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Remote Customer Service Insurance Jobs in Illinois

Nexora Talent

Remote- Customer Experience Service

Chicago, IL · Remote

$16.50 - $22.50/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

srecruiting

Fully Remote Customer Service Rep

Chicago, IL · Remote

$16.50 - $22.50/hr

Calling and receiving calls from clients/Customer Satisfaction Scheduling appointments with clients who request our benefits, or who they referred Advising, presenting and explaining products ...

McQuade Organization

... service -Has strong communication skills (we'll help you improve even more) -Is dependable ... insurance or enrollment is required--we provide full training.

McQuade Organization

... service -Has strong communication skills (we'll help you improve even more) -Is dependable ... insurance or enrollment is required--we provide full training.

McQuade Organization

... service -Has strong communication skills (we'll help you improve even more) -Is dependable ... insurance or enrollment is required--we provide full training.

McQuade Organization

... service -Has strong communication skills (we'll help you improve even more) -Is dependable ... insurance or enrollment is required--we provide full training.

McQuade Organization

... service -Has strong communication skills (we'll help you improve even more) -Is dependable ... insurance or enrollment is required--we provide full training.

McQuade Organization

... service -Has strong communication skills (we'll help you improve even more) -Is dependable ... insurance or enrollment is required--we provide full training.

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All JobsCustomer Service Insurance JobsRemote Customer Service Insurance JobsRemote Customer Service Insurance Jobs in Illinois

Remote Customer Service Insurance information

What are the key skills and qualifications needed to thrive as a remote customer service insurance representative?

To thrive as a Remote Customer Service Insurance representative, you need strong knowledge of insurance products, policy management, and problem-solving abilities, often supported by a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, call center platforms, and policy administration systems is typically required. Exceptional communication, patience, and the ability to work independently are crucial soft skills for this remote role. These skills and qualities ensure efficient customer support, accurate policy handling, and high client satisfaction in a competitive insurance market.

What are some common challenges faced by remote customer service insurance representatives, and how can they be overcome?

Remote customer service representatives in the insurance sector often face challenges such as managing complex policy inquiries without face-to-face interaction, staying updated on evolving products and regulations, and maintaining effective communication with both customers and internal teams. These challenges can be addressed by leveraging robust digital tools, participating in regular training sessions, and maintaining close contact with supervisors and peers through virtual meetings. Proactively seeking clarification on policy changes and prioritizing clear, empathetic communication are also key to delivering excellent service from a remote setting.

What is a remote customer service insurance representative?

A Remote Customer Service Insurance Representative is a professional who assists insurance customers by answering questions, resolving issues, and providing policy information, all while working from a remote location such as their home. Their responsibilities typically include handling inquiries about insurance policies, processing claims, and guiding customers through procedures via phone, email, or chat. This role requires strong communication skills, attention to detail, and a good understanding of insurance products and regulations. Working remotely allows these representatives to serve clients from various locations, offering flexibility for both the employee and the company.

What is the difference between Remote Customer Service Insurance vs Remote Claims Specialist?

AspectRemote Customer Service InsuranceRemote Claims Specialist
Required CredentialsHigh school diploma or equivalent; sometimes insurance-specific certificationsHigh school diploma; often requires claims processing certifications
Work EnvironmentHome office or call center; customer interaction focusHome office; handling claims and detailed documentation
Employer & Industry UsageInsurance companies, brokers, agenciesInsurance carriers, third-party administrators
Common Search & ComparisonCustomer support roles in insuranceClaims processing roles in insurance

Remote Customer Service Insurance and Remote Claims Specialist roles both serve the insurance industry but focus on different functions. Customer service roles primarily handle client inquiries and policy support, while claims specialists process and evaluate insurance claims. Both roles often require similar certifications and work environments, making them common points of comparison for job seekers in the insurance sector.

