ZipRecruiter

Log In

2

Remote Customer Service Manager Jobs in Dedham, MA

System One

Customer Service Representative

Canton, MA · Remote

$20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Communicate customer issues to management as needed Qualifications * High school diploma required ... Ability to work a hybrid schedule (4 days onsite, 1 day remote) System One, and its subsidiaries ...

Atlas Copco

Service Technician

Framingham, MA · On-site +1

$25 - $36/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... remote monitoring, and air audits. * You will pressure wash and clean the customer's entire ... You will communicate with the customer and Service Manager regarding all services performed and ...

Adapt Health

Customer Service Specialist

Boston, MA · Remote

$65K - $75K/yr

The Customer Service Specialist is responsible for providing exceptional support and service to ... Document customer interactions and transactions accurately in the CRM system. Follow up with ...

Camesi Agency

Remote Sales Manager

Boston, MA · Remote

$80K - $120K/yr

  • Medical

  • Dental

  • Vision

  • Life

Prior sales, leadership, or customer service experience is beneficial but not required; entry-level ... What We Offer * 100% remote work with a flexible schedule. * Commission income and performance ...

previous pagenext page

Showing results 21-40

All JobsCustomer Service JobsRemote Customer Service Manager JobsRemote Customer Service Manager Jobs in Dedham, MA

Remote Customer Service Manager information

See Dedham, MA salary details

$25.2K

$59.6K

$103.7K

How much do remote customer service manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for remote customer service manager in Dedham, MA is $59,576.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,100.00 and $71,900.00 per year, depending on experience, location, and employer.

What is a remote customer service manager?

A Remote Customer Service Manager oversees a team of customer service representatives, ensuring customer inquiries and issues are handled efficiently while working from a remote location. They develop service strategies, monitor performance metrics, train staff, and implement improvements to enhance customer satisfaction. Utilizing digital communication tools, they coordinate team activities, resolve escalated concerns, and ensure company policies are followed. Effective leadership, strong communication skills, and experience in customer support are key to success in this role.

What are typical daily responsibilities for a remote customer service manager?

A Remote Customer Service Manager typically oversees a distributed team, monitors performance metrics, and ensures that customer inquiries are resolved efficiently and professionally. Daily tasks often include conducting virtual team meetings, coaching agents, reviewing customer feedback, and collaborating with other departments to resolve escalated issues. The role also involves updating training materials, analyzing call and email data to identify areas for improvement, and implementing best practices for remote work. Managing time zones, fostering team engagement, and ensuring communication flows smoothly are key aspects of this position.

What are the key skills and qualifications needed to thrive as a remote customer service manager?

To succeed as a Remote Customer Service Manager, you need experience in customer service leadership, strong problem-solving abilities, and a relevant bachelor's degree or equivalent work experience. Familiarity with customer relationship management (CRM) software, help desk platforms, and remote communication tools is often required, and certifications in areas like project management or customer experience can be beneficial. Exceptional communication, empathy, and team leadership skills help individuals excel in training, motivating, and managing remote teams. These competencies are vital for maintaining high service standards, fostering team cohesion, and ensuring optimal customer satisfaction in a virtual work environment.

What are the most commonly searched types of Remote Customer Service jobs in Dedham, MA?

The most popular types of Remote Customer Service jobs in Dedham, MA are:

What are popular job titles related to Remote Customer Service Manager jobs in Dedham, MA?

For Remote Customer Service Manager jobs in Dedham, MA, the most frequently searched job titles are:

What job categories do people searching Remote Customer Service Manager jobs in Dedham, MA look for?

The top searched job categories for Remote Customer Service Manager jobs in Dedham, MA are:

What cities near Dedham, MA are hiring for Remote Customer Service Manager jobs?

Cities near Dedham, MA with the most Remote Customer Service Manager job openings:

Remote Customer Service Manager jobs near you
Infographic showing various Remote Customer Service Manager job openings in Dedham, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $59,576 per year, or $28.6 per hour.

Customer Service Representative

System One

Canton, MA • Remote

$20/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Posted 9 days ago

Job description

Job Title: Customer Service Representative Location: Canton, MA Type: Contract Compensation: $20/Hour - based on experience Contractor Work Model: Hybrid (4 days onsite) Hours: 8a-4:45p, M-F Responsibilities
  • Process customer orders via phone, email, fax, and mail and ensure timely delivery
  • Arrange and expedite product shipments and provide order status updates
  • Act as a liaison between customers, sales, and plant personnel to resolve issues
  • Respond to customer inquiries and handle concerns in a professional manner
  • Coordinate returns, credits, debits, and related documentation
  • Work with Accounts Receivable to resolve billing, payment, and invoice issues
  • Promote customer satisfaction by following established policies and procedures
  • Support sales initiatives and encourage use of system-based ordering
  • Communicate customer issues to management as needed
Qualifications
  • High school diploma required; college degree preferred
  • 1–2 years of customer service experience preferred
  • A strong background in customer experience is essential, and prior call center experience is preferred
  • Strong communication, organization, time management, and problem-solving skills
  • Proficiency with Microsoft Office, order entry systems, and email
  • Ability to handle difficult customers and stressful situations professionally
  • SAP experience a plus
  • Ability to work a hybrid schedule (4 days onsite, 1 day remote)

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

#M1 Ref: #562-Joule Staffing - Edison

System One logo

About System One

Sourced by ZipRecruiter

System One helps employers get work done more efficiently and economically without compromising quality. Over our 35+ year history, we've helped connect thousands of talented people with innovative companies. The excitement of a perfect fit motivates us every single day.

Industry

Business consulting services and recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Pittsburgh, PA, US

View All System One Jobs