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Remote Customer Representative Jobs in Illinois (NOW HIRING)

Annuity Health

Remote Customer Service Representative

Westmont, IL · On-site +1

$16 - $23/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Remote Customer Service Representative is responsible for phone contact with patients to collect payment for medical billson behalf of our clients. This involves working in a fast-paced call ...

AO Globe Life

Remote- Customer Service Representative

Joliet, IL · On-site +1

$15.50 - $21/hr

  • Medical

  • Dental

  • Life

Customer Service Representative - Your Path to Unlimited Growth Starts Here! At AO Globe Life, we ... Enjoy the benefits of a flexible schedule with options for remote work or in-office collaboration ...

AO Globe Life

Remote- Customer Service Representative

Joliet, IL · On-site +1

$15.50 - $21/hr

  • Medical

  • Dental

  • Life

Customer Service Representative - Your Path to Unlimited Growth Starts Here! At AO Globe Life, we ... Enjoy the benefits of a flexible schedule with options for remote work or in-office collaboration ...

AO Globe Life

Remote- Customer Service Representative

Joliet, IL · On-site +1

$15.50 - $21/hr

  • Medical

  • Dental

  • Life

Customer Service Representative - Your Path to Unlimited Growth Starts Here! At AO Globe Life, we ... Enjoy the benefits of a flexible schedule with options for remote work or in-office collaboration ...

AO Globe Life

Remote- Customer Service Representative

Joliet, IL · On-site +1

$15.50 - $21/hr

  • Medical

  • Dental

  • Life

Customer Service Representative - Your Path to Unlimited Growth Starts Here! At AO Globe Life, we ... Enjoy the benefits of a flexible schedule with options for remote work or in-office collaboration ...

AO Globe Life

Remote- Customer Service Representative

Joliet, IL · On-site +1

$15.50 - $21/hr

  • Medical

  • Dental

  • Life

Customer Service Representative - Your Path to Unlimited Growth Starts Here! At AO Globe Life, we ... Enjoy the benefits of a flexible schedule with options for remote work or in-office collaboration ...

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All JobsCustomer Representative JobsRemote Customer Representative JobsRemote Customer Representative Jobs in Illinois

Remote Customer Representative information

What are the key skills and qualifications needed to thrive as a remote customer representative?

To thrive as a Remote Customer Representative, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat tools, and ticketing systems is typically required. Strong soft skills such as empathy, patience, and self-motivation help you connect with customers and work independently. These qualities are essential for delivering effective customer support, resolving issues efficiently, and maintaining customer satisfaction from a remote setting.

Who is the best company to work for remotely?

For remote customer representatives, companies like Amazon, Apple, and Salesforce are known for offering flexible work arrangements, competitive pay, and comprehensive training. The best company depends on individual preferences, skills, and the specific remote work policies they have in place.

What is the difference between Remote Customer Representative vs Remote Customer Service Agent?

AspectRemote Customer RepresentativeRemote Customer Service Agent
CredentialsHigh school diploma or equivalent; sometimes additional certifications in customer serviceHigh school diploma or equivalent; customer service certifications often preferred
Work EnvironmentHome office or remote call centersHome office or remote call centers
Industry UsageCommonly used across retail, telecom, banking, and tech sectorsWidely used in retail, telecom, and service industries
Job FocusHandling customer inquiries, providing product info, resolving issuesAssisting customers, troubleshooting, and resolving complaints

Both roles involve remote work handling customer interactions, but 'Remote Customer Representative' often emphasizes sales and product information, while 'Remote Customer Service Agent' focuses more on troubleshooting and support. They share similar credentials and work environments, making them closely related roles in the customer service industry.

What are some common challenges faced by remote customer representatives, and how can they be managed effectively?

Remote customer representatives often face challenges such as maintaining consistent communication with team members, managing time effectively without direct supervision, and handling customer inquiries across multiple digital channels. To manage these challenges, it's important to establish a structured daily routine, utilize collaboration tools like Slack or Microsoft Teams for regular check-ins, and prioritize clear, empathetic communication with customers. Employers may also provide ongoing training and virtual support to help representatives stay connected and continuously improve their skills.

What is a remote customer representative?

Remote customer representatives are professionals who assist customers with their inquiries, issues, or requests from a location outside of a traditional office, often working from home. They use phone, email, chat, or other online platforms to provide support, answer questions, and resolve problems. This role requires strong communication skills, patience, and the ability to use various customer service tools and software. Employers value remote customer representatives for their ability to deliver quality service while reducing overhead costs.

What are the most commonly searched types of Customer Representative jobs in Illinois?

The most popular types of Customer Representative jobs in Illinois are:

What are popular job titles related to Remote Customer Representative jobs in Illinois?

For Remote Customer Representative jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Remote Customer Representative jobs in Illinois look for?

The top searched job categories for Remote Customer Representative jobs in Illinois are:

What cities in Illinois are hiring for Remote Customer Representative jobs?

Cities in Illinois with the most Remote Customer Representative job openings:

Remote Customer Representative jobs near you
Infographic showing various Remote Customer Representative job openings in Illinois as of August 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 100% Remote job distribution.

Remote Customer Service Representative

Annuity Health

Westmont, IL • On-site, Remote

$16 - $23/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 27 days ago

Annuity Health rating

6.4

Company rating: 6.4 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

345th of 491 rated business services

Job description

The Remote Customer Service Representative is responsible for phone contact with patients to collect payment for medical billson behalf of our clients. This involves working in a fast-paced call center environment to establish contact with customers to negotiate payment and/or set up payment arrangements to collect account receivables.
To perform successfully in a virtual environment, the remote Customer Service Representative must be comfortable
with technology and can easily understand and learn the technical requirements of the position.
Duties/Responsibilities
  • Provide exceptional patient service in the name of the client
  • Contact patients via telephone to collect payment on medical bills
  • Communicates accurate information to patients in a clear, concise and professional manner
  • Review patient accounts and documents patients' interaction and feedback
  • Negotiates appropriate and reasonable payments with customers
  • Sets up patient payments via check, electronic transfer or credit card
  • Responsible for understanding and complying with all policies and procedures
  • Meets or exceeds established goals
  • Works closely with team leads, management and client to resolve disputes and ensure patient satisfaction
  • All other duties as assigned by management

Required Skills/Knowledge
  • Customer/Client Focus
  • Communication Proficiency
  • Confidentiality/Integrity
  • Teamwork Orientation
  • Basic computer skills necessary

Education/Experience
  • Customer service experience preferred
  • Prior medical billing or healthcare revenue cycle experience strongly preferred
  • High school diploma or General Education Development (GED) Certificate required
  • One to two years of college preferred

Benefits
Annuity Health offers its employees excellent benefits including: Health, Dental, Vision, HSA and FSA Accounts, Voluntary Insurance, Paid Holidays, PTO, and 401(k).
Salary Description
Pay Scale - $16.00 to $23.00

What Annuity Health employees say

Pay

Hours and flexibility

Workplace

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