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Remote Customer Service Insurance Jobs in Waltham, MA

ForgeFit

Remote Customer Service Specialist

Boston, MA · On-site +1

$18.50 - $24.50/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

Nexora Talent

Remote- Customer Experience Service

Boston, MA · Remote

$17.50 - $23.75/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

Nexora Talent

Remote- Customer Experience Service

Boston, MA · Remote

$17.50 - $23.75/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

System One

Customer Service Representative

Canton, MA · Remote

$20/hr

Ability to work a hybrid schedule (4 days onsite, 1 day remote) System One, and its subsidiaries ... insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal ...

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Remote Customer Service Insurance information

See Waltham, MA salary details

$28.1K

$52.2K

$78.8K

How much do remote customer service insurance jobs pay per year?

As of Aug 21, 2026, the average yearly pay for remote customer service insurance in Waltham, MA is $52,226.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,200.00 and $59,300.00 per year, depending on experience, location, and employer.

What is a remote customer service insurance representative?

A Remote Customer Service Insurance Representative is a professional who assists insurance customers by answering questions, resolving issues, and providing policy information, all while working from a remote location such as their home. Their responsibilities typically include handling inquiries about insurance policies, processing claims, and guiding customers through procedures via phone, email, or chat. This role requires strong communication skills, attention to detail, and a good understanding of insurance products and regulations. Working remotely allows these representatives to serve clients from various locations, offering flexibility for both the employee and the company.

What are the key skills and qualifications needed to thrive as a remote customer service insurance representative?

To thrive as a Remote Customer Service Insurance representative, you need strong knowledge of insurance products, policy management, and problem-solving abilities, often supported by a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, call center platforms, and policy administration systems is typically required. Exceptional communication, patience, and the ability to work independently are crucial soft skills for this remote role. These skills and qualities ensure efficient customer support, accurate policy handling, and high client satisfaction in a competitive insurance market.

What are some common challenges faced by remote customer service insurance representatives, and how can they be overcome?

Remote customer service representatives in the insurance sector often face challenges such as managing complex policy inquiries without face-to-face interaction, staying updated on evolving products and regulations, and maintaining effective communication with both customers and internal teams. These challenges can be addressed by leveraging robust digital tools, participating in regular training sessions, and maintaining close contact with supervisors and peers through virtual meetings. Proactively seeking clarification on policy changes and prioritizing clear, empathetic communication are also key to delivering excellent service from a remote setting.

What is the difference between Remote Customer Service Insurance vs Remote Claims Specialist?

AspectRemote Customer Service InsuranceRemote Claims Specialist
Required CredentialsHigh school diploma or equivalent; sometimes insurance-specific certificationsHigh school diploma; often requires claims processing certifications
Work EnvironmentHome office or call center; customer interaction focusHome office; handling claims and detailed documentation
Employer & Industry UsageInsurance companies, brokers, agenciesInsurance carriers, third-party administrators
Common Search & ComparisonCustomer support roles in insuranceClaims processing roles in insurance

Remote Customer Service Insurance and Remote Claims Specialist roles both serve the insurance industry but focus on different functions. Customer service roles primarily handle client inquiries and policy support, while claims specialists process and evaluate insurance claims. Both roles often require similar certifications and work environments, making them common points of comparison for job seekers in the insurance sector.

What are popular job titles related to Remote Customer Service Insurance jobs in Waltham, MA?

For Remote Customer Service Insurance jobs in Waltham, MA, the most frequently searched job titles are:

What job categories do people searching Remote Customer Service Insurance jobs in Waltham, MA look for?

The top searched job categories for Remote Customer Service Insurance jobs in Waltham, MA are:

What cities near Waltham, MA are hiring for Remote Customer Service Insurance jobs?

Cities near Waltham, MA with the most Remote Customer Service Insurance job openings:

Remote Customer Service Insurance jobs near you
Infographic showing various Remote Customer Service Insurance job openings in Waltham, MA as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $52,226 per year, or $25.1 per hour.

