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Remote Customer Service German Jobs in Utah (NOW HIRING)

Getaway

Customer Representative

Magna, UT · Remote

$30K - $50K/yr

Strong customer service experience (preferably in travel or hospitality). * Organized, dependable ... Perks * 100% remote work with flexible scheduling. * Opportunities for growth within the agency.

Kelso Industries

BAS Client Service Representative

Ogden, UT · Remote

$15.75 - $21.25/hr

Kelso Connected & Remote BAS Services The CSR will position Kelso Connected as a key component of the KBS BAS service strategy. * Customer Discovery & Consultative Selling Use a structured discovery ...

Caselle

Payroll / Payroll Client Services/CSR

Provo, UT · On-site +1

$56K - $58K/yr

As a Client Service Analyst, you'll be on the front lines of our customer experience - assisting ... flexible hybrid or remote work options. Most importantly, you'll be part of an innovative ...

The Hiring Platform

Remote Services Coordinator

Ogden, UT · Remote

$19.25 - $24.50/hr

Customer service or coordination experience is helpful Benefits * Fully remote environment * Comprehensive onboarding * Training and continuing education * Access to online tools and resources

New

Apello

Answering Service Agent (Bilingual)

UT · On-site +1

$16 - $20/hr

As a Live Answering Service, we answer incoming calls for 500+ businesses 24/7 as remote receptionists and dispatchers. Our live answering service helps our business customers to provide better, 24/7 ...

HMG Careers

Sales and Service Agent Remote

Provo, UT · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales and Service Agent Remote

Eureka, UT · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Agent

Provo, UT · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales and Service Agent Remote

Wales, UT · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Redmond, UT · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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All JobsCustomer Service German JobsRemote Customer Service German JobsRemote Customer Service German Jobs in Utah

Remote Customer Service German information

What is a remote customer service German job?

Remote Customer Service German jobs involve assisting customers who speak German via phone, email, chat, or other online platforms, all while working from a remote location such as your home. These roles typically include handling inquiries, resolving issues, processing orders, and providing product or service information. Fluency in German and strong communication skills are essential, along with basic computer proficiency. Many companies hire remote customer service representatives to support their German-speaking clients across various industries. This job offers flexibility and the opportunity to work with international teams.

What are the key skills and qualifications needed to thrive as a remote customer service German representative?

To thrive as a Remote Customer Service Representative (German), you need fluency in German and English, strong communication skills, and experience in customer support or a related field. Familiarity with CRM platforms, helpdesk software, and remote communication tools is typically required. Outstanding empathy, patience, and problem-solving abilities help you stand out by effectively addressing customer concerns and building rapport. These skills and qualities are crucial for delivering excellent service, resolving issues efficiently, and maintaining customer satisfaction in a remote environment.

What are some common challenges faced by remote customer service German representatives, and how can they be managed effectively?

Remote Customer Service Representatives handling German-speaking customers often encounter challenges such as managing high volumes of inquiries, navigating cultural nuances, and maintaining effective communication without face-to-face interaction. To manage these challenges, it's important to develop strong organizational skills, use available CRM tools efficiently, and stay proactive in clarifying customer concerns. Regular team check-ins and ongoing training can also help you stay aligned with best practices and provide consistent, high-quality service.

What is the difference between Remote Customer Service German vs Remote Technical Support German?

AspectRemote Customer Service GermanRemote Technical Support German
Required CredentialsBasic customer service skills, German language proficiencyTechnical knowledge, troubleshooting skills, German language proficiency
Work EnvironmentCustomer service centers, call centers, remoteTechnical support teams, remote or on-site
Employer & Industry UsageRetail, hospitality, e-commerce, service industriesIT, software, hardware, telecommunications
Search & Comparison IntentCustomer service roles in German languageTechnical support roles in German language

Remote Customer Service German focuses on assisting customers with inquiries, orders, and general support in German, requiring strong communication skills. Remote Technical Support German involves troubleshooting technical issues, requiring technical knowledge alongside German language proficiency. Both roles are remote, but they serve different industry needs and skill sets.

What are popular job titles related to Remote Customer Service German jobs in Utah?

For Remote Customer Service German jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Remote Customer Service German jobs in Utah look for?

The top searched job categories for Remote Customer Service German jobs in Utah are:

What cities in Utah are hiring for Remote Customer Service German jobs?

Cities in Utah with the most Remote Customer Service German job openings:

Remote Customer Service German jobs near you

Customer Support Representative (Remote)

ECP

Salt Lake City, UT • Remote

$16.50 - $21/hr

Full-time

Posted 16 days ago

Job description

ECP is a market-leading SaaS solution that enables senior living communities to better care for their residents. ECP is used in over 8,000 communities around the world. We're looking to further expand by increasing the number of customers that use our software and increasing the scope of how we serve our customers by developing and releasing new products.

Role Overview 

As a Customer Support Representative at ECP, you serve as the first point of contact for our customers and play a critical role in delivering an exceptional support experience. You are responsible for resolving customer questions, troubleshooting issues, training refreshers, and ensuring timely and accurate communication across all support channels according to SLAs & tracked KPIs.  

This role requires strong product knowledge, clear communication, and consistent execution of support best practices. You are expected to independently manage tickets from intake to resolution while meeting established service standards and contributing to overall team success, and to escalate when required according to established process. 

Core Responsibilities 

Customer Support & Issue Resolution 

  • Serve as the primary contact for customer inquiries via phone, email, and the ticketing system 
  • Manage support tickets from intake through resolution in accordance with SLA expectations 
  • Clarify customer requests to accurately identify needs and scope 
  • Troubleshoot product and workflow issues by identifying root causes and determining appropriate solutions 
  • Clearly explain solutions to customers and confirm resolution 

Documentation & Systems Management 

  • Maintain accurate and complete ticket documentation following ECP best practices 
  • Update and manage customer account records in HubSpot 
  • Ensure all case activity is properly tracked and categorized 

Product Knowledge & Continuous Learning 

  • Develop and maintain strong working knowledge of ECP products, features, and company workflows 
  • Stay current on new releases, updates, and process changes 
  • Serve as a reliable resource for teammates by sharing knowledge and insights 
  • Work cross-functionally as required to provide seamless customer experience 

Performance & Operational Excellence 

  • Consistently meet or exceed established KPIs, SLAs, and quality metrics 
  • Participate in ECP's rotating on-call schedule to provide after-hours support coverage 
  • Manage time effectively to balance ticket volume, follow-ups, and internal responsibilities 
Expectations for Success in This Role 
  • Demonstrate professionalism, empathy, and a customer-first mindset in every interaction 
  • Communicate clearly and confidently, both verbally and in writing 
  • Remain organized and adaptable in a fast-paced environment 
  • Take ownership of assigned work and follow through consistently according to established process 
  • Uphold ECP's values and represent the company positively in all customer interactions 

Requirements

    • Customer Service Experience
    • Software experience, experience with eMARs, EHRs or other healthcare-related technologies is preferred
    • Strong problem-solving capabilities
    • Excellent verbal and written communication skills
    • Comfort learning new systems and technologies quickly 
    • Bachelor or Associate's degree preferred
    • A remote work environment that is compliant with cybersecurity and other company workplace policies
    • Work Hours / Schedule:
      • The regular work hours will be 9:30 am CT (7:30 am PT, 8:30 am MT, 10:30 am ET) to 6:00 pm CT (4:00 pm PT, 5:00 pm MT, 7:00 pm ET), Monday through Friday.
      • Support team members are required to participate in the on-call/after-hours rotational schedule

Apply