Remote Customer Service Manager Jobs in Iowa (NOW HIRING)

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. 

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. 

We’re hiring Dispatch Customer Service Representatives to join our growing team! In this role, you’ll provide inbound customer support, help desk assistance, technical troubleshooting, and back-office processing. You’ll also make outbound calls to coordinate with vendors and partners, ensuring smooth service delivery.

This is an entry-level position with paid training. No prior call center experience is required just bring your reliability, communication skills, and eagerness to learn.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Key Responsibilities:

• Answer inbound calls and place outbound calls in a courteous, professional manner

• Listen to customers, understand their needs, and provide effective resolutions

• Coordinate with vendors and partners to manage dispatch operations

• Accurately document customer claims and update internal systems

• Follow all policies, scripts, and procedures to ensure compliance and consistency

• Use training and knowledge resources to provide accurate, timely support

• Handle sensitive information with confidentiality

• Escalate complex issues to supervisors or managers as needed

• Troubleshoot, problem-solve, and ensure first-call resolution whenever possible

• Attend training sessions and stay up to date on program updates and processes

• Meet all attendance, reliability, and scheduling requirements

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Required

• Must be 18+ years old with a high school diploma or equivalent

• Strong English communication skills (oral and written)

• Computer proficiency: data entry, Windows PC navigation, and ability to learn new systems

• Basic knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

• Typing speed of 20+ WPM with accuracy

• Reliable high-speed wired internet (20Mbps+ download required)

• Excellent organization, troubleshooting, and conflict resolution skills

• Dependable, punctual, and able to work scheduled shifts (including during training)

• Customer-first mindset: empathetic, patient, and responsive

• Ability to multi-task, self-manage, and stay focused in a fast-paced environment

• Strong team player with positive interpersonal skills

Preferred (Not Required)

• 1+ year of experience in customer service, technical support, inside sales, back-office, chat, or administrative roles

• Prior work-from-home experience

• State or federal work experience

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
 
In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
 
Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce,  GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua,  EastWest BPO, TeleTechnology, and Vinculum.

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. 

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. 

We’re hiring Dispatch Customer Service Representatives to join our growing team! In this role, you’ll provide inbound customer support, help desk assistance, technical troubleshooting, and back-office processing. You’ll also make outbound calls to coordinate with vendors and partners, ensuring smooth service delivery.

This is an entry-level position with paid training. No prior call center experience is required just bring your reliability, communication skills, and eagerness to learn.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Key Responsibilities:

• Answer inbound calls and place outbound calls in a courteous, professional manner

• Listen to customers, understand their needs, and provide effective resolutions

• Coordinate with vendors and partners to manage dispatch operations

• Accurately document customer claims and update internal systems

• Follow all policies, scripts, and procedures to ensure compliance and consistency

• Use training and knowledge resources to provide accurate, timely support

• Handle sensitive information with confidentiality

• Escalate complex issues to supervisors or managers as needed

• Troubleshoot, problem-solve, and ensure first-call resolution whenever possible

• Attend training sessions and stay up to date on program updates and processes

• Meet all attendance, reliability, and scheduling requirements

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Required

• Must be 18+ years old with a high school diploma or equivalent

• Strong English communication skills (oral and written)

• Computer proficiency: data entry, Windows PC navigation, and ability to learn new systems

• Basic knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

• Typing speed of 20+ WPM with accuracy

• Reliable high-speed wired internet (20Mbps+ download required)

• Excellent organization, troubleshooting, and conflict resolution skills

• Dependable, punctual, and able to work scheduled shifts (including during training)

• Customer-first mindset: empathetic, patient, and responsive

• Ability to multi-task, self-manage, and stay focused in a fast-paced environment

• Strong team player with positive interpersonal skills

Preferred (Not Required)

• 1+ year of experience in customer service, technical support, inside sales, back-office, chat, or administrative roles

• Prior work-from-home experience

• State or federal work experience

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.  Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening.  Job offers are contingent on drug screening results.

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
• Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings: Secure your future with retirement savings programs, where available.
• Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Supplemental Insurance: Accident and critical illness insurance
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.

Compensation & Benefits that Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!