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Remote Customer Service Agent Jobs in Wheaton, IL

YO AI Labs

Travel Agent - Remote

Chicago, IL · Remote

$30 - $50/hr

Travel Agent Location: Remote Job Type: Contractor Pay: $20-$35/hour Job Overview We are seeking an ... Provide excellent customer service and resolve travel-related queries. * Review and improve travel ...

NTT DATA Services

Customer Care Associate

Chicago, IL · Remote

$20/hr

Basic Qualifications: * 1 year experience (WAH) remote customer service (Call Center environment ... Management monitors all technical issues and agent downtime. Consistent availability is critical to ...

NTT DATA Services

Customer Care Associate

Chicago, IL · Remote

$20/hr

Basic Qualifications: * 1 year experience (WAH) remote customer service (Call Center environment ... Management monitors all technical issues and agent downtime. Consistent availability is critical to ...

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Remote Customer Service Agent information

See Wheaton, IL salary details

$9

$17

$26

How much do remote customer service agent jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for remote customer service agent in Wheaton, IL is $17.56, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.28 per hour, depending on experience, location, and employer.

What is a remote customer service agent?

A Remote Customer Service Agent is a professional who provides customer support services from a location outside of a traditional office, typically from home. They assist customers through various channels such as phone, email, live chat, or social media, addressing inquiries, resolving issues, and processing orders. Remote agents use specialized software and communication tools to perform their duties efficiently while maintaining a high standard of customer service. This role requires strong communication skills, problem-solving abilities, and self-motivation to work independently.

What does a remote customer service agent do?

As a remote customer service agent, your duties are to answer telephone or video calls or work over chat platforms to address customer concerns and questions about different types of product or service options. You may assist them with setting up a device or troubleshooting technical issues. Your responsibilities also include handling order information, billing issues, and quality control problems. When you have a question you are unable to answer, you note it and pass the customer on to someone more qualified to answer the questions. You may also perform some data entry work.

What are the key skills and qualifications needed to thrive as a remote customer service agent, and why are they important?

To thrive as a Remote Customer Service Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, help desk platforms, and remote communication tools is often required. Patience, active listening, and self-motivation are crucial soft skills that help agents excel in a virtual environment. These skills ensure effective customer support, high satisfaction rates, and productivity while working independently from home.

How do remote customer service agents effectively stay connected and collaborate with their team?

Remote Customer Service Agents typically use a variety of digital tools—such as instant messaging platforms, video conferencing, and shared documentation systems—to stay connected with their team. Regular virtual meetings and check-ins are common to discuss updates, share feedback, and resolve customer issues collaboratively. This structure helps maintain a sense of teamwork and ensures everyone is aligned on company goals and service standards, even while working from different locations. Proactive communication and strong organizational skills are key to thriving in this remote environment.

What is the difference between Remote Customer Service Agent vs Remote Technical Support Specialist?

AspectRemote Customer Service AgentRemote Technical Support Specialist
CredentialsCustomer service certifications, high school diploma or equivalentTechnical certifications, relevant technical training or certifications
Work EnvironmentCall centers, customer service platforms, chat supportTechnical help desks, troubleshooting software, remote diagnostics
Employer & IndustryRetail, telecom, e-commerce, service providersIT companies, software providers, hardware vendors
Search & ComparisonOften compared for customer support roles, entry-level positionsCompared for technical troubleshooting, specialized support roles

Remote Customer Service Agents focus on assisting customers with general inquiries, orders, and account issues, often requiring strong communication skills and customer service certifications. Remote Technical Support Specialists handle technical problems, troubleshooting, and software or hardware issues, requiring technical knowledge and certifications. While both roles are remote and customer-facing, they differ in technical complexity and skill requirements.

More about Remote Customer Service Agent jobs

What are the most commonly searched types of Customer Service Agent jobs in Wheaton, IL?

The most popular types of Customer Service Agent jobs in Wheaton, IL are:

What are popular job titles related to Remote Customer Service Agent jobs in Wheaton, IL?

For Remote Customer Service Agent jobs in Wheaton, IL, the most frequently searched job titles are:

What job categories do people searching Remote Customer Service Agent jobs in Wheaton, IL look for?

The top searched job categories for Remote Customer Service Agent jobs in Wheaton, IL are:

What cities near Wheaton, IL are hiring for Remote Customer Service Agent jobs?

Cities near Wheaton, IL with the most Remote Customer Service Agent job openings:

Remote Customer Service Agent jobs near you

Remote Customer Service Leaders/ Benefits Specialist

Zuzick Organization of Globe Life

Joliet, IL • Remote

Full-time

Posted 27 days ago

Globe Life Insurance rating

8.0

Company rating: 8.0 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

172nd of 315 rated insurance

Job description

-No prior industry experience required

-Meet with clients on Zoom to help them enroll in benefit programs

-Explain options in a clear, simple, and relatable way

-Help clients complete online enrollment forms accurately

-Schedule and manage virtual appointments

-Use basic computer skills (email, Zoom, online systems) daily

-Follow a proven process with training and support provided

-Work independently while being part of a supportive team

-Grow your skills, income, and career through ongoing coaching

Industry leaders will train all new canidates, but you must be:

  • Coachable and demonstrate high integrity

  • Your have a desire to help others

  • Excellent written and verbal communication skills

  • Strong organizational skills with a proactive, customer-focused mindset.

What Globe Life Insurance employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Globe Life logo

About Globe Life

Sourced by ZipRecruiter

Our Actions Today have a lasting impact on Tomorrow. Therefore, We aim to inspire everyone in our network to help Make Tomorrow Better. At Globe Life, We empower our Customers by offering products that help secure their Financial Future and Protect them from the unexpected. We give our Employees the chance to give back, Support Initiatives with a Service First Mindset, and Promote from within.

Industry

Insurance services and insurance agencies and brokerages

Company size

1,001 - 5,000 Employees

Headquarters location

McKinney, TX, US

View All Globe Life Jobs

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