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Remote Customer Service Agent Jobs in Three Rivers, MI

System One

Customer Service Representative

Portage, MI · Remote

$20 - $22.73/hr

Customer Service Representative Location: Portage, MI Type: Contract Compensation: $20-22.73/hr ... Hybrid - onsite and remote Hours: 8-4:30 to 9-5:30 ET (candidate should have flexibility in start ...

System One

Customer Service Representative

Portage, MI · Remote

$20 - $22.73/hr

Customer Service Representative Location: Portage, MI Type: Contract Compensation: $20-22.73/hr ... Hybrid - onsite and remote Hours: 8-4:30 to 9-5:30 ET (candidate should have flexibility in start ...

HMG Careers

Remote Insurance Agent

Battle Creek, MI · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Insurance Agent

Elkhart, IN · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HSS Careers

Remote Sales Agent

Niles, MI · Remote

$69K - $175K/yr

Build a rewarding remote career helping individuals and families protect what matters most. Enjoy ... Previous sales or customer service experience * Strong interpersonal and relationship-building ...

HSS Careers

Remote Sales Agent

Kalamazoo, MI · Remote

$69K - $175K/yr

Build a rewarding remote career helping individuals and families protect what matters most. Enjoy ... Previous sales or customer service experience * Strong interpersonal and relationship-building ...

HMG Careers

Remote Life Insurance Agent

Battle Creek, MI · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Life Insurance Agent

Elkhart, IN · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Client Sales Advocate

Elkhart, IN · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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All JobsCustomer Service Agent JobsRemote Customer Service Agent JobsRemote Customer Service Agent Jobs in Three Rivers, MI

Remote Customer Service Agent information

See Three Rivers, MI salary details

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$16

$25

How much do remote customer service agent jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for remote customer service agent in Three Rivers, MI is $16.76, according to ZipRecruiter salary data. Most workers in this role earn between $13.75 and $18.41 per hour, depending on experience, location, and employer.

What is a remote customer service agent?

A Remote Customer Service Agent is a professional who provides customer support services from a location outside of a traditional office, typically from home. They assist customers through various channels such as phone, email, live chat, or social media, addressing inquiries, resolving issues, and processing orders. Remote agents use specialized software and communication tools to perform their duties efficiently while maintaining a high standard of customer service. This role requires strong communication skills, problem-solving abilities, and self-motivation to work independently.

What does a remote customer service agent do?

As a remote customer service agent, your duties are to answer telephone or video calls or work over chat platforms to address customer concerns and questions about different types of product or service options. You may assist them with setting up a device or troubleshooting technical issues. Your responsibilities also include handling order information, billing issues, and quality control problems. When you have a question you are unable to answer, you note it and pass the customer on to someone more qualified to answer the questions. You may also perform some data entry work.

What are the key skills and qualifications needed to thrive as a remote customer service agent, and why are they important?

To thrive as a Remote Customer Service Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, help desk platforms, and remote communication tools is often required. Patience, active listening, and self-motivation are crucial soft skills that help agents excel in a virtual environment. These skills ensure effective customer support, high satisfaction rates, and productivity while working independently from home.

How do remote customer service agents effectively stay connected and collaborate with their team?

Remote Customer Service Agents typically use a variety of digital tools—such as instant messaging platforms, video conferencing, and shared documentation systems—to stay connected with their team. Regular virtual meetings and check-ins are common to discuss updates, share feedback, and resolve customer issues collaboratively. This structure helps maintain a sense of teamwork and ensures everyone is aligned on company goals and service standards, even while working from different locations. Proactive communication and strong organizational skills are key to thriving in this remote environment.

What is the difference between Remote Customer Service Agent vs Remote Technical Support Specialist?