Customer Service Insurance Assistant, Commercial

Liberty Mutual Insurance

MA • On-site, Remote

$35K/yr

Full-time

Re-posted 18 days ago

Liberty Mutual rating

8.8

Company rating: 8.8 out of 10

Based on 161 frontline employees who took The Breakroom Quiz

46th of 311 rated insurance

Job description

Description
Join our team and help customers and agents resolve inquiries in a fast-paced, customer-focused environment!
On the Small Commercial Service Plus (SCSP) team you'll support independent agents and customers with small business insurance policies in an inbound call center environment. As a Service Insurance Assistant, you'll handle incoming calls, respond to internal and external requests for account and policy information, take payments, prepare insurance documents, and assemble files for additional processing. You will be expected to follow detailed procedures and apply strong problem-solving, administrative skills, and insurance knowledge to complete both routine and non-routine tasks. This metrics-driven role includes expectations such as phone handle time, after-call work, schedule adherence, offline work volume and adherence, and service tracking.
Our hours are Monday-Friday, 8:00 a.m. to 8:00 p.m. local time.; employees should be flexible to work within this schedule and may be required to work some holidays.
Our training class begins on October 5, 2026. Attendance is critical to your success, and as such, 100% attendance is required for the duration of training, where performance will be continually assessed. During training, individuals are also responsible for schedule adherence and actively participating in the training program. Training hours are between 10:00 a.m. - 7:00 p.m. EST / 7:00 a.m. - 4:00 p.m. PST, Monday through Friday.
The following states are excluded from eligibility: AK, CA, CO, CT, DE, DC, HI, IL, MA, MI, MN, NJ, NV, NY, OR, RI, WA
Job Responsibilities:
  • Enters and retrieves information of varying complexity using computer systems and applications to update records, obtain information for others and respond independently to most questions and problems.
  • Uses intermediate skills and business knowledge to answer questions related to billing and insurance forms/documents, taking payments, correspondence, and process other insurance transactions to provide customer service and support. Performs other duties as needed.
  • Upholds our customer care standards by achieving individual goals such as work quality, phone and email handle time, adherence, and reliability.
  • Adheres to a daily schedule to help maintain phone and offline service levels.
  • Interacts with other departments including underwriting and billing to help resolve customer requests.

Qualifications
  • High School Diploma or equivalent
  • Minimum of 1-2 years of relevant customer service or administrative experience is preferred.
  • Proficiency with computers is mandatory.
  • Excellent oral, written, and interpersonal communication skills, and the capacity to multi-task in a fast-paced structured teamwork environment is required.
  • Intermediate level of skill required to open, create, and modify various documents using the Microsoft Office suite (e.g., documents, spreadsheets, e-mail, etc.) and enter/retrieve information using various applications/systems.
  • Ability to effectively exchange routine and non-routine information verbally and in writing and apply knowledge of the department's policies and procedures.
  • Must be able to acquire and maintain company and department Work at home (W@H) requirements; Dedicated room with a desk, safe, quiet, professional working environment, and wired connected high-speed internet through a cable, fiber, or DSL service.

About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices
  • California
  • Los Angeles Incorporated
  • Los Angeles Unincorporated
  • Philadelphia
  • San Francisco

What Liberty Mutual employees say

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About Liberty Mutual

Sourced by ZipRecruiter

Since 1912, we've grown into the fifth largest global property and casualty insurer based on 2022 gross written premium. We also rank 86 on the Fortune 100 list of largest corporations in the US based on 2022 revenue. ​At Liberty Mutual Insurance we work hard every day to support our customers and our people, so they can protect their families, build their businesses and invest in their futures. We are headquartered in Boston, but our people, our customers and our reach span the globe. So to better serve our global customers and employees, we are organized into three business units.

Industry

Insurance services

Company size

10,000+ Employees

Headquarters location

Boston, MA, US

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