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Remote Customer Service Manager Jobs in Birmingham, AL

Next Stop Travels

Travel Customer Representative

Birmingham, AL · On-site +1

$15 - $20.50/hr

... service and helping our clients discover the world in new and exciting ways. As a remote company ... time-management abilities - Ability to work independently and remotely while maintaining a high ...

S&A Group

Client Account Manager

Hoover, AL · On-site +1

$50K - $65K/yr

Experience in customer service, sales, or account management preferred * Strong communication and organizational skills * Ability to work independently in a remote environment * Detail-oriented and ...

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Remote Customer Service Manager information

See Birmingham, AL salary details

$23K

$54.4K

$94.7K

How much do remote customer service manager jobs pay per year?

As of May 28, 2026, the average yearly pay for remote customer service manager in Birmingham, AL is $54,355.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,400.00 and $65,600.00 per year, depending on experience, location, and employer.

What is a Remote Customer Service Manager job?

A Remote Customer Service Manager oversees a team of customer service representatives, ensuring customer inquiries and issues are handled efficiently while working from a remote location. They develop service strategies, monitor performance metrics, train staff, and implement improvements to enhance customer satisfaction. Utilizing digital communication tools, they coordinate team activities, resolve escalated concerns, and ensure company policies are followed. Effective leadership, strong communication skills, and experience in customer support are key to success in this role.

What are the key skills and qualifications needed to thrive in the Remote Customer Service Manager position, and why are they important?

To succeed as a Remote Customer Service Manager, you need experience in customer service leadership, strong problem-solving abilities, and a relevant bachelor's degree or equivalent work experience. Familiarity with customer relationship management (CRM) software, help desk platforms, and remote communication tools is often required, and certifications in areas like project management or customer experience can be beneficial. Exceptional communication, empathy, and team leadership skills help individuals excel in training, motivating, and managing remote teams. These competencies are vital for maintaining high service standards, fostering team cohesion, and ensuring optimal customer satisfaction in a virtual work environment.

What are typical daily responsibilities for a Remote Customer Service Manager?

A Remote Customer Service Manager typically oversees a distributed team, monitors performance metrics, and ensures that customer inquiries are resolved efficiently and professionally. Daily tasks often include conducting virtual team meetings, coaching agents, reviewing customer feedback, and collaborating with other departments to resolve escalated issues. The role also involves updating training materials, analyzing call and email data to identify areas for improvement, and implementing best practices for remote work. Managing time zones, fostering team engagement, and ensuring communication flows smoothly are key aspects of this position.
More about Remote Customer Service Manager jobs
What are the most commonly searched types of Remote Customer Service jobs in Birmingham, AL? The most popular types of Remote Customer Service jobs in Birmingham, AL are:
What are popular job titles related to Remote Customer Service Manager jobs in Birmingham, AL? For Remote Customer Service Manager jobs in Birmingham, AL, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service Manager jobs in Birmingham, AL look for? The top searched job categories for Remote Customer Service Manager jobs in Birmingham, AL are:
What cities near Birmingham, AL are hiring for Remote Customer Service Manager jobs? Cities near Birmingham, AL with the most Remote Customer Service Manager job openings:
Remote Customer Service Manager jobs near you
Infographic showing various Remote Customer Service Manager job openings in Birmingham, AL as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $54,355 per year, or $26.1 per hour.
Customer Service Representative - July 2026 Start - Inbound Only

Customer Service Representative - July 2026 Start - Inbound Only

Principle Choice Solutions LLC

Birmingham, AL • Remote

$23.28/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 29 days ago

Job description

Remote Inbound Call Center Representative
Join a team that makes a difference!
Principle Choice Solutions (PCS) is looking for friendly, motivated individuals to help support Veterans through our inbound call center. If you enjoy helping others and want to grow your career in a supportive environment, we want to hear from you! This is a fully remote opportunity!
What You Can Expect from Us:
  • Competitive pay: $23.28/hour = $18.35/hourly rate of pay + $4.93/ hour Health and Wellness Benefit (is available up to 40 hours per week)
  • Rate may increase based on location and VA compliance requirements.
  • Remote Role: You can work from home!
  • Full time employment with a set Schedule that will fall between 9am-9pm Central Standard Time
  • Comprehensive health, dental, and vision.
  • Paid time off, paid sick time and 11 paid holidays
  • 401(k) with employer matching
  • Tuition assistance and employee support programs
  • Paid training and all equipment provided
  • Opportunities for advancement
  • Friendly, business casual work environment
What You'll Do:
  • Answer incoming calls and assist customers with their questions.
  • Provide excellent service with a positive and understanding approach.
  • Document call details in our systems.
  • Solve problems and help customers find solutions.
  • Work with a variety of people and build positive relationships.
  • And other tasks, as needed.
What You'll Need:
  • U.S. citizenship (work sponsorship not available)
  • Two forms of valid ID (one must be a REAL ID or U.S. passport)
  • Ability to obtain and pass a VA government background check
  • Great communication skills and a desire to help others
  • Ensure end-of-day coverage by remaining on duty until all calls in the queue are resolved. (This may require staying beyond the scheduled shift for team members assigned to closing shifts and may result in overtime.)
  • Attention to detail and reliable flexibility to work solo and on a team
  • Preferred 1 year of call center experience
  • General office skills and knowledge of standard office computer equipment
Machines and Equipment:
The incumbent must be able to effectively operate the current computer system, telephone system, and other office machines such as copier and fax machines.
Physical Activity:
The incumbent must be able to finger, grasp, feel, see, sit, hear, and speak. This position is sedentary in nature with minimal lifting requirements.
Working Conditions:
The incumbent works in a remote office environment that is not substantially exposed to adverse environmental conditions such as heat, cold, or extreme noise. Routine periods of being on the phone utilizing a headset, sitting and data keying are required.
Security and privacy training will be provided as part of this role to protect the confidentiality, integrity and availability of PCS' employee and customer data
PCS is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
We will never ask applicants to send money, cash checks, purchase equipment, or provide payment information during the hiring or onboarding process. If you receive such a request from someone claiming to represent our company, it is fraudulent. Please report suspicious messages to [email protected].

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