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Remote Customer Service Associate Jobs in Wisconsin

Becton, Dickinson and Company

$15 - $20/hr

... partner with customers to turn scientific challenges into breakthroughs that improve lives ... S.A. remote. Role Summary The Associate Service Sales Representative is an entrylevel sales role ...

Becton, Dickinson and Company

$16 - $21.50/hr

... partner with customers to turn scientific challenges into breakthroughs that improve lives ... S.A. remote. Role Summary The Associate Service Sales Representative is an entrylevel sales role ...

Becton, Dickinson and Company

$14.50 - $19.50/hr

... partner with customers to turn scientific challenges into breakthroughs that improve lives ... S.A. remote. Role Summary The Associate Service Sales Representative is an entrylevel sales role ...

APR

Commercial Lines CSR

Stevens Point, WI · On-site +1

$65K - $100K/yr

Client Service Manager | Commercial Lines Commercial Lines Account Manager | Focusing on Small to ... Embrace the future of work with our fully remote option, tailored for the exceptional candidate.

ChenMed

$24.26/hr

The Service Team Coordinator is responsible for outbound and inbound customer service call handling ... Remote

NV5

Remote Sensing Technician

Sheboygan Falls, WI · On-site +1

NV5 is a global technology solutions and consulting services company with a workforce of over 4,500 ... customers solve the world's toughest problems. The NV5 family brings together talent across a wide ...

NV5

Remote Sensing Technician

Sheboygan Falls, WI · Remote

NV5 is a global technology solutions and consulting services company with a workforce of over 4,500 ... customers solve the world's toughest problems. The NV5 family brings together talent across a wide ...

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All JobsCustomer Service Associate JobsRemote Customer Service Associate JobsRemote Customer Service Associate Jobs in Wisconsin

Remote Customer Service Associate information

See Wisconsin salary details

$7

$17

$28

How much do remote customer service associate jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for remote customer service associate in Wisconsin is $17.29, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $19.33 per hour, depending on experience, location, and employer.

What are Remote Customer Service Associates?

Remote Customer Service Associates are professionals who handle customer inquiries, complaints, and support requests from a location outside of a traditional office, usually from home. They use phone, email, chat, or other online communication tools to assist customers with issues related to products, services, orders, or accounts. This role requires strong communication skills, problem-solving abilities, and proficiency with digital platforms. Working remotely allows for flexible schedules but also requires self-discipline and a reliable internet connection. Companies hire remote customer service associates to provide support across various time zones and improve customer satisfaction.

How do Remote Customer Service Associates typically stay connected with their teams and supervisors while working from home?

Remote Customer Service Associates usually stay in regular contact with their teams and supervisors through video meetings, chat platforms, and email. Many companies use collaboration tools like Slack, Microsoft Teams, or Zoom to ensure seamless communication and support. Team leads may hold daily or weekly check-ins to share updates, address challenges, and maintain a sense of community. This structure helps remote associates feel supported, share best practices, and receive timely feedback, even outside a traditional office environment.

What are the key skills and qualifications needed to thrive as a Remote Customer Service Associate, and why are they important?

To thrive as a Remote Customer Service Associate, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, chat platforms, and ticketing tools is often required. Strong soft skills like patience, empathy, and self-motivation are essential for managing customer concerns and working independently. These skills are vital to deliver high-quality support, build customer trust, and maintain productivity in a remote work environment.

What is the difference between Remote Customer Service Associate vs Remote Call Center Agent?

AspectRemote Customer Service AssociateRemote Call Center Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHome office or remote setup, often with flexible hoursHome or remote, typically in a call center setting or remote call center
Industry UsageCustomer service, retail, tech supportTelecommunications, tech support, sales
Job FocusHandling customer inquiries, resolving issues, providing supportAnswering calls, troubleshooting, upselling or sales

Both roles involve remote customer interaction, but Customer Service Associates focus on support and issue resolution, while Call Center Agents often handle high-volume calls, including sales and troubleshooting. The roles overlap in skills and environment, but their primary functions differ slightly.

