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Remote Customer Service Insurance Jobs in Boston, MA

Camesi Agency

Remote Insurance Agent

Boston, MA · Remote

$80K - $120K/yr

Prior sales, leadership, or customer service experience is beneficial but not required; entry-level ... Willingness to obtain a Life & Health insurance license; licensing support and guidance provided.

Lone Star Careers

Remote Insurance Agent

Lowell, MA · Remote

$69K - $150K/yr

Remote Insurance Representative | Flexible Schedule | Commission Only This position offers flexible ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Promoted2

Remote Insurance Agent

Lowell, MA · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Insurance Agent

Brockton, MA · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Insurance Agent

Chelsea, MA · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Promoted2

Remote Insurance Agent

Boston, MA · Remote

$60K - $110K/yr

Remote Insurance Sales Agent | $60k-$110k+ First Year | No Cold Calling Earn strong first-year ... Prior experience in sales, customer service, or financial services * Background in remote or ...

HMG Careers

Remote Life Insurance Agent

Brockton, MA · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Life Insurance Agent

Chelsea, MA · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Lone Star Careers

Remote Life Insurance Agent

Lowell, MA · Remote

$69K - $150K/yr

Remote Insurance Representative | Flexible Schedule | Commission Only This position offers flexible ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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All JobsCustomer Service Insurance JobsRemote Customer Service Insurance JobsRemote Customer Service Insurance Jobs in Boston, MA

Remote Customer Service Insurance information

See Boston, MA salary details

$28.2K

$52.6K

$79.3K

How much do remote customer service insurance jobs pay per year?

As of Aug 22, 2026, the average yearly pay for remote customer service insurance in Boston, MA is $52,592.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,500.00 and $59,800.00 per year, depending on experience, location, and employer.

What is a remote customer service insurance representative?

A Remote Customer Service Insurance Representative is a professional who assists insurance customers by answering questions, resolving issues, and providing policy information, all while working from a remote location such as their home. Their responsibilities typically include handling inquiries about insurance policies, processing claims, and guiding customers through procedures via phone, email, or chat. This role requires strong communication skills, attention to detail, and a good understanding of insurance products and regulations. Working remotely allows these representatives to serve clients from various locations, offering flexibility for both the employee and the company.

What are the key skills and qualifications needed to thrive as a remote customer service insurance representative?

To thrive as a Remote Customer Service Insurance representative, you need strong knowledge of insurance products, policy management, and problem-solving abilities, often supported by a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, call center platforms, and policy administration systems is typically required. Exceptional communication, patience, and the ability to work independently are crucial soft skills for this remote role. These skills and qualities ensure efficient customer support, accurate policy handling, and high client satisfaction in a competitive insurance market.

What are some common challenges faced by remote customer service insurance representatives, and how can they be overcome?

Remote customer service representatives in the insurance sector often face challenges such as managing complex policy inquiries without face-to-face interaction, staying updated on evolving products and regulations, and maintaining effective communication with both customers and internal teams. These challenges can be addressed by leveraging robust digital tools, participating in regular training sessions, and maintaining close contact with supervisors and peers through virtual meetings. Proactively seeking clarification on policy changes and prioritizing clear, empathetic communication are also key to delivering excellent service from a remote setting.

What is the difference between Remote Customer Service Insurance vs Remote Claims Specialist?

AspectRemote Customer Service InsuranceRemote Claims Specialist
Required CredentialsHigh school diploma or equivalent; sometimes insurance-specific certificationsHigh school diploma; often requires claims processing certifications
Work EnvironmentHome office or call center; customer interaction focusHome office; handling claims and detailed documentation
Employer & Industry UsageInsurance companies, brokers, agenciesInsurance carriers, third-party administrators
Common Search & ComparisonCustomer support roles in insuranceClaims processing roles in insurance

Remote Customer Service Insurance and Remote Claims Specialist roles both serve the insurance industry but focus on different functions. Customer service roles primarily handle client inquiries and policy support, while claims specialists process and evaluate insurance claims. Both roles often require similar certifications and work environments, making them common points of comparison for job seekers in the insurance sector.

