and qualifications needed to thrive in the Remote Customer Service Manager position, and why are they important?

To succeed as a Remote Customer Service Manager, you need experience in customer service leadership, strong problem-solving abilities, and a relevant bachelor's degree or equivalent work experience. Familiarity with customer relationship management (CRM) software, help desk platforms, and remote communication tools is often required, and certifications in areas like project management or customer experience can be beneficial. Exceptional communication, empathy, and team leadership skills help individuals excel in training, motivating, and managing remote teams. These competencies are vital for maintaining high service standards, fostering team cohesion, and ensuring optimal customer satisfaction in a virtual work environment.

What are typical daily responsibilities for a Remote Customer Service Manager?

A Remote Customer Service Manager typically oversees a distributed team, monitors performance metrics, and ensures that customer inquiries are resolved efficiently and professionally. Daily tasks often include conducting virtual team meetings, coaching agents, reviewing customer feedback, and collaborating with other departments to resolve escalated issues. The role also involves updating training materials, analyzing call and email data to identify areas for improvement, and implementing best practices for remote work. Managing time zones, fostering team engagement, and ensuring communication flows smoothly are key aspects of this position.
More about Remote Customer Service Manager jobs
What are the most commonly searched types of Remote Customer Service jobs in Hoover, AL? The most popular types of Remote Customer Service jobs in Hoover, AL are:
What are popular job titles related to Remote Customer Service Manager jobs in Hoover, AL? For Remote Customer Service Manager jobs in Hoover, AL, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service Manager jobs in Hoover, AL look for? The top searched job categories for Remote Customer Service Manager jobs in Hoover, AL are:
What cities near Hoover, AL are hiring for Remote Customer Service Manager jobs? Cities near Hoover, AL with the most Remote Customer Service Manager job openings:
Remote Customer Service Manager jobs near you
Infographic showing various Remote Customer Service Manager job openings in Hoover, AL as of May 2026, with employment types broken down into 82% Full Time, 16% Part Time, and 2% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $51,173 per year, or $24.6 per hour.
Enterprise Customer Experience Manager

Enterprise Customer Experience Manager

Guideway Care

Birmingham, AL • On-site, Remote

$90K - $115K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

About Guideway Care*

Guideway Care isThe Patient Activation Company. We don't just "engage" patients; weactivatethem. By utilizing our proprietary Motivational Patient Guidance (MPG) model and AI-powered technology, we resolve the practical and psychological barriers that prevent patients from taking their "next right action."


Job Summary:

We are seeking an Enterprise Customer Experience Manager to drive strategic growth, retention, and satisfaction for our highest-value customers. This role will manage a portfolio of enterprise and mid-market customers, ensuring operational excellence, driving value realization, and identifying expansion opportunities.

As a key customer advocate and strategic advisor, the Enterprise Customer Experience Manager will work cross-functionally with Business Unit Leaders, Operations, and Technical teams to optimize service delivery and customer outcomes.

Essential functions:

Customer Success & Retention

  • Serve as the primary strategic contact for top-tier accounts, ensuring alignment with business objectives and contract commitments.
  • Own the quarterly business review (QBR) process, delivering value scorecards, impact reports, and strategic recommendations.
  • Drive proactive engagement with enterprise customers, ensuring a white-glove experience for the most strategic clients.
  • Partner with the Business Unit Leaders to ensure operational success, including monthly check-ins and issue resolution.
  • Monitor customer health metrics and lead renewal and expansion strategies.

Operational & Cross-Functional Collaboration

  • Partner with Business Unit Leaders to triage escalations and ensure service delivery meets expectations.
  • Collaborate with Technical and Implementation teams to support adoption of new features or service enhancements.
  • Work with Finance and Contracts teams to track ARR growth, renewals, and contract compliance.

Growth & Expansion

  • Identify upsell and cross-sell opportunities within existing accounts.
  • Partner with Sales and Executive Leadership on expansion strategies to deepen relationships with enterprise customers.
  • Track and report on key success metrics (NPS, retention rates, upsell revenue).


Required Skills/Abilities:

  • 3-5 years of customer success, account management, or consulting experience, preferably in healthcare SaaS, patient engagement, or care navigation services.
  • Experience managing high-value, complex enterprise accounts with multi-stakeholder relationships.
  • Strong understanding of healthcare operations and value-based care models.
  • Ability to manage both strategic and operational conversations, balancing customer needs with company goals.
  • Excellent communication, relationship-building, and problem-solving skills.
  • Data-driven mindset with experience using customer health scorecards, reporting tools, and CRM platforms.


Work Authorization:

  • Guideway Caredoes not offer Immigration or work visa sponsorship


Total Rewards:

The target pay range for this role is $90,000 - $115,000 annually, plus variable performance-based compensation. An individual's pay within this range is based on multiple factors including but not limited to skills, experiences, licensure, certifications, and other business and organizational considerations.


In addition, team members enjoy

  • Remote/hybrid flexibility (depending on location) and a generous Personal Time Off program
  • Benefits package including medical, vision, dental, health savings accounts, company-paid short- and long-term disability, employee assistance program, life insurance, accident insurance, and other voluntary benefit programs for employees and their eligible dependents.
  • 401(k) retirement plan with a company match.
  • Opportunities for professional development.

Why Join Guideway Care?

  • High-impact role: Own the success of our largest and most strategic customers.
  • Growth opportunity: Be part of a company scaling rapidly in a high-demand healthcare sector.
  • Collaborative culture: Work cross-functionally with top industry leaders in healthcare innovation.

Location: Remote or Onsite (Birmingham, Alabama)


Reports To: Vice President, Customer Experience


Guideway Care requires all candidates to successfully complete a background check, drug screening, and identity verification process, including third-party checks and real-time confirmation, prior to employment to ensure a secure and consistent candidate experience.

We applaud qualified applicants who are accountable and committed to producing quality work. As an Equal Opportunity Employer, we support and value diversity, dignity, and respect in our work environment, and are committed to creating an inclusive environment in which everyone can thrive.



Guideway Care is the parent company of Sequence Health.

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