What are the most commonly searched types of Remote Customer Service jobs in Wisconsin? The most popular types of Remote Customer Service jobs in Wisconsin are:
What are popular job titles related to Remote Customer Service Associate jobs in Wisconsin? For Remote Customer Service Associate jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service Associate jobs in Wisconsin look for? The top searched job categories for Remote Customer Service Associate jobs in Wisconsin are:
What cities in Wisconsin are hiring for Remote Customer Service Associate jobs? Cities in Wisconsin with the most Remote Customer Service Associate job openings:
Remote Customer Service Associate jobs near you
Infographic showing various Remote Customer Service Associate job openings in Wisconsin as of July 2026, with employment types broken down into 1% As Needed, 68% Full Time, 28% Part Time, 2% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $35,961 per year, or $17.3 per hour.
Insurance Customer Service Representative

Insurance Customer Service Representative

Rural Mutual Insurance

Madison, WI • On-site, Remote

$55K/yr

Full-time

Posted 5 days ago

Job description

Rural Mutual Insurance, one of the top 50 property and casualty companies in the nation, has been protecting what we value in Wisconsin for over 90 years and proudly continues that mission today. We seek an enthusiastic Customer Service Representative to provide exceptional customer service to our policyholders. You’ll be responsible for processing insurance policy transactions and service requests with accuracy and timeliness. You will get to interact with our underwriting team, Rural agents and assistants, and customers throughout the state, answering policy related inquires in a professional manner. If you have an eye for detail and enjoy problem-solving with people in a fast-paced work environment, we want to hear from you!


This is a hybrid role with the potential to go remote after a successful training period. 


At Rural Mutual Insurance, we offer a supportive work environment, career growth opportunities, and a comprehensive compensation package that includes health, dental, and vision insurance, a matching 401(k), and generous time off. We’ve earned consistent recognition as a Madison Magazine Best Places to Work and an A+ AM Best financial strength rating. If you're ready to be part of a team that values your expertise and encourages your professional growth, apply today!

Compensation:

$50,000 - $55,000 yearly


Responsibilities:
  • Process policy transactions by reviewing our insurance Product Line's new business, changes, and renewals based on established guidelines.
  • Accurately complete service requests, including entering information into the appropriate computer system in a timely manner.
  • Work with the underwriting staff to resolve coverage questions.
  • Answer Inquiries from Agents, Agent Assistants, Customers, and 3rd parties regarding policy or billing via various channels and respond accurately, promptly, and in a professional manner.
  • Maintain an acceptable productivity and quality level by working with your manager to understand processes and procedures.
  • Contributes to team effort by accomplishing related tasks as needed.

Qualifications:
  • Two years or more of office experience; property and casualty insurance experience highly preferred.
  • Proficient PC skills, including accurate and speedy keyboarding.
  • Understands how to utilize a database for processing client information and how to use Microsoft Office to create necessary documents.
  • Effective written and verbal communication skills, including excellent telephone skills.
  • Ability to keep information confidential.
  • A team player with proven customer service experience.
  • Problem-solving skills.
  • Participation in industry-related programs such as IIA, CISR, CIC, etc., is preferred.
  • Bilingual abilities (Spanish, Hmong, etc.) are a plus.
  • Candidate must live and work in Wisconsin.
  • Eligible to work in the United States without sponsorship.

About Company

What You'll Love About Rural Mutual Insurance:

We are a leading property and casualty insurance company based in Wisconsin, well known for our financial strength and longevity in the insurance industry. Our reputation in the marketplace ensures stability and opens up numerous growth opportunities for our employees.

We created a welcoming place to work with friendly and professional leadership. We are known for the great care we take with our staff, our agents, and our customers. We are passionate and determined about delivering the best customer service, preserving insurance industry knowledge, and making a difference through the work that we do.

We believe in a healthy work/life balance and, to that end, offer a competitive and comprehensive compensation package including health, dental, life, LTD, and vision insurance as well as an employee bonus plan, matching 401(k) plan, and generous time off benefits.