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Remote Customer Service Insurance Jobs in Raleigh, NC

Nexora Talent

Remote- Customer Experience Service

Raleigh, NC · Remote

$15.50 - $21.25/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

GRADE POTENTIAL, LLC

CUSTOMER SERVICE ASSOCIATE

Raleigh, NC · Remote

$35K - $55K/yr

We are a fully remote company, which allows us to recruit top talent from across the country. Grade ... BenefitsHealth, dental & vision insurance with a $125/mo company contributionCompany-sponsored life ...

Liveops

Remote Spanish Bilingual Customer Service

Durham, NC · Remote

$15 - $18.75/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Liveops

Remote Spanish Bilingual Customer Service

Cary, NC · Remote

$14.25 - $18/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

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Showing results 21-40

All JobsCustomer Service Insurance JobsRemote Customer Service Insurance JobsRemote Customer Service Insurance Jobs in Raleigh, NC

Remote Customer Service Insurance information

See Raleigh, NC salary details

$25.3K

$47.1K

$71K

How much do remote customer service insurance jobs pay per year?

As of Aug 19, 2026, the average yearly pay for remote customer service insurance in Raleigh, NC is $47,058.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,900.00 and $53,500.00 per year, depending on experience, location, and employer.

What is a remote customer service insurance representative?

A Remote Customer Service Insurance Representative is a professional who assists insurance customers by answering questions, resolving issues, and providing policy information, all while working from a remote location such as their home. Their responsibilities typically include handling inquiries about insurance policies, processing claims, and guiding customers through procedures via phone, email, or chat. This role requires strong communication skills, attention to detail, and a good understanding of insurance products and regulations. Working remotely allows these representatives to serve clients from various locations, offering flexibility for both the employee and the company.

What are the key skills and qualifications needed to thrive as a remote customer service insurance representative?

To thrive as a Remote Customer Service Insurance representative, you need strong knowledge of insurance products, policy management, and problem-solving abilities, often supported by a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, call center platforms, and policy administration systems is typically required. Exceptional communication, patience, and the ability to work independently are crucial soft skills for this remote role. These skills and qualities ensure efficient customer support, accurate policy handling, and high client satisfaction in a competitive insurance market.

What are some common challenges faced by remote customer service insurance representatives, and how can they be overcome?

Remote customer service representatives in the insurance sector often face challenges such as managing complex policy inquiries without face-to-face interaction, staying updated on evolving products and regulations, and maintaining effective communication with both customers and internal teams. These challenges can be addressed by leveraging robust digital tools, participating in regular training sessions, and maintaining close contact with supervisors and peers through virtual meetings. Proactively seeking clarification on policy changes and prioritizing clear, empathetic communication are also key to delivering excellent service from a remote setting.

What is the difference between Remote Customer Service Insurance vs Remote Claims Specialist?

AspectRemote Customer Service InsuranceRemote Claims Specialist
Required CredentialsHigh school diploma or equivalent; sometimes insurance-specific certificationsHigh school diploma; often requires claims processing certifications
Work EnvironmentHome office or call center; customer interaction focusHome office; handling claims and detailed documentation
Employer & Industry UsageInsurance companies, brokers, agenciesInsurance carriers, third-party administrators
Common Search & ComparisonCustomer support roles in insuranceClaims processing roles in insurance

Remote Customer Service Insurance and Remote Claims Specialist roles both serve the insurance industry but focus on different functions. Customer service roles primarily handle client inquiries and policy support, while claims specialists process and evaluate insurance claims. Both roles often require similar certifications and work environments, making them common points of comparison for job seekers in the insurance sector.

What are popular job titles related to Remote Customer Service Insurance jobs in Raleigh, NC?

For Remote Customer Service Insurance jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Remote Customer Service Insurance jobs in Raleigh, NC look for?

The top searched job categories for Remote Customer Service Insurance jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Remote Customer Service Insurance jobs?

Cities near Raleigh, NC with the most Remote Customer Service Insurance job openings:

Remote Customer Service Insurance jobs near you
Infographic showing various Remote Customer Service Insurance job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $47,058 per year, or $22.6 per hour.

