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Remote Customer Service Insurance Jobs in Walpole, MA

ForgeFit

Remote Customer Service Specialist

Boston, MA · On-site +1

$18.50 - $24.50/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

Liveops

Remote Customer Service Agent

Providence, RI · Remote

$15.75 - $21/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Cranston, RI · Remote

$15.25 - $20.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Warwick, RI · Remote

$15.50 - $20.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Pawtucket, RI · Remote

$15 - $20.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Essence Journey

Remote Customer Support Associate

Boston, MA · Remote

$19 - $26/hr

Previous experience in customer service, administration, or support is a plus but not required Benefits * Flexible remote work schedule * Professional development opportunities and access to training ...

Axelon

Remote Customer Service Rep

Warwick, RI · Remote

$20/hr

Support special product and/or service campaigns as needed. * Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer's inquiry.

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All JobsRemote Customer Service Insurance JobsRemote Customer Service Insurance Jobs in Walpole, MA

Remote Customer Service Insurance information

See Walpole, MA salary details

$28.3K

$52.8K

$79.6K

How much do remote customer service insurance jobs pay per year?

As of Jun 17, 2026, the average yearly pay for remote customer service insurance in Walpole, MA is $52,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,600.00 and $60,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Customer Service Insurance representative, and why are they important?

To thrive as a Remote Customer Service Insurance representative, you need strong knowledge of insurance products, policy management, and problem-solving abilities, often supported by a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, call center platforms, and policy administration systems is typically required. Exceptional communication, patience, and the ability to work independently are crucial soft skills for this remote role. These skills and qualities ensure efficient customer support, accurate policy handling, and high client satisfaction in a competitive insurance market.

What are some common challenges faced by remote customer service representatives in the insurance industry, and how can they be overcome?

Remote customer service representatives in the insurance sector often face challenges such as managing complex policy inquiries without face-to-face interaction, staying updated on evolving products and regulations, and maintaining effective communication with both customers and internal teams. These challenges can be addressed by leveraging robust digital tools, participating in regular training sessions, and maintaining close contact with supervisors and peers through virtual meetings. Proactively seeking clarification on policy changes and prioritizing clear, empathetic communication are also key to delivering excellent service from a remote setting.

What is a Remote Customer Service Insurance Representative?

A Remote Customer Service Insurance Representative is a professional who assists insurance customers by answering questions, resolving issues, and providing policy information, all while working from a remote location such as their home. Their responsibilities typically include handling inquiries about insurance policies, processing claims, and guiding customers through procedures via phone, email, or chat. This role requires strong communication skills, attention to detail, and a good understanding of insurance products and regulations. Working remotely allows these representatives to serve clients from various locations, offering flexibility for both the employee and the company.

What is the difference between Remote Customer Service Insurance vs Remote Claims Specialist?

AspectRemote Customer Service InsuranceRemote Claims Specialist
Required CredentialsHigh school diploma or equivalent; sometimes insurance-specific certificationsHigh school diploma; often requires claims processing certifications
Work EnvironmentHome office or call center; customer interaction focusHome office; handling claims and detailed documentation
Employer & Industry UsageInsurance companies, brokers, agenciesInsurance carriers, third-party administrators
Common Search & ComparisonCustomer support roles in insuranceClaims processing roles in insurance

Remote Customer Service Insurance and Remote Claims Specialist roles both serve the insurance industry but focus on different functions. Customer service roles primarily handle client inquiries and policy support, while claims specialists process and evaluate insurance claims. Both roles often require similar certifications and work environments, making them common points of comparison for job seekers in the insurance sector.

What are popular job titles related to Remote Customer Service Insurance jobs in Walpole, MA? For Remote Customer Service Insurance jobs in Walpole, MA, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service Insurance jobs in Walpole, MA look for? The top searched job categories for Remote Customer Service Insurance jobs in Walpole, MA are:
What cities near Walpole, MA are hiring for Remote Customer Service Insurance jobs? Cities near Walpole, MA with the most Remote Customer Service Insurance job openings:
Remote Customer Service Insurance jobs near you
Infographic showing various Remote Customer Service Insurance job openings in Walpole, MA as of June 2026, with employment types broken down into 72% Full Time, 25% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $52,781 per year, or $25.4 per hour.

Remote Customer Service Representative

A&L Plumbing, Heating and Cooling Inc

Marlborough, MA • Remote

$22 - $27/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Remote Customer Service Representative

A&L Plumbing, Heating, and Cooling Inc. means choosing a company that upholds honesty, professionalism, and a deep-rooted family ethos. With a trusted presence in the Greater Boston and Metro West areas since 1976, we're recognized for our integrity and excellence in service.

We are currently looking for a Remote Customer Service Representative to join our growing team. This position gives you the opportunity to gain valuable office experience providing customer service over the phone. Apply today to learn more and see if this could be the right fit for you!

Summary/Objective: This full-time Customer Service Representative is responsible for delivering exceptional customer service by handling incoming inquiries, addressing customer concerns, resolving issues, and scheduling service and maintenance appointments. This role requires strong communication skills, patience, attention to detail, and the ability to multitask in a fast-paced environment. Additional responsibilities include making outbound calls, supporting customer follow-up efforts, and assisting with maintaining efficient technician schedules to ensure a positive customer experience and smooth daily operations.

Pay: $22-27/hr Depending On Experience

Benefits:

  • Medical, Dental, and Vision are paid at 50% for Employee
  • LTD paid by the company
  • Life Insurance $50K paid by the company
  • Aflac Accident Insurance Available
  • 401k 5% match after 6 months
  • Birthday Bonus (equivalent to 8 hrs. pay)
  • Vacation (2 weeks first year, 3 weeks 1-4 years and 4 weeks 5+)
  • Sick time (40 hrs. for FT employees)
  • Bereavement (3 days)
  • Tuition Reimbursement ($500/year)

Hours: Monday through Friday 7am-3:30pm. On call rotation is 1 week every 4 weeks

Job Duties/Responsibilities:

  • Interact with customers via telephone, email, or in person to provide support and information on products or services.
  • Maintain technicians' daily schedules.
  • Maintain customer accounts and record detailed customer interactions.
  • Keep customers apprised of the tech's schedule/lead times.
  • Resolve customers' concerns and answer customers' questions to your best ability.
  • Follow communication procedures, guidelines, and policies.
  • Perform other related duties as assigned.

Required Qualifications/Attributes:

  • 3+ years of Service Titan
  • Trade experience - Prefer HVAC, Electrical, Plumbing
  • High school diploma or GED
  • Ability to multi-task, prioritize, and manage time effectively.
  • Great communication skills and ability for active listening.