AspectRemote Customer Service AgentRemote Technical Support Specialist
CredentialsCustomer service certifications, high school diploma or equivalentTechnical certifications, relevant technical training or certifications
Work EnvironmentCall centers, customer service platforms, chat supportTechnical help desks, troubleshooting software, remote diagnostics
Employer & IndustryRetail, telecom, e-commerce, service providersIT companies, software providers, hardware vendors
Search & ComparisonOften compared for customer support roles, entry-level positionsCompared for technical troubleshooting, specialized support roles

Remote Customer Service Agents focus on assisting customers with general inquiries, orders, and account issues, often requiring strong communication skills and customer service certifications. Remote Technical Support Specialists handle technical problems, troubleshooting, and software or hardware issues, requiring technical knowledge and certifications. While both roles are remote and customer-facing, they differ in technical complexity and skill requirements.

More about Remote Customer Service Agent jobs

What are popular job titles related to Remote Customer Service Agent jobs in Three Rivers, MI?

For Remote Customer Service Agent jobs in Three Rivers, MI, the most frequently searched job titles are:

What job categories do people searching Remote Customer Service Agent jobs in Three Rivers, MI look for?

The top searched job categories for Remote Customer Service Agent jobs in Three Rivers, MI are:

What cities near Three Rivers, MI are hiring for Remote Customer Service Agent jobs?

Cities near Three Rivers, MI with the most Remote Customer Service Agent job openings:

Remote Customer Service Agent jobs near you
Infographic showing various Remote Customer Service Agent job openings in Three Rivers, MI as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $34,855 per year, or $16.8 per hour.

Customer Service Representative

Portage, MI • Remote

System One
Business Consulting Services • 5 - 10K employees
Learn more about System Oneexternal

$20 - $22.73/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Re-posted 16 days ago

Job description

Job Title: Customer Service Representative Location: Portage, MI Type: Contract Compensation: $20-22.73/hr Work Model: Hybrid – onsite and remote Hours: 8-4:30 to 9-5:30 ET (candidate should have flexibility in start/end time as these will vary based on what they are supporting)

Responsibilities • Provides customer services relating to sales, sales promotions, installations and communications. Ensures good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with consumer laws. • Develops organization-wide initiatives to proactively inform and educate customers. • Develops improvement plans in response to customer surveys. • Serves as the primary operational partner for assigned sales regions. • Supports sales representatives by managing orders, resolving issues, coordinating with internal teams, and ensuring high-level customer service with accuracy and compliance. • Processes and supports customer orders with accuracy and urgency. • Researches and resolves order, pricing, delivery, and account-related issues. • Coordinates with cross-functional teams including Operations, Contracts, Finance, Customer Service, Logistics, and Technical Support. • Maintains accurate system records and follows established policies and procedures. • Provides proactive communication and follow-up until requests are resolved. • Identifies opportunities to improve processes and enhance the customer experience.

Requirements • Bachelor's degree preferred. • 2+ years of experience in customer service, sales support, account management, operations, or a related field preferred. • Strong organizational skills and attention to detail. • Excellent written and verbal communication skills. • Proven ability to manage multiple priorities in a fast-paced environment. • Strong problem-solving and critical-thinking abilities. • Proficiency with Microsoft Office and the ability to learn new systems quickly. • Attention to detail and accuracy in work. • Excellent sales partnership and communication skills (oral and written). • Organization and time management skills. • Autonomy in responsibilities; role has measurable metrics but how to meet metrics is up to the candidate. • Learning-oriented, adaptable, and team mindset.

Nice to haves: • Experience working in multiple systems and directly with sales representatives. • Order management experience – systems such as JDE, SAP, Salesforce, Microsoft Suite. • Prior success in high-volume transactional environments (banking, manufacturing, etc.). • Forward-thinking approach to problem solving (proactive).

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Ref: #558-Scientific

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About System One

Sourced by ZipRecruiter

System One helps employers get work done more efficiently and economically without compromising quality. Over our 35+ year history, we've helped connect thousands of talented people with innovative companies. The excitement of a perfect fit motivates us every single day.

Industry

Business consulting services and recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Pittsburgh, PA, US

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