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Remote Customer Service Agent Jobs in Rio Rancho, NM

Life Insurance Agent

Los Lunas, NM · Remote

$50K - $100K/yr

Kimbrell Agency Remote Employment Type: Contractor Compensation $50,000 to $100,000 per year (plus ... Previous experience in sales, customer service, or a related field is a plus. Familiarity with CRM ...

Life Insurance Agent

Santa Fe, NM · Remote

$50K - $100K/yr

Kimbrell Agency Remote Employment Type: Contractor Compensation $50,000 to $100,000 per year (plus ... Previous experience in sales, customer service, or a related field is a plus. Familiarity with CRM ...

Life Insurance Agent

Albuquerque, NM · Remote

$50K - $100K/yr

Kimbrell Agency Remote Employment Type: Contractor Compensation $50,000 to $100,000 per year (plus ... Previous experience in sales, customer service, or a related field is a plus. Familiarity with CRM ...

Life Insurance Agent

Rio Rancho, NM · Remote

$50K - $100K/yr

Kimbrell Agency Remote Employment Type: Contractor Compensation $50,000 to $100,000 per year (plus ... Previous experience in sales, customer service, or a related field is a plus. Familiarity with CRM ...

Life Insurance Agent

Rio Rancho, NM · Remote

$50K - $100K/yr

Kimbrell Agency Remote Employment Type: Contractor Compensation $50,000 to $100,000 per year (plus ... Previous experience in sales, customer service, or a related field is a plus. Familiarity with CRM ...

Life Insurance Agent

Albuquerque, NM · Remote

$50K - $100K/yr

Kimbrell Agency Remote Employment Type: Contractor Compensation $50,000 to $100,000 per year (plus ... Previous experience in sales, customer service, or a related field is a plus. Familiarity with CRM ...

Life Insurance Agent

Albuquerque, NM · Remote

$50K - $100K/yr

Kimbrell Agency Remote Employment Type: Contractor Compensation $50,000 to $100,000 per year (plus ... Previous experience in sales, customer service, or a related field is a plus. Familiarity with CRM ...

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Remote Customer Service Agent information

See Rio Rancho, NM salary details

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How much do remote customer service agent jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for remote customer service agent in Rio Rancho, NM is $16.39, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $17.98 per hour, depending on experience, location, and employer.

What is a Remote Customer Service Agent?

A Remote Customer Service Agent is a professional who provides customer support services from a location outside of a traditional office, typically from home. They assist customers through various channels such as phone, email, live chat, or social media, addressing inquiries, resolving issues, and processing orders. Remote agents use specialized software and communication tools to perform their duties efficiently while maintaining a high standard of customer service. This role requires strong communication skills, problem-solving abilities, and self-motivation to work independently.

How do Remote Customer Service Agents effectively stay connected and collaborate with their team?

Remote Customer Service Agents typically use a variety of digital tools—such as instant messaging platforms, video conferencing, and shared documentation systems—to stay connected with their team. Regular virtual meetings and check-ins are common to discuss updates, share feedback, and resolve customer issues collaboratively. This structure helps maintain a sense of teamwork and ensures everyone is aligned on company goals and service standards, even while working from different locations. Proactive communication and strong organizational skills are key to thriving in this remote environment.

What is the difference between Remote Customer Service Agent vs Remote Technical Support Specialist?

AspectRemote Customer Service AgentRemote Technical Support Specialist
CredentialsCustomer service certifications, high school diploma or equivalentTechnical certifications, relevant technical training or certifications
Work EnvironmentCall centers, customer service platforms, chat supportTechnical help desks, troubleshooting software, remote diagnostics
Employer & IndustryRetail, telecom, e-commerce, service providersIT companies, software providers, hardware vendors
Search & ComparisonOften compared for customer support roles, entry-level positionsCompared for technical troubleshooting, specialized support roles

Remote Customer Service Agents focus on assisting customers with general inquiries, orders, and account issues, often requiring strong communication skills and customer service certifications. Remote Technical Support Specialists handle technical problems, troubleshooting, and software or hardware issues, requiring technical knowledge and certifications. While both roles are remote and customer-facing, they differ in technical complexity and skill requirements.

What are the key skills and qualifications needed to thrive as a Remote Customer Service Agent, and why are they important?