Member Services Representative | Remote CSR Agent - No Experience Required

Globe Life American Income Division

Durham, NC • On-site, Remote

$15 - $19.25/hr

Full-time

Medical, Life

Posted 2 days ago

New

Job description

Member Services Representative / Remote CSR Agent - No Experience Required
Company: AO | Globe Life
Location: 100% Remote - United States
Schedule: Full-Time | Flexible Schedule
Experience: Entry-Level | No Insurance Experience Required
Compensation: Commission-Based | Weekly Pay | Performance Bonuses100% Work From Home | Flexible Schedule | Training & Mentorship Provided
Are you looking for a remote customer service career where you can help people, build meaningful relationships, and create long-term professional growth-all from home?
AO is seeking motivated, dependable, and people-focused individuals to join our growing team as Remote Member Services Representatives. In this role, you'll connect with members and their families through scheduled virtual appointments, answer questions about available benefits, provide enrollment assistance, and deliver exceptional ongoing service.
No previous insurance experience is required. We provide comprehensive training, licensing guidance, mentorship, and continued professional development to help you build the skills needed for success.
• 100% Remote / Work From Home
• Flexible Scheduling
• Qualified Leads Provided - No Cold Calling
• Weekly Commission Pay + Performance Bonuses
• Full Training & Mentorship
• Leadership & Advancement OpportunitiesWhat You'll Do
As a Member Services Representative, you'll serve as a trusted resource for members seeking information and assistance with their available benefits.Member Support & Customer Service
  • Meet with members through scheduled Zoom and phone appointments
  • Answer questions regarding available benefits and coverage options
  • Explain life, accident, and supplemental health insurance benefits clearly and professionally
  • Help members understand options based on their individual and family needs
  • Guide eligible members through applications and enrollment
  • Provide ongoing customer service following enrollment
Build Long-Term Member Relationships
  • Develop trust through professionalism, communication, and exceptional service
  • Follow up with members regarding benefit questions and service needs
  • Conduct policy reviews and assist with beneficiary updates when appropriate
  • Help members navigate policy changes and claims-related questions
  • Maintain consistent communication and long-term client relationships
Maintain Records & Professional Standards
  • Maintain accurate digital client records and documentation
  • Manage appointments and follow-up activities
  • Follow company procedures and applicable state requirements
  • Protect confidential client information
  • Deliver a professional experience during every interaction
Why Join AO?
🏠 100% Remote Work
Work from home while building a career in a fully virtual environment.
  • No daily commute
  • Virtual client appointments
  • Remote training and mentorship
  • Modern digital systems and technology
  • Collaborative team environment
⏰ Flexible Schedule
Build a schedule around your professional and personal goals while maintaining the consistency and accountability needed to succeed.
📞 Qualified Leads Provided
Focus on helping members who have requested information regarding available benefits.
No traditional cold calling and no purchasing leads.
💰 Weekly Pay + Performance Bonuses
This opportunity offers:
  • Weekly commission-based pay
  • Performance bonus opportunities
  • Uncapped earning potential
  • Renewal and residual income opportunities
  • Leadership compensation opportunities
  • Performance-based recognition and incentives

This is a performance-based, commission opportunity rather than an hourly or salaried customer service position. Individual earnings vary based on production and performance.No Experience? We'll Train You.
You do not need previous insurance experience to be considered.
Our training and development program includes:
  • Comprehensive virtual onboarding
  • Insurance licensing guidance
  • Benefits and product education
  • Customer service training
  • Virtual appointment and enrollment training
  • Weekly coaching and professional development
  • One-on-one mentorship
  • Leadership development opportunities

We're looking for people who are coachable, dependable, motivated, and willing to learn.Benefits & Professional Support
Qualifying representatives may have access to:
  • Health insurance reimbursement program
  • Company-supported life insurance
  • Accidental death benefit coverage
  • Renewal and residual income opportunities
  • Leadership development programs
  • Professional conferences and recognition events
  • Performance-based incentive travel
  • Long-term career advancement opportunities
Who We're Looking For
You may be a great fit if you:
  • Enjoy helping people and solving problems
  • Have strong communication and active-listening skills
  • Provide friendly, professional customer service
  • Are dependable and accountable
  • Have strong organization and time-management skills
  • Are comfortable learning new technology
  • Can work independently from home
  • Have a positive, growth-oriented attitude
  • Are coachable and willing to continuously improve
  • Want an opportunity to advance based on performance

Previous experience in customer service, member services, call centers, hospitality, retail, healthcare, education, banking, administrative support, military service, client relations, or sales can transfer well to this role-but is not required.Minimum Requirements
Applicants must:
  • Be at least 18 years old
  • Be physically located within the United States
  • Be legally authorized to work in the United States
  • Have a computer or laptop with webcam and microphone
  • Have reliable high-speed internet
  • Maintain a quiet, professional workspace
  • Be willing and able to obtain the required state Life & Health Insurance License

Licensing guidance and support are provided.Career Growth & Leadership Opportunities
This position can be the starting point for a long-term career.
Representatives who demonstrate strong performance, consistency, and leadership potential may have opportunities to advance into:
Member Services → Senior Representative → Benefits Specialist → Trainer/Mentor → Team Leadership → Management
Advancement is based on performance and leadership development-not seniority.Interview Process
Our hiring process is completely virtual.
Qualified candidates will complete a brief career overview explaining the opportunity, compensation structure, licensing requirements, training, and advancement potential.
Candidates interested in continuing can then schedule a live Zoom interview with our hiring team.Ready to Start Your Remote Career?
If you're looking for a 100% work-from-home customer service opportunity where you can help members, receive comprehensive training, build valuable professional skills, and create long-term career growth, we'd love to hear from you.
Apply today to be considered for our Remote Member Services Representative opportunity.Serve Members. Help Families. Grow Your Career From Home. 🚀

Apply