What are popular job titles related to Remote Customer Service Insurance jobs in Boston, MA?

For Remote Customer Service Insurance jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Remote Customer Service Insurance jobs in Boston, MA look for?

The top searched job categories for Remote Customer Service Insurance jobs in Boston, MA are:

What cities near Boston, MA are hiring for Remote Customer Service Insurance jobs?

Cities near Boston, MA with the most Remote Customer Service Insurance job openings:

Remote Customer Service Insurance jobs near you
Infographic showing various Remote Customer Service Insurance job openings in Boston, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $52,592 per year, or $25.3 per hour.

Customer Service Representative

Massgeneralbrigham

Boston, MA • Remote

$19.81 - $28.30/hr

Full-time

Medical

Posted 21 days ago

Job description

Site: Mass General Brigham Health Plan Holding Company, Inc.


Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.


Job Summary

The Opportunity
The Customer Service Professional (CSP) acts as the primary point of contact for our members, providers and other key stakeholders focusing on exceptional customer satisfaction and first call resolution.
The CSP's interact with customers to provide information and troubleshoot complex issues in response to inquiries about coverage, benefits, services, and to handle and resolve complaints.
The Customer Service Rep in this role must be committed to building customer confidence and increasing customer satisfaction by delivering to callers an
exceptional experience focused on quality and accuracy.
The CSP's will be initially trained on member demographic changes and benefit inquires. Additional member claims training will be delivered 60 days after CSP has completed benefits and eligibility training After successfully demonstrating core competencies by meeting or exceeding key performance measurements, the individual will be trained to handle Provider claims inquiries as business needs dictate.


Qualifications

The CSP is Responsible For

  • Serves as the primary liaison for members and providers for all lines of business including MassHealth, and Commercial members regarding general program inquires such as eligibility verifications, authorizations, referrals, claims, material fulfillment, address changes and Primary Care Physician assignments as well as member related policy and procedures.
  • The CSP must be able to handle and demonstrate skills in handling benefits, claims and eligibility calls for the member and provider population.
  • Identify customer issues/concerns rapidly and precisely
  • Research required information using available resources and triage when necessary
  • Handles and resolve customer inquiries and complaints, exhausting all efforts within the CSP's scope before requesting assistance
  • Identify and escalate priority issues in order to create efficiencies
  • Initiates follow up customer calls where necessary
  • Complete call logs to record customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
  • Refer customer grievances and appeals to designated departments for further investigation
  • Responsible for navigating multiple systems in order to resolve customer issues
  • Acts as the primary representative for Mass General Brigham Health Plan for our customers focusing on first call resolution and customer engagement.
  • - Anticipates and meets, or exceeds, internal and/or external customer expectations and requirements; establishes and maintains effective relationships with customers and gains their trust and respect.

Qualifications and Skills for Success

  • High School Diploma or Equivalent required
  • Associate's Degree in related field or Healthcare Management preferred
  • Exceptional Customer Service skills, both verbal and written communication must be concise, clear, compliant, personable and professional
  • Ability to multi task and prioritize
  • Call Center experience a plus
  • Maintain Customer Service Behavior Competencies
  • Flexibility/Adaptability/Willingness/Team Player/ Positive Attitude
  • Relationship Building/Caring
  • Service Excellence/Accountability/Critical Thinking



Additional Job Details (if applicable)

Working Model Required

Monday - Friday EST hours:

  • First one full Month Training Schedule: M-F 8:30 AM - 5:00 PM EST
  • Post Training Schedule:9:00 AM - 5:30 PM (Mon, Tue, Wed, and Fri) with 11:30 AM - 8:00 PM (Thurs) (EST) or9:30 AM - 6:00 PM (Monday-Friday) EST

This is a remote position; a quiet, secure, stable, and compliant workstation is required from within the US, with MGB-provided equipment and Video required during the work week

Start Date required: September 21, 2026


Remote Type

Remote


Work Location

399 Revolution Drive


Pay Range

$19.81 - $28.30/Hourly


Grade

3


At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.


EEO Statement:

8925 Mass General Brigham Health Plan Holding Company, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.


Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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