To thrive as a Remote Customer Service Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, help desk platforms, and remote communication tools is often required. Patience, active listening, and self-motivation are crucial soft skills that help agents excel in a virtual environment. These skills ensure effective customer support, high satisfaction rates, and productivity while working independently from home.

What Does a Remote Customer Service Agent Do?

As a remote customer service agent, your duties are to answer telephone or video calls or work over chat platforms to address customer concerns and questions about different types of product or service options. You may assist them with setting up a device or troubleshooting technical issues. Your responsibilities also include handling order information, billing issues, and quality control problems. When you have a question you are unable to answer, you note it and pass the customer on to someone more qualified to answer the questions. You may also perform some data entry work.

What are the most commonly searched types of Customer Service Agent jobs in Rio Rancho, NM? The most popular types of Customer Service Agent jobs in Rio Rancho, NM are:
What are popular job titles related to Remote Customer Service Agent jobs in Rio Rancho, NM? For Remote Customer Service Agent jobs in Rio Rancho, NM, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service Agent jobs in Rio Rancho, NM look for? The top searched job categories for Remote Customer Service Agent jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Remote Customer Service Agent jobs? Cities near Rio Rancho, NM with the most Remote Customer Service Agent job openings:
Infographic showing various Remote Customer Service Agent job openings in Rio Rancho, NM as of July 2026, with employment types broken down into 89% Full Time, 9% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $34,085 per year, or $16.4 per hour.
Health Insurance Sales Agent - Contract - $20/hr

Health Insurance Sales Agent - Contract - $20/hr

Gallagher

Albuquerque, NM • Remote

$20/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 24 days ago


Arthur J. Gallagher & Co. rating

7.8

Company rating: 7.8 out of 10

Based on 91 frontline employees who took The Breakroom Quiz

169th of 281 rated insurance


Job description

Introduction
Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.

Overview

Are you an experienced sales person with a L&H License? If so, then our Health Insurance Sales Agent role is for you!

Position Summary:

We are looking to bring on dedicated, driven individuals to join our team that sells Individual/Family Health plans through ACA (Affordable Care Act).

  • $20/hr plus bonuses 
  • 100% fully remote. Equipment provided.
  • Work Schedule: M - F with some weekends required during peak periods. (Hours will vary after training depending on need)
  • Ideal candidate is someone with any type of sales experience and an insurance license in Life/Health.

How you'll make an impact
  • Manage inbound calls from individuals inquiring about ACA individual and/or family health plans.
  • Identify clients’ needs and match solutions to those needs.
  • Provide quotes using our sales systems and carrier quoting tools.
  • Provide excellent customer service to include a positive relationship between prospective members and Gallagher.

About You

Required:

  • Minimum high school diploma or 1-2 years related experience.

Qualifications:

  • High School Diploma or Equivalent.
  • Must have an Active Accident/Health Insurance License in your state of residency.
  • Ability to get appointed as a licensed sales agent by multiple insurance carriers or released if already appointed. (UHC, CIGNA, OSCAR, BRIGHT, Golden Rule, Surebridge, Optimed, Pivot Health, National General, etc).
  • Demonstrates proficiency with Sales systems.
  • Effective verbal and written communication skills.

#contingent 

#LI-KB3


Compensation and benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

  • Medical/dental/vision plans, which start from day one!
  • Life and accident insurance
  • 401(K) and Roth options
  • Tax-advantaged accounts (HSA, FSA)
  • Educational expense reimbursement
  • Paid parental leave

Other benefits include:

  • Digital mental health services (Talkspace)
  • Flexible work hours (availability varies by office and job function)
  • Training programs
  • Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
  • Charitable matching gift program
  • And more...

**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Qualifications:

Required:

  • Minimum high school diploma or 1-2 years related experience.

Qualifications:

  • High School Diploma or Equivalent.
  • Must have an Active Accident/Health Insurance License in your state of residency.
  • Ability to get appointed as a licensed sales agent by multiple insurance carriers or released if already appointed. (UHC, CIGNA, OSCAR, BRIGHT, Golden Rule, Surebridge, Optimed, Pivot Health, National General, etc).
  • Demonstrates proficiency with Sales systems.
  • Effective verbal and written communication skills.

#contingent 

#LI-KB3

Education:UNAVAILABLEEmployment Type: FULL_TIME

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