What are popular job titles related to Remote Customer Service Insurance jobs in Illinois? For Remote Customer Service Insurance jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service Insurance jobs in Illinois look for? The top searched job categories for Remote Customer Service Insurance jobs in Illinois are:
What cities in Illinois are hiring for Remote Customer Service Insurance jobs? Cities in Illinois with the most Remote Customer Service Insurance job openings:
Remote Customer Service Insurance jobs near you
Infographic showing various Remote Customer Service Insurance job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Customer Service Representative II (Remote)

American Medical Association

Chicago, IL • On-site, Remote

$23.63 - $30.83/hr

Full-time

Medical, Life

Posted 21 days ago

Job description

Customer Service Representative II (Remote)
Remote - FL, IL, IN and WI
AMA Insurance (AMAI) offers life, health and disability insurance at affordable and exclusive rates to help doctors achieve a healthy and secure financial future. AMAI is part of the American Medical Association (AMA), a nonprofit, and the nation's largest professional Association of physicians. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.
At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve. We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.
We have an opportunity for a remote Customer Service Representative II our AMA Insurance team. This role supports customer experience goals and meets or exceedsexpectations for routine and specialized sales, claims, and service supportfor AMA physician and Third Party Administration (TPA) businesslines. Responds to inbound and written correspondence forall insurance products offered by AMA Insurance, and TPA Businesslines in a manner that will retain current certificateholders, increase our customer base and promote AMA membership.Engages callers to build and maintain a strongreputation and forge a lasting relationship. Achieves exceptionalresults for our customers and colleagues.
RESPONSIBILITIES:
Customer Support & Issue Resolution
  • Answer all inbound calls in accordance with Department standards and monitoring guidelines.
  • Provide information regarding benefits, eligibility, plan provisions, premium billing, customer conservation, cross selling and upselling for all insurance plans.
  • Identify and escalate priority or problem issues. Follow up on customer calls when necessary. Create opportunities to transfer callers to partners for telesales opportunities.
  • Respond to all correspondence within department standards for quality, productivity and timeliness.
  • Meet or exceed production standards by processing changes to our Administration System, including personal and coverage information and send confirmation documents to the caller when needed.
  • Handle integrated sales, claims, and service interactions across AMAI insurance plans.
  • Answer and resolve inquiries regarding technical details including benefits, eligibility, plan provisions, premium billing, and certificate changes.
  • Demonstrate strong problem-solving skills when resolving complex or escalated customer issues.

Operations & Special Projects
  • Support business operations through participation in special projects as assigned by the Customer Service Supervisor.
  • Contribute to process improvements and operational efficiencies.
  • Assist in documenting workflows and service processes to support consistency and quality.

May include other responsibilities as assigned
REQUIREMENTS:
  1. High school diploma or equivalent education required.
  2. Minimum of 2+ years' experience in life or health insurance required.
  3. Health or Life insurance license preferred.
  4. Demonstrated experience working in a high-volume customer service call center.
  5. Excellent telephone skills including proper telephone technique, multitasking skills, and ability to control the call.
  6. In-depth understanding of customer service and premium billing transactions required.
  7. Demonstrated experience handling customer issues, including technical and financial related issues.
  8. Strong knowledge of insurance products, benefits administration, or third-party administration services preferred. Health insurance knowledge preferred.
  9. Excellent verbal and written communication skills with a high level of professionalism.
  10. High level proficiency with call center systems, telephony platforms, and personal computers.
  11. Advanced proficiency in Microsoft Office Suite (Word, Excel, Access, PowerPoint) and database systems.
  12. Ability to provide technical support for online tools, systems, and customer-facing platforms.
  13. Strong business process skills, including the ability to document, monitor, and improve workflows.
  14. Excellent planning, organization, and time management skills with the ability to manage multiple priorities in a fast-paced environment.

This role is a non-exempt position and the hourly range for this position is $23.63 - $30.83. This is the lowest to highest rate we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration, geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.
We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.
THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION
American Medical Association logo

About American Medical Association

Sourced by ZipRecruiter

Founded in 1847, the American Medical Association (AMA) is the largest and only national association that convenes 190+ state and specialty medical societies and other critical stakeholders. Throughout history, the AMA has always followed its mission: to promote the art and science of medicine and the betterment of public health. As the physicians’ powerful ally in patient care, the AMA delivers on this mission by representing physicians with a unified voice in courts and legislative bodies across the nation, removing obstacles that interfere with patient care, leading the charge to prevent chronic disease and confront public health crises, and driving the future of medicine to tackle the biggest challenges in health care and training the leaders of tomorrow.

Industry

Health care and social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

Chicago, IL, US

Year founded